Customer Ratings & Reviews
- Model:
- 17-cn0013dx
- SKU:
- 6457224
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 3.4 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are positive about the screen size, price, ease of use, storage, lightweight, and keyboard. They appreciate the large screen, affordability, user-friendly interface, ample storage space, portability, and comfortable keyboard. However, customers are negative about the slow performance and boot time. They express concerns about the laptop's speed and the time it takes to start up.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Slow performance
laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a very good laptop. Was very slow and not upgradable. You could find better for the same price for sure.
No, I would not recommend this to a friend - Cons mentioned:Boot time
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. Extremely slowly to boot up. Very bad wifi speeds. No ethernet port. Stay away from any i3. I returned it and bought an i5. Much better.
No, I would not recommend this to a friend Not worth the money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Below average performance for the price. Everything takes forever to load and the computer comes with a ton of preinstalled garbage that slows the computer down. Unsatisfied and will return
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Fred,
Really sorry to hear that your purchase has been a disappointment. I can assure you that we always aim to make our customers happy with our products and can understand how upset you must be that this one is giving you some trouble.
I believe that our team can assist you with these concerns, so I hope you'll reach out to us for direct support. We're always here and more than happy to help get your computer running optimally. You can get in touch with us via your preferred method at this link: hp.com/contactHP
Alexis
HP Care
- Cons mentioned:Slow performance
H/P? Really? Far below par!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow computer! Obviously a cheap model, but far below expectation and competition.
No, I would not recommend this to a friend - Cons mentioned:Ram
Worst computer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst computer ever. I’m going to have to buy more ram and hope that this thing functions. It doesn’t even work when nothing is open.
No, I would not recommend this to a friend - Cons mentioned:Slow performance
Slow
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Slow. Don’t waste your money. Simple tasks such as booting up makes it freeze
No, I would not recommend this to a friend Very Slow HP Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy with this laptop. It is ridiculously slow for even the most basic functions even though it has plenty of memory and storage. My 11 year old HP Pavilion laptop is faster even though it struggles with Microsoft updates, has expired applications and much more stored on its hard drive. Very disappointed with this purchase.
No, I would not recommend this to a friend- Cons mentioned:Slow performance
Bad buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate it..brought it and it runs slow as all get out,,worse laptop ever,,
No, I would not recommend this to a friend Not great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's only a month old and been used a handful of times but already the headphone output doesn't work and the mouse pad doesn't work. I have to use an external Mouse.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
So sorry to hear that you're having trouble with your laptop. I can imagine how upsetting it must be to have not only one but two issues, so I'd like to provide some suggestions which I hope will help to remedy these concerns.
First, I'd recommend checking out this link for troubleshooting help: https://support.hp.com/us-en/topic/diagnostics?category=computing There, you can choose ""Sound issue"" or ""Keyboard, Mouse, TouchPad, and ClickPad issues"" to get started.
If the problems persist, please keep in mind that we are always here to assist you with a variety of support options. You can get in touch with us via your preferred method at this link: support.hp.com
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
- Cons mentioned:Slow performance
Slow
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really listen to the reviews when this one guy said this thing was slower than his chrome book he was on the mark
No, I would not recommend this to a friend Unhappy and unsatisfied
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am unsatisfied because I bought a HP 17.3 core and when I used it it didn’t want to work and I was using it for my classes and it didn’t still let me use it and function right so I am unhappy with this this is not right a way to sell a product to people you guys need to do a better job please and I need a refund for my computer
No, I would not recommend this to a friendSlow Machine
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average machine only due to vintage HDD Takes ages to boot and work. What a waste of speedy specs only due to dead slow HDD
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Tanvir,
Thanks a lot for sharing your experience here. Naturally, I can empathize with your frustrations around this laptop appearing to be slow, so I'd like to offer some guidance around this common complaint.
