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Customer Ratings & Reviews

Your price for this item is $566.99
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The comparable value price is $629.99

Customer reviews

Rating 4.5 out of 5 stars with 1501 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers commend the 17.3" screen size for being convenient and suitable for daily use. They appreciate the laptop's affordability and user-friendly nature. The solid-state drive is also praised for its incredible performance. However, some customers express dissatisfaction with the keyboard, Windows 10 operating system, S mode restrictions, battery life, and weight of the laptop.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 1,501 reviews
  • Rated 5 out of 5 stars

    ps game

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    giving it to hubby for christmas he loves football

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Large screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used it that much so don't know what to think

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was purchased for my daughter whom is disabled

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still learning how to use it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice new computer. Only second computer I have owend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with computer. Better than expected.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not working properly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery on my brand new computer (month old) was not being charged. Had to take it in. Geek Squad confirmed there was a problem with my computer. So my computer had to be sent off to be fixed. They said it will take 3-4 weeks. I asked for a loaner computer to use in the meantime but was told they didn’t do that. Not a happy camper!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have a Mac at home and going with an HP at the shop!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nothing fancy. Just what I needed.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old laptop died, and I needed something simple.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with it ................................,.:::

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using it as our home computer, it meets all our needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In love with it very large display nice feel to it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like everything about it other than it is very heavy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop computer it gets done all that I need

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop computer it gets done what I need done.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love this laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Picture and battery life are great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A bit older than I'd recommend

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an 8th generation chip so it's 3 years old technology. If you get it cheap, it'll be a good basic+ or mid- level computer. Fast enough and will work for awhile, but it won't exactly fly.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer but has cooling fan issues. The fan is not working.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average laptop for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, the laptop is OK. Considering what I paid, I wasn’t expecting much. No bells or whistles but it handles the basics.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Get it on sale or buy something else.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Occasionally locks up briefly. Housing broke without reason, which obliges pressing it together - especially to get charging plug in. Small annoyances, but annoyances nevertheless.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Whoops!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great; BUT: the case broke. the computer no longer closes and the tray has a whole in it. I'm an older person and do not abuse my computer.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good quality for beginners

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm using it to work from home during the crisis. Speed is good, the video and camera quality isn't good, it's very low. I was surprised it wasn't better. For other work, it's a good machine.

    I would recommend this to a friend