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Customer Ratings & Reviews

Your price for this item is $484.99
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The comparable value price is $569.99

Customer reviews

Rating 3.9 out of 5 stars with 478 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 3.4 out of 5 stars

  • Display

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers are positive about the screen size, price, ease of use, storage, lightweight, and keyboard. They appreciate the large screen, affordability, user-friendly interface, ample storage space, portability, and comfortable keyboard. However, customers are negative about the slow performance and boot time. They express concerns about the laptop's speed and the time it takes to start up.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 478 reviews
  • Rated 5 out of 5 stars

    My new bestbuy purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great product fast reliable I already told a family member to get one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always happy with HP products and the ease of use of the Best Buy webiste.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using hp laptops for a long, still think they are the best at it

    I would recommend this to a friend
  • Cons mentioned:
    Slow performance

    Rated 1 out of 5 stars

    Slow Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super super slow! I absolutely hate it. I bought it and left on vacation and when I came back I used it couple of times and it sucks. I don’t recommend it at all. Buy something else honestly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Must have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop The new M chip is amazing This is my go to computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP has always been a great brand to go with... no issues and great set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a HP laptop Love it and BB transferred everything for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bek’s laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size. The key board is big with the number keypad on side. Nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and a great price. I'd recommend this laptop to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best laptops I've ever used! Would purchase it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with purchase. I think it will serve my needs very nicely.

    I would recommend this to a friend
    • Brand response from Intel team
      Posted .

      Hello there, we are glad to know that you are very happy with the performance of your new HP Laptop 17-cn0013dx along with the performance of your 11th Generation Intel® Core™ i3-1115G4 Processor.
      Continue to enjoy the blazing speeds and overall quality performance of your 11th Generation Intel® Core™ i3-1115G4 Processor. Thank you for choosing Intel!

  • Rated 5 out of 5 stars

    Good computer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice screen. Starts up fast. Good quality. Enjoyed the fast shipping.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. I’m super happy with my purchase. Thank you Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP 17" Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent new laptop - so happy! I would highly recommend this to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good memory. Fast start up and battery lasts a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product very happy with this unit it was everything needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mom’s computer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer!! Just what my needed. Display and speed are awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Laptop for Business

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for the price. Love the memory and the hard drive size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear picture and easy to navigate, has a long lasting charge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light, capable, good screen. Good buy, but not enough USB ports

    I would recommend this to a friend