This laptop will go through a series of updates once it has been powered on for the first time out-of-box. These updates can take up to one hour to complete and attempting to use programs or running tasks while the system is updating may result in slow or poor performance as key resources are being utilized to support the updates that may not be visible to users. Once the device has completed the update / optimization process, the system’s resources should return to full utilization and you may begin to access your device as designed.
If you're still experiencing issues after the initial start-up process, please don't hesitate to reach out to us at support.hp.com.
Alexis
HP Care
ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ok.....................................................................................................
No, I would not recommend this to a friendNo power chord
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The power chord with transformer does not work, it is no good and you refuse to replace it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
Really sorry to hear you're having some issues with the power cord. I can certainly understand why you'd be upset.
Because this issue is quite specific and technical, I'd recommend you reach out directly to HP Support at support.hp.com. We are always here and ready to assist you with any concerns you may have.
Alexis
HP Care
Keyboard awkward
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On button too small and in awkward placement as are other buttons. Makes use difficult.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
Thanks for sharing your viewpoint with us. We are always grateful for any feedback received regarding our products and user experience and can assure you that reviews like yours allow us to adjust our future product designs to better serve the needs of our customers.
We build our devices with the intention of providing a reliable experience for our customers, and I can imagine how upsetting it must be to feel disappointed in a purchase like this one.
Please keep in mind that we are always here to help and to assist you with selecting the product that best suits your needs. You can get in touch with us via your preferred method at this link: support.hp.com
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
- Cons mentioned:Slow performance
too slow even just for online shopping.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.vary bad laptop!! will be taking it back asap! too slow.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
Thanks for your comments. I can certainly understand your concern in regards to the slowness of this laptop, so I wanted to provide some insight and guidance in the event that you still have it.
This laptop will go through a series of updates once it has been powered on for the first time out-of-box. These updates can take up to one hour to complete and attempting to use programs or running tasks while the system is updating may result in slow or poor performance as key resources are being utilized to support the updates that may not be visible to users. Once the device has completed the update / optimization process, the system’s resources should return to full utilization and you may begin to access your device as designed.
If you're still experiencing issues after the initial start-up process, please don't hesitate to reach out to us at support.hp.com.
Alexis
HP Care
Very Unhappy with new Purchase and Return Policy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a new open box HP and went to return it only to find out they don't have the normal 30 day return policy. I've had nothing but problems with this and already have it at the Geek Squad to figure things out. Already had them to the house. How much more am I going to spend on a laptop I hate
No, I would not recommend this to a friendDont buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks,would not recommend as it does not do what was advertised.
No, I would not recommend this to a friendLaptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok, but it buffers far more than I would like it to.
No, I would not recommend this to a friend- Pros mentioned:Easy to use
Great value for the price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the price. My home laptop dies after 15 years. Yes i was using it that long. Setup was fast and easy. Display was bright, crisp and clear. This a HD display. It is not a Full HD/4K display. The keyboard does not feel cheap, and the key are vert responsive. If you're new to windows 11 it will take some getting used to, but hang in there! No idea of the battery life since i dont live on the laptop and seldom take it anywhere. Processor speed is more than adequate for the average user. So if i like it so much why only 4 stars? Good question and I will explain why: 8GB Memory. For the average use this will be plenty. This is NOT a gaming laptop. If you're looking to surf the web, stream movies, check email its going to fulfill all you needs. 256GB SSD. For pretty much everyone ore than enough SSD space. If you're someone that uploads a ton of pictures, movies, etc. You will most definitely need a larger SSD, But for what i need it for? It is more than enough. Windows 11 S Mode. If you're not familiar with this? The frustration will set in very quickly. S Mode is Microsofts way of preventing you from downloading anything that is not from the microsoft store. After a couple minutes of researching online it is very easy to disable S Mode. For some this may or may not be an issue. No Touch Screen. For me this is a plus, but for some it wont be. Overall for the price and what you get a great deal and highly recommended.
I would recommend this to a friend