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Customer Ratings & Reviews

Model:
CN684WN#140
SKU:
11006253
$45.99

Customer reviews

Rating 4.6 out of 5 stars with 12448 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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There aren't enough negative mentions yet.
96%would recommend to a friend

Customers are saying

Customers consistently note that the ink quality is excellent, making it a standout feature for users. Additionally, buyers frequently praise the product for its ease of use, overall performance, and competitive pricing. Many users also appreciate the reliable compatibility, confirming that it works perfectly with their printers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 623 Showing 12,441-12,448 of 12,448 reviews
  • Rated 1 out of 5 stars

    To much money for to little ink

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I barely use my printer but always seem to buy ink. I have to replace all the ink 4 times a year. Maybe made 300 copies and barely 100 pictures a year. I have had the printer for almost 3 years. The ink costs $60 each time. I read switch to HP over cannon because of ink cost and how much you get out of them. Not even close.... I would barely buy 2 sets a year with same usage. Also, normally my canon would run out of colors randomly telling me it uses them properly. It seems odd that the HP would run out of ALL ink at the same time since day one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Incompatible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this cartridge to use on my Deskjet 5525. The printer refused the cartridge showing a “Incomparable cartridges” message. I tried to return the product at the store and they refused to return saying they couldn’t return a open product. How could I try the cartridge on my printer without open it? How would I know was not incompatible. My printer identification was on the cartridge box.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hello Leonardo,

      I am sorry that this happened, but maybe we can fix this.

      The cartridge should be compatible with your printer, but there might be something that is making the printer not recognize it. The pull tab might not have been completely removed, or the cartridge is not completely seated into its slot. You can find steps to help figure that out in this online document (you can skip Solution one): support.hp.com/document/c02924284

      If that doesn't help, the cartridge is probably defective and you should see if you can get a replacement for it.

      Mary
      HP Care
      hp.com/support HP

  • Rated 2 out of 5 stars

    Rip off ink

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this ink is not worth the xl price cuz they don't last longer than the regular price ones

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It ends up too fast

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it and used only 1 week, how come, I just print some paper and that's all

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ink cartridge is a little different than the one I normally get from HP

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Printerink

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 564 Xl is not working on my printer. The printer calls for HP564 Photosmart Plus. The salesgirl recommended this. Please advise.

    I would recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hello,

      The XL cartridge should work on your printer. It is upsetting that you are having this problem. Let's walk you through all of the solutions.

      It is plausible that the XL cartridge is unsecured within the cartridge holder. Ensure you hear a clicking sound. It could be that the printer isn't recognizing the cartridge. Restart the printer, then reinsert the cartridge.

      The last option is a return or exchange. Visit the Best Buy return site at https://www.bestbuy.com/site/help-topics/return-exchange-policy/.

      - Amanda
      HP Care
      http://hp.com/support/ HP

  • Rated 1 out of 5 stars

    Over-priced and does not work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After spending too much money on ink (which is clearly overpriced), my printer will not print black. Of course, you cannot return an opened cartridge, so a total waste of money. I will NEVER use HP again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    After putting cartridge it was terrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A day after putting the cartridge in the color went from black to light gray. The printer states that it is still full and quality is good but all printed materials are coming out gray.

    No, I would not recommend this to a friend