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Customer Ratings & Reviews

Model:
CN684WN#140
SKU:
11006253
$45.99

Customer reviews

Rating 4.6 out of 5 stars with 12448 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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There aren't enough negative mentions yet.
96%would recommend to a friend

Customers are saying

Customers consistently note that the ink quality is excellent, making it a standout feature for users. Additionally, buyers frequently praise the product for its ease of use, overall performance, and competitive pricing. Many users also appreciate the reliable compatibility, confirming that it works perfectly with their printers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 600 Showing 11,981-12,000 of 12,448 reviews
  • Rated 2 out of 5 stars

    Why!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m confused, I purchased the printer and the ink from the store but I always get a message from the printer that the ink is counterfeit?

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ink quality

    Rated 1 out of 5 stars

    HI Ink

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I assume that the ink is fine but I still couldn't get the printer to work. Forums online didn't help.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Defective cartridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Usually a good product, but this one is cause issues. Sometimes does not print at all. Have to reset the cartridge and still leaves streaks on the paper.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Always low

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems like no matter if I buy the XL or regular in no time the ink level is low and need to buy another one. We don't print that much.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective cartridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I changed the cartridge and put this new one in, it printed part of one page and then it was like the cartridge was empty already. Could not get it to print even after taking it out and putting it back in, restarting the printer and computer, and following all of the troubleshooting procedures. Will be bringing it back in for an exchange because Best Buy has always honored its products. This hardly ever happens with HP Ink Cartridges in my experience.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ink didn't work at first

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ink cartridge wasn't working so I went online to see how to fix it. I put a small hole in the vented end of the cartridge and now it works fine.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    HP 564 Ink

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not Happy with HP Printer or Ink Always Ink Issues

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a great value

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too expensive. Would not recommend buying a printer that requires these type of cartridges.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Printer uses too much ink

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer for this cartridge uses too much ink and the ink supply says it is out when it still reads that there is a one quarter left.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Driedink

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible purchase! The ink was all dried out. I was told it could have been that it was it had just sat on the shelf for too long. This is terrible. Best Buy should monitor their inks more closely. Ink can evaporate whilest still in the package, this I know of this from science.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hello,

      I recognize your feelings about the dried ink. It is possible the ink stayed on the shelf for a bit, although it is unlikely. Ink can evaporate ink in the package, and the stores cannot check closed packaging. Our vendors are pretty great about ensuring that the cartridges are fresh. If you require a different cartridge, the return site is www.bestbuy.com/site/help-topics/return-exchange-policy/.

      Amanda
      HP Care
      www.hp.com/support/ HP

  • Rated 5 out of 5 stars

    Easy to use hp quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While it always seems expensive, using the hp original cartridges works well

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Didn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't know if it's the printer or the ink but black won't work. Have tried every cleaning solution on YouTube with no results

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Over priced for ink amount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate that I have to refill the ink on my HP printer so often. These cartridges should be much less for how little time they last.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    XL Not worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased the XL and the normal ink cartridges, and the XL does not last twice as long. I would just stick with the normal size.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Expensive ink

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way too much money for what you get but no choice. Doesn't last as long as they say.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ehh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ink is fine for a little while, but doesn't seem to last. Not sure whether it's the printer or ink, but I'm blaming the ink.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Seems to go really fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel like I don't get enough bang for my buck. I wish there was an alternative. I feel like I'm always buying refills.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extra value as this cartridge prints more pages than the regular one.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The first one I bought was defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first HP high yield cartridge I bought was defective. I had to drive back to the store for a replacement. The return process was relatively painless. However, Best Buy should offer some price consideration to customers who have to take their time and gas to return a defective product that was purchased at their store.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just an ink cartridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Next time I buy a printer, I will take into account the cost of the ink cartridges and how many pages the ink cartridge will print.

    No, I would not recommend this to a friend