Customer Ratings & Reviews
- Model:
- 17-cn0013dx
- SKU:
- 6457224
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 3.4 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are positive about the screen size, price, ease of use, storage, lightweight, and keyboard. They appreciate the large screen, affordability, user-friendly interface, ample storage space, portability, and comfortable keyboard. However, customers are negative about the slow performance and boot time. They express concerns about the laptop's speed and the time it takes to start up.
This summary was generated by AI based on customer reviews.
Laptop Regrets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately this laptop did not rise to my level of expectations. It would constantly crash while using various apps and games to the point where I have resorted to using my five year old laptop. This is even after updating various drivers
No, I would not recommend this to a friendUpset customer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One star is to high of a rating for most of my experience with this purchase from the shipping to the purchase of and out of box computer that was geek certified the gentleman that came to set it was the only good thing about this
No, I would not recommend this to a friendBuyer be ware
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer has been absolute garbage from day one. It performs as if its 10 years old. Not sure if i got a bad one or if this is typical for HP. Will not buy again.
No, I would not recommend this to a friendMouse pad troubles
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this lap top for a month and for weeks my mouse has been acting up. Now I can't move the mouse without it selecting something. I'm going to call tomorrow about getting it replaced. Hopefully they will replace it.
No, I would not recommend this to a friendCheap Display
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd HP laptop this year that started having vertical lines on the display. I would not recommend any HP computers since this is a common isssue with them. HP support was also no help
No, I would not recommend this to a friendH.P. Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the laptop 2 weeks and it stopped working. Took it in to be fixed and it had locked itself out and had hardware issues. Exchanged it for a much better computer. Would not buy it again.
No, I would not recommend this to a friendWorst laptop ever waste of money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst laptop ever waste of money So slow can’t do any work on it. Spend all my time waiting for computer to unfreeze or run simple program
No, I would not recommend this to a friendLaptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not a bad looking laptop but there’s issues with the mouse I talked to someone from bestbuy and was told that I’d have to take it to tec support and pay for it to get fixed
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Julius,
I'm sorry to hear that you're having trouble with the mouse. I can imagine how upsetting it must be to purchase a new product and be told that you need to pay extra to get it fixed. We build our devices with the intention of providing a reliable experience for our customers, so I’ll offer you some resources that I hope will help you remedy the situation.
First, I'd recommend checking out this link for troubleshooting help: https://support.hp.com/us-en/topic/diagnostics?category=computing There, you can choose "Keyboard, Mouse, TouchPad, and ClickPad issues" to get started.
If the problems persist, please keep in mind that we are always here to assist you with a variety of support options. You can get in touch with us via your preferred method at this link: support.hp.com
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
disappearing hard drive
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gee, you give just 3 weeks to return something? It no longer works and it's only been a couple months. If I could rate you as evil, I would, because you are.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello,
Thank you for your review. We are sorry to hear that the product you received did not meet your expectations. That is not the kind of service we intend to offer our customers, and I can certainly understand how upsetting this must be.
We are always here to help with any issues our customers might encounter or to assist you with selecting the product that best suits your needs. Please don't hesitate to reach out to us directly at support.hp.com to see how we can help.
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, simply look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very disappointed slow worse than the laptop that we replaced it with my bad for not returning it in time now we are stuck with this thing
No, I would not recommend this to a friendLaptop stopped working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop stopped working. Black screen fan running ...store won't honor warranty, manufacturer only.......poor service and laptop.
No, I would not recommend this to a friendworst purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.dead allready and even with the extra purchase of geek squad protection noone helped
No, I would not recommend this to a friendUnusable laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Before I could get in it, hackers already took it over and blocked me from setting up as new computer. I returned it
No, I would not recommend this to a friendNo bueno.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop lasted less than a year before the harddrive completely took a dump.
No, I would not recommend this to a frienddisappointed purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.poor design - sharp edges constantly disconnecting from the internet mouse freezes screen freezes
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I'm genuinely sorry to hear that you’ve had trouble with your purchase. We build our devices with the intention of providing a reliable experience for our customers, and I can imagine how upsetting these issues must be.
I'd recommend checking out this link for troubleshooting help: https://support.hp.com/us-en/topic/diagnostics?category=computing There, you can choose "Computer locks up or freezes" to get started.
If this doesn't seem to work, I hope you'll reach out to us for direct support. We're always here and more than happy to help get your computer running optimally. You can get in touch with us via your preferred method at this link: hp.com/contactHP
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
No Go
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dead on arrival. Disappointed with this purchase, however elected to buy another HP model.
No, I would not recommend this to a friendBad laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow to boot. Returned the product in a week time.
No, I would not recommend this to a friendNo good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasnt a fan of this computer, its kinda chunky and after 3 days the screen went black.
No, I would not recommend this to a friendLaptop misery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New Computer with bad hard drive had to Order Another one switched to Dell
No, I would not recommend this to a friendNo
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow computer that broke in less than 6 months of use
No, I would not recommend this to a friend