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Customer Ratings & Reviews

Your price for this item is $566.99
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The comparable value price is $629.99

Customer reviews

Rating 4.5 out of 5 stars with 1501 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers commend the 17.3" screen size for being convenient and suitable for daily use. They appreciate the laptop's affordability and user-friendly nature. The solid-state drive is also praised for its incredible performance. However, some customers express dissatisfaction with the keyboard, Windows 10 operating system, S mode restrictions, battery life, and weight of the laptop.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 1,501 reviews
  • Rated 4 out of 5 stars

    Great Deal on Black Friday 2019

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Laptop to leave in my office for work. Its a great deal it starts fast and runs everything with no problem superfast .I would buy again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy for windows 10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to access windows 10 for programs soon requiring it. This large screen cost just a bit more than the software would have if bought separately.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice lap top

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only thing wrong for me is I wish it had lighted keyboard and the on off button sometimes gets stuck

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The HP Laptop is a great addition. Just wished it was smaller in order to travel with. It has sufficient memory and will do the job I need it for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great for nursing school

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nursing school has all been moved to online. Needed a new laptop and this one has met all and exceeded all expectations. Very satisfied!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not that great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't get my e-mail (outlook) to load. Had to go to geek squad to get it done and even they couldn't get it to work. Can't get other programs I use in my business like Google Earth to load either...overall impression...bleh...

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works great for what I use it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't do games, just personal stuff and some business so doubt I know its full potential. Nice screen and keyboard, traditional mouse pad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how light this 17” screen laptop. We have an older model and it is heavy...love our HP products, we have 4 HP laptops all bought at Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The computer works great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I greatly appreciate the help your staff spent helping me select it. They should be praised for their excellent support for their customers!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    OK for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little slow on video streaming. Some online videos don't load quickly enough or have fits and starts.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    This was a refurbished computer. Runs slow.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    T. It this is the most expensive computer I have ever bought. It has some features that I really like, such as remembering passwords.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big improvement compared to my old computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is fast and the clarity is great. I didn't realize how slow my old computer was. It also has a impressive help support section.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an overall good computer. The only complaint I have is that trackpad buttons are a bit too loud. I know that is trivial, but it is annoying.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Only missing a decent webcam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is everything you’d want from an HP but the webcam is low quality. Other than that it was more than I’d expect for the cost.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a 78 year old trying to familiarize myself with this technically advanced product. So far so good. Don't know enough to be totally objective.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for school

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a Windows operating computer once school went fully online. All of my GIS programs run smoothly on here. Not to fancy, not to cheap.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchased computer for home

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    John helped us find the computer that was best suited for our home. John was very knowledgeable and friendly. A good asset for Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over two years old and still quick and does great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My son love's this laptop! Great for school and g

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has plenty of space for all that a teen could need. Processor is quick and runs for quite a few hours,without charging. Great buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Giving Gift for Christmas

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Giving this laptop to my daughter for Christmas. She did the research and wanted this one. Hopefully it will perform for her as she expects.

    I would recommend this to a friend