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Customer Ratings & Reviews

Model:
CN684WN#140
SKU:
11006253
$45.99

Customer reviews

Rating 4.6 out of 5 stars with 12448 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers consistently note that the ink quality is excellent, making it a standout feature for users. Additionally, buyers frequently praise the product for its ease of use, overall performance, and competitive pricing. Many users also appreciate the reliable compatibility, confirming that it works perfectly with their printers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 607 Showing 12,121-12,140 of 12,448 reviews
  • Rated 1 out of 5 stars

    Meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if it was the quality or maybe My local Best Buy store Sold me expired ink.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi Pete,

      It appears the ink didn't measure up to your HP standards. I sincerely apologize for this outcome. I have a few questions for you.

      Was the ink faded?
      Spotty?
      Leaking?

      Quality issues can be several different things. To help you further, I need more information. If you can provide that information to www.support.hp.com/us-en/contact-hp/, we would love to help you.

      Amanda
      HP Care
      www.hp.com/support/ HP

  • Rated 1 out of 5 stars

    The ink lasted at most a week - black

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ink lasted at most a week and I did not print anything of significance. It was basically empty when i started to use it. This never happened to me before

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad cartridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these replacement cartridges and installed them according to the instructions. Black cartridge was a total dud. Disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible! See my review on the colour cartridges I bought the same day!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HP ink

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this and thought it would last a few months since I only print a few pages ever week. Ink ran out out so quickly I dont think I even printed 25 pages.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor ink and poor service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn't work and best buy wouldn't take it back cause it was open.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ink has very low yield

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ink does not last very long. Printed maybe 40 documents and already saying ink is low.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horribly Overpriced!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 564 line of HP inks are horribly overpriced. I’ll be buying online brands for half price from now on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    "Damaged Goods"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 564 XL cartridge returns the message "Damaged Cartridge" even though its authentic HP. Replacement 564 XL is a larger cartridge. Confusing nomenclature.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cartridges?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never again! Instant ink is the way to go! If you are still buying cartridges, you have missed the boat!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Problems with this cartridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now my hp 5514 photo-smart printer is not printing in black! Was always working until I bought and installed the black ink cartridge from Best Buy!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ink for printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outdated ink. Disappointed. Had to reorder the black. Caused printing problems. Was able to order new and clean print heads

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi Donna,

      I was very sorry to hear that you had gotten outdated ink and that caused you problems. That is not the kind of experience we strive for!

      Sounds like you took the initiative to get a replacement cartridge from the seller, but still had to clean the printhead due to the old ink.

      I am glad to hear that it is fixed now. Hope you have only good printing experiences in your future!

      Mary
      HP Care
      hp.com/support HP

  • Rated 1 out of 5 stars

    Not a fan of HP printers or ink

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of HP printers or ink. This ink is used in a printer that is not used too often and always seems like its dried up or empty in no time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This ink will dry up and ruin your printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ink will dry up and ruin your printer. This cartridge dries up and the print head will clog, most of the time you have to throw the printer away.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    super poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i was very disappointed with the quality of this very expensive ink package we purchased. you cannot see what prints at all.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi there,

      I am saddened to hear that you aren't getting the cartridge to print well. However, I believe that there is an easy solution.

      It could be that the printhead's tiny nozzles have gotten clogged so the ink does not get through very well. You can use the printer's automatic cleaning routine to clear them.

      If that works, you can often avoid clogs by either leaving the printer on all the time (if you are printing frequently, so it does regular maintenance routines to clear the nozzles) or if you turn it off between uses, be sure to use the power button on the printer itself to turn it off.

      Mary
      HP Care
      hp.com/support HP

  • Rated 3 out of 5 stars

    Runs out of ink too soon

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cartridge runs out of inlet much too quickly. It is supposed to be a double the pages cartridge, but it is not.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't work with my printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure why but this cartridge would not work with my HP 5520 printer. I replaced it with the normal sized black cartridge and that worked fine.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor ink cartrige

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After installing this ink cartridge my printer and computer kept telling me I had a counterfeit cartridge. Never had this problem before.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Is it empty?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second time I got this ink and it didn't work. These things are expensive and you can't return once opened. No more hp for me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cartridge did not work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Put this in my printer and it won't print . Went to website and went through checklist and still won't work. Color prints , black does not

    No, I would not recommend this to a friend