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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1501 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.1 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers commend the 17.3" screen size for being convenient and suitable for daily use. They appreciate the laptop's affordability and user-friendly nature. The solid-state drive is also praised for its incredible performance. However, some customers express dissatisfaction with the keyboard, Windows 10 operating system, S mode restrictions, battery life, and weight of the laptop.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,501 reviews
  • Rated 4 out of 5 stars

    Replaced my laptop...again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff was helpful as always in choosing a replacement laptop. I only wish I could keep them running for more than 1-2 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP laptop. Decent build on a cheaper laptop. Little slow for major functions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer for the Not-so-Technical user.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely an excellent laptop for most average users like myself. Best Buy helped me make the best Choice. I Love it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning this but hubby lives it. He is very happy with the purchase and I am happy about the 0 percent financing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was time for an upgrade. This laptop has performed well so far, and the home delivery was a nice convenience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer does everything I need it to do

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for me...... has alot of features I'm still learning, but truly think this was my best choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast processing and start up. Use for personal use. Video streaming and Skype has great video quality.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not Bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks. It's always a good experience with Best Buy. The prices could be a little better, but the service is good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer laptop

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got new computer with great help from support staff also got extended warranty. Everything is good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The price was definitely right!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It won't get a hard workout as it a 2nd computer to be used only for light email and Internet. All is fine so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought it for my daughter and she love it she probably recommend her to her classmates and friend 100 percent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent computer for a novice!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value, ease of use , very sleek design. I love the set up of the keyboard more like a desk top keyboard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product has been working amazingly. Five stars and even happier that I got the Microsoft as part of the bundle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptops for school are gaming stations. You can't go wrong with this laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP loyalist

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always been happy with HP laptops and this one is right on par with the others that I have owned.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing computer just low memory had to return it other than the memory being low everything else was excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rock solid and fast

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am delighted with this laptop and for the drive capacity and speed it seems as if it was a great value.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Glad to have it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been needing a new computer for a while. This is a good basic computer with the tools I need for my simple tasks.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great basic computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need a computer for school work and something that's basic, this computer is definitely what you need.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    reliable laptop, some less than useful innovations

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up is difficult and therefore, incomplete. Geek Squad as always is as helpful as possible. But a hands on appointment is necessary; not possible during current unavailability of store services. Once issues are resolved, likely will recommend, as usual HP quality, value, and ease of use will not disappoint. Hoping for curbside drop off for in-store Geek Squad eval.

    I would recommend this to a friend