Customer Ratings & Reviews
Customer reviews
Rating 4.5 out of 5 stars with 1501 reviews
(1,501 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 17.3" screen size for being convenient and suitable for daily use. They appreciate the laptop's affordability and user-friendly nature. The solid-state drive is also praised for its incredible performance. However, some customers express dissatisfaction with the keyboard, Windows 10 operating system, S mode restrictions, battery life, and weight of the laptop.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
feels cheap and very weak plastic
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the laptop works fine as a laptop. However, i bought this for my wife to travel. if feels like you can break it in half. not sure if it will last in her backpack while travelling.
No, I would not recommend this to a friendRated 2 out of 5 stars
Multiple problems
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop mostly worked, but had issues. It you turned it off and plugged in the power, the battery sometimes charged and sometimes didn't. I had this for less that 2 years before a new problem arose. The physical connection between the screen and the keyboard started breaking in such a way that you could not close the laptop without destroying it. For a laptop that costs this much, and that I treated gently, I expected it to last longer than 2 years.
No, I would not recommend this to a friendRated 3 out of 5 stars
Nice, but a little bulky & poor screen resolution
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer functioned well but it was a little too big and the screen resolution was poor. I returned it and got a 2 in 1 HP 15.6"
No, I would not recommend this to a friendRated 3 out of 5 stars
Doesn't work for what I wanted it for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I requested a laptop that I could use security cameras on and this is the computer and I was told would work for that. It doesn't, it was just a waste of money. VERY DISAPPOINTED!!!
No, I would not recommend this to a friendRated 3 out of 5 stars
Not user friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is good but not user friendly and received no overview of the laptop given by Geek Squad. I am certain that there is a lot more that I could be doing with some instruction.
I would recommend this to a friendRated 3 out of 5 stars
Great Computer, needs a couple upgrades
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice computer, does not get the high speed that the salesman told me it did so had to buy an adapter. The on/off button does not light up so you do not know when it turns on.
No, I would not recommend this to a friend- Cons mentioned:S mode
Rated 2 out of 5 stars
S moded laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After hours and hours trying to downloaded programs with no results. I turned in the laptop for a desktop which was not in S mode.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Dreaded Blue Screen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this was a great product like my previous HP's but exactly one month to the day the laptop did it's update and now I get the flashing screen then the dreaded blue restart screen which it tells me that there is a video TDR failure which I am finding out is a common issue with this,called Best Buy and told too bad so sad and I have to deal with HP or pay Geek Squad to repair it...
No, I would not recommend this to a friendRated 3 out of 5 stars
Windows 10 Home with S
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you only want to install Microsoft products, not a problem. If you want Chrome for a browser or Firefox for email, it's going to cost you another $99.
No, I would not recommend this to a friendRated 3 out of 5 stars
did not purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.why am i reviewing a product that I did not buy. please make sure it is a purchase before you send out a review request.
No, I would not recommend this to a friendRated 3 out of 5 stars
Husband loved it... but it’s ok.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it arrived. A piece of the black plastic that is below the screen was not secured. Makes a cracking noise when it is opened and closed.
No, I would not recommend this to a friendRated 2 out of 5 stars
Very poor support from HP and Microsoft.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer itself functions well but getting help was impossible. HP phone numbers don't function and online help never addressed the problems I was having. Finally could only get help by paying for it via a tech help company online.
No, I would not recommend this to a friendRated 2 out of 5 stars
Cant adjust the touch pad it is still to sensitive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant adjust the touch pad, it is still to sensitive even on the lowest setting. If you get your finger to close it will change the screen without even hitting the pad which is very very frustrating when you loose your post and have to reboot. Not pleased with it at all.
No, I would not recommend this to a friendRated 2 out of 5 stars
Quality doesn't expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality doesn't expected at all. It's expensive if we compared price with quality.
No, I would not recommend this to a friendRated 2 out of 5 stars
Low quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer itself is quite large but feels very poorly made. CD drive feels like it is about to fall off and keys are very loose. Extremely disappointed with the quality. I would recommend spending a bit more and purchase something that was more solidly built.
No, I would not recommend this to a friend- Cons mentioned:Keyboard
Rated 1 out of 5 stars
Keyboard unable to work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately as much as I was so excited to get my HP laptop up and running, I was unable to do so. The keyboard froze and I was unable to proceed. Despite this problem, I would purchase another laptop but at the moment I will have to do some research as to whether or not to get another HP or perhaps a Dell.
I would recommend this to a friend Rated 3 out of 5 stars
nothing outstanding, does what it's supposed to do
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.routine performance; does what it is supposed to do; noisy fan that seems to cycle on and off at irregular intervals
No, I would not recommend this to a friendRated 3 out of 5 stars
Like the large screen size.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice computer, but it only came with a 2.4G wireless card. Wish it had a dual band card that had the 5G also.
No, I would not recommend this to a friendRated 3 out of 5 stars
New laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt realize new bad less memory than old. Didn't understand apps would not be travel scarred to new. Data was lost.
No, I would not recommend this to a friendRated 1 out of 5 stars
Kept shutting off
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop kept shutting of and after an error message turned back on - very annoying - I exchanged this laptop to Best Buy (no body there knew what was wrong with it) for the same model and that one kept shutting off with the same error message - which I returned for a different model! I was finally able to catch the error message with my phone which a sales rep looked up and found it to be a driver was not installed. Since I have no idea how to deal with that issue I went with a different model after 3 trips to the store
No, I would not recommend this to a friend