Customer Ratings & Reviews
Customer reviews
Rating 4.5 out of 5 stars with 1501 reviews
(1,501 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 17.3" screen size for being convenient and suitable for daily use. They appreciate the laptop's affordability and user-friendly nature. The solid-state drive is also praised for its incredible performance. However, some customers express dissatisfaction with the keyboard, Windows 10 operating system, S mode restrictions, battery life, and weight of the laptop.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Love this laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a buy I do not regret. Set up was easy. It is my first Windows 10 and I couldn’t be any happier. It’s mainly my work laptop and so light and easy to transport.
I would recommend this to a friendRated 5 out of 5 stars
Enjoying using the new computer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had my other computer for many years. It had become so slow, but now things are a breeze. I have nothing to complain about.
I would recommend this to a friendRated 5 out of 5 stars
Solid laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a gift and the receiptient loves it. Its rock solid for doing typical documents, and web browsing. The camera/microphone is also great for zoom.
I would recommend this to a friendRated 4 out of 5 stars
Good solid Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good solid laptop for use at home. Has the power to run all the software one would need to browse the internet, use Microsoft Office, etc. Not a gaming Laptop.....
I would recommend this to a friendRated 5 out of 5 stars
Great laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a computer with fast internet. I do not need storage space. I am only using the computer for internet and email. It works perfectly for what I need.
I would recommend this to a friendRated 5 out of 5 stars
i am enjoying my new laptop so far,
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy to have Best Buy and Geek Squad in my world. But I have not had much time since purchasing to use my new computer. I think it is going to be just fine!
I would recommend this to a friendRated 5 out of 5 stars
Quality value for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had HP computers before. They have good quality products that work well, and are easy to use and understand. Also the price is good for people with limited budgets.
I would recommend this to a friendRated 4 out of 5 stars
great little laptop
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My old computer decided it was time to call it quits. So I turned to HP as my product of choice. It did not disappoint. Better still, Best Buy allows payments.
I would recommend this to a friendRated 5 out of 5 stars
Great laptop. Love the bigger size also
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I am very happy with this laptop. I am not real computer savvy so there are still things I need to figure out but I also have the geek squad to help me if needed.
I would recommend this to a friendRated 5 out of 5 stars
Update from my previous HP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost seamless transition from previous 10 year old computer to this one. Purchased th Best Buy tech plan to assist with any future questions or issues
I would recommend this to a friendRated 5 out of 5 stars
nice fast start-up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This hp laptop is really nice. The start-up is fast and it works really well. Had to switch to regular windows to install some program's but that didn't take long.
I would recommend this to a friendRated 4 out of 5 stars
Good for Work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a pretty good laptop for the price, however I was disappointed that you cannot access 5G, only 2G. It is very light, looks good and has lots of power.
I would recommend this to a friendRated 5 out of 5 stars
Nice laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HP - 17.3" Laptop - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Jet Black great brand, large memory and drive, at a fair price. Recommend for you!
I would recommend this to a friendRated 5 out of 5 stars
Great laptop
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great laptop. I needed to replace my 10 year old model. I needed to upgrade to windows 10 and this system is what I required and more.
I would recommend this to a friendRated 5 out of 5 stars
Computer very good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still adjusting to the lap top and Windows 10. Computer very nice. Mario of the Geek Squad downloaded files and set it up for us and did an outstanding job.
I would recommend this to a friendRated 5 out of 5 stars
Great laptop for the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My lenovo laptop broke down after 5 years i work in an automotive job and im going to see if this one will out last my old laptop.. so far it is a great laptop
I would recommend this to a friendRated 5 out of 5 stars
Great for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a Laptop for some time. Prices were either too high and not enough technology or laptops were too small. This one for me is perfect.
I would recommend this to a friendRated 5 out of 5 stars
Nice Big Screen, Sturdy Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m happy with this laptop, in terms of performance and design. It’s my work PC and meets all of my expectations. It feels sturdy, and the processor is quick.
I would recommend this to a friendRated 5 out of 5 stars
Quick and efficient service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good phone service, person was knowledgeable and nice. AnswerEd an old lady questions so she did it feel dumb. Curb service was quick and helpful.
I would recommend this to a friendRated 5 out of 5 stars
Hey it's a laptop and it does what laptops do!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to replace my older laptop and the transition to Windows 10 is going quite well. Its a pretty basic laptop and it does what I need it to do.
I would recommend this to a friend












