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Customer Ratings & Reviews

Your price for this item is $566.99
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The comparable value price is $629.99

Customer reviews

Rating 4.5 out of 5 stars with 1501 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers commend the 17.3" screen size for being convenient and suitable for daily use. They appreciate the laptop's affordability and user-friendly nature. The solid-state drive is also praised for its incredible performance. However, some customers express dissatisfaction with the keyboard, Windows 10 operating system, S mode restrictions, battery life, and weight of the laptop.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 1,501 reviews
  • Rated 5 out of 5 stars

    Love this laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a buy I do not regret. Set up was easy. It is my first Windows 10 and I couldn’t be any happier. It’s mainly my work laptop and so light and easy to transport.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Enjoying using the new computer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my other computer for many years. It had become so slow, but now things are a breeze. I have nothing to complain about.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift and the receiptient loves it. Its rock solid for doing typical documents, and web browsing. The camera/microphone is also great for zoom.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good solid Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good solid laptop for use at home. Has the power to run all the software one would need to browse the internet, use Microsoft Office, etc. Not a gaming Laptop.....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a computer with fast internet. I do not need storage space. I am only using the computer for internet and email. It works perfectly for what I need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    i am enjoying my new laptop so far,

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy to have Best Buy and Geek Squad in my world. But I have not had much time since purchasing to use my new computer. I think it is going to be just fine!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality value for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had HP computers before. They have good quality products that work well, and are easy to use and understand. Also the price is good for people with limited budgets.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great little laptop

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old computer decided it was time to call it quits. So I turned to HP as my product of choice. It did not disappoint. Better still, Best Buy allows payments.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop. Love the bigger size also

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am very happy with this laptop. I am not real computer savvy so there are still things I need to figure out but I also have the geek squad to help me if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Update from my previous HP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost seamless transition from previous 10 year old computer to this one. Purchased th Best Buy tech plan to assist with any future questions or issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice fast start-up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hp laptop is really nice. The start-up is fast and it works really well. Had to switch to regular windows to install some program's but that didn't take long.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for Work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a pretty good laptop for the price, however I was disappointed that you cannot access 5G, only 2G. It is very light, looks good and has lots of power.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP - 17.3" Laptop - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Jet Black great brand, large memory and drive, at a fair price. Recommend for you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop. I needed to replace my 10 year old model. I needed to upgrade to windows 10 and this system is what I required and more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer very good.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still adjusting to the lap top and Windows 10. Computer very nice. Mario of the Geek Squad downloaded files and set it up for us and did an outstanding job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My lenovo laptop broke down after 5 years i work in an automotive job and im going to see if this one will out last my old laptop.. so far it is a great laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a Laptop for some time. Prices were either too high and not enough technology or laptops were too small. This one for me is perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Big Screen, Sturdy Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m happy with this laptop, in terms of performance and design. It’s my work PC and meets all of my expectations. It feels sturdy, and the processor is quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone service, person was knowledgeable and nice. AnswerEd an old lady questions so she did it feel dumb. Curb service was quick and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hey it's a laptop and it does what laptops do!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to replace my older laptop and the transition to Windows 10 is going quite well. Its a pretty basic laptop and it does what I need it to do.

    I would recommend this to a friend