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Customer Ratings & Reviews

Your price for this item is $566.99
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The comparable value price is $629.99

Customer reviews

Rating 4.5 out of 5 stars with 1501 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers commend the 17.3" screen size for being convenient and suitable for daily use. They appreciate the laptop's affordability and user-friendly nature. The solid-state drive is also praised for its incredible performance. However, some customers express dissatisfaction with the keyboard, Windows 10 operating system, S mode restrictions, battery life, and weight of the laptop.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 1,501 reviews
  • Rated 2 out of 5 stars

    Could be better for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera quality isn't the best nor is the control pad to click and scroll. This model would have been better if the pad was automatic and didn't require me to click on the screen then use arrows to move.b for the price I expected the quality to be a lot better, but I guess it is what it is.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop bought on 7/27/19. On 8/18/19 the laptop shut down in the middle of me editing pictures. It would not power back on. Laptop has been turned on less than 10 times since purchase. On 8/24/19, laptop was taken to the Geek Squad and sent to service center. I am currently awaiting notification of the problem.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Wished I had shopped around more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wished I hadn’t bought computer wished I bought another brand

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    good for browsing internet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fan is too noisy. it keeps spinning almost all the time even not doing any heavy tasks.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    ok for web browsing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ok for web browsing and checking emails. average speed. budget laptop for $500.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average laptop at a good price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good laptop if you check your expectations. Good for general applications.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    good not great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    slower and louder than I expected from a so;id state computer but it does the job

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    17.3 is bigger than necessary

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great product but size is bigger. I am returning this only for size

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is pretty slow for an i5 processor. Not the best.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Hp review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average, using for document work Not as fast as I thought it would be.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Basic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic pc but terrible screen Jumped back to Lenovo touchscreen

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hard drive died within 2 years. Not happy. What else can I say In fifty words.. iT BROKE DOWN. Cost 200.00 for repair. Took it to the Geek squad for repair. Was turned away because of no appointment. Milwaukee PC did the repair.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just an ok laptop nothing real special but it gets the job done

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok for price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not have a number lock or cap lock light indicator.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good laptop for use at home or away. could use touch screen

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Durability=fail

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this machine less than a year. The hinge broke within a couple of months, the case is broken in 5 places. The fan is broke. I suppose if you're happy replacing your machine every six months this machine may be fine. I'm not. Durability = fail.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Had a problem downloading the malware.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's okay. I didn't realize it was NOT a touch screen.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was too dated for me. The button kept caving in.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great screen but it’s too big

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked it was just not the size for me but I fw it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I have gone back to my old comuter,new comp.sucks.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is so diffent from my old cumputer.. I have had HP, COMPUTERS BEFORE.I can't get it to print. It wants my computer code. ..never needed a code before .Blocks of info come on the screen and I cannot get rid of them...It is frustrating, not worth the stress to use.

    No, I would not recommend this to a friend