Customer Ratings & Reviews
- Model:
- N9J91AN#140
- SKU:
- 5976502
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers value the 64XL High-Yield Ink Cartridge for its excellent ink quality and ease of use. Many find it to be a great value for the price and appreciate its overall performance and compatibility with their printers. The only concern expressed is its occasional lack of availability.
This summary was generated by AI based on customer reviews.
Not enough ink
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cartridge does not print enough pages. Ink is to expensive is gone too soon.
No, I would not recommend this to a friendhp 64XL High Yield Ink Cartridge-Tri-Color
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this ink delivered and it would not connect with my computer when I installed it. Best Buy would not take it back because the package was opened and I was out almost $50.00. Otherwise good ink.
I would recommend this to a friendBrand response from HP Team
Posted .Hi Jude,
Oh no! I see you experienced a connection error. It's a shame you experienced this situation. I'll walk you through the steps to remedy it. Try to turn off the printer. Unplug the printer from the power source. Replug the printer into the power source and restart it. This action sometimes resolves connection issues. If not, revert any recent software updates in the printer.
Amanda
HP Care
www.hp.com/support/
Color replacement cartridge would not print.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The HP color ink cartridges replacement would not print. Don’t know what is causing the problem. At this time. I am using black print only to complete my taxes.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello,
The color cartridges not working is frustrating. The cartridges could be defective, but let us try to solve this issue. Try resetting the cartridge. Check the ink level in the printer's monitor. Test a print page to see if it works. If that doesn't improve the situation, contact HP at www.support.hp.com/us-en/contact-hp/.
Amanda
HP Care
www.hp.com/support/
Doesn't last long!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't last long, even though it suppose to be XL.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Jolele,
I am sorry that you were sent cartridges that don't seem to be lasting very long. I can understand if you are disappointed.
Unless the cartridge was damaged or defective, the ink usage will determine how long it will last. High-density prints (such as photos and graphs) will use up more ink, especially if the paper is highly absorbent and the environment is dry.
Assuming the color cartridge was full and not defective when received, some usage might have been due to printer maintenance.
When you only want to print in black and white, it is good to change the print settings to black only (sometimes color is used kind of like primer paint to make the black areas look "blacker"). Even then some color is used because the tiny nozzles that spray the ink onto the paper will clog unless they are cleared regularly. When you are not using a color, the printer will have to use a tiny bit of ink during maintenance to clear the nozzles for that color. Not doing so could ruin the printhead on the color cartridge.
You can avoid some ink usage by turning the unit off when it is not in use. One caution about that though. The printer should always be turned off using the power button on the printer itself. That will let the printer 'park' so that the cartridges are protected from excess drying that causes clogs to form in the tiny nozzles.
Mary
HP Care
hp.com/support
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This cartridge did not work, apparently it is defective. I was not allowed to return it. So either my new HP printer doesn't work, or it is the cartridge that doesn't work. Or both?
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Ramk,
Your situation sounds confusing. I apologize for the lack of printing ability. Figuring out whether the problem is the cartridge or the printer is a good starting point. If you have another cartridge on hand, I suggest testing it with the printer.
Either way, shutting down and unplugging the printer may help. Follow it up with a restart of the printer. Insert in the cartridge and see if it works. If you are still having trouble, HP support will help you at www.support.hp.com/us-en/contact-hp/.
Amanda
HP Care
www.hp.com/support/
Poor Quality product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase was of the poorest quality and the store employees were rude and unhelpful when I returned the product as well as a manager who didn’t follow thru on my complaint
No, I would not recommend this to a friendBeware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible was sent to me in a damaged box and the exp date was covered with a sticker. I simply print 5 pages a week and low on ink w high yield after 60 pages RIP OFF AND SCAM
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi,
I am very sorry that your cartridge was not a good one. I can understand why you rated this so low.
You can return it or exchange it either to the store or by mail. Information about that can be found at:
https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c
Mary
HP Care
hp.com/support
Not a good purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I found that the store was out of the amount i wanted there were no color 64 and only one black cartridge. I ended up at target and found they are much cheaper than b buy.
No, I would not recommend this to a friendDidn’t work at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this ink for my new printer, installed it and kept saying there was no cartridge in there. It was the right in for my printer. Wasted money on this then had to buy new ones.
No, I would not recommend this to a friendExpensive print3r cartridges
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very extensive I need to change m6 printer r just order from amazon.
No, I would not recommend this to a friendWon't purchase an HP printer ever again.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer couldn't read the ink. I won't buy an HP printer ever.
No, I would not recommend this to a frienddisappointing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the color cartridge was defective the brand new printer would not recognize it as legit HP cartridge.
I would recommend this to a friendBrand response from HP Team
Posted .Hello,
I see you received a rejection error message. I apologize for this case. There are a few causes of this situation. If the sticker label fell off the cartridge, the computer might not recognize it. There is also the plausibility a new update rendered the cartridge obsolete. Even reinserting the cartridge might help the printer identify it. I hope your next HP experience is better.
Amanda
HP Care
www.hp.com/support/
grandma
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the wrong Ink that fits our printer. There is no longer any Best Buy Stores in Liverpool so we are stuck with them.
I would recommend this to a friendPoor Cartridge.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.64 XL Cartridge faulty. Does not have sufficient ink in all colors. Turned my Envoy All-In-one printer#6255 in after only three months use. jd
No, I would not recommend this to a friendnot happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you did not have this in stock you never hardly ever have this in stock. I leave empty handed
I would recommend this to a friendNah
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printed maybe 2 pictures and will not work now, Maybe this particular product but it cost me a lot of money down the drain.
No, I would not recommend this to a friend1956
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ORDERED 2 INKCARTRIDES BLK. / MIULTI. ON MAY18, I RECEIVED ONLY THE BLK ONE. POOR SERVICE!
I would recommend this to a friendBrand response from HP Team
Posted .Hello,
I am very sorry that the cartridge didn't show up yet. That sounds frustrating.
If you have an account on the Best Buy site you can check the status of the order to see if the order was sent in two parts. That is fairly easy, you just click "Order Status" and sign in.
Otherwise you can contact Customer Care at 1-888-BEST-BUY (1-888-237-8289).
Mary
HP Care
hp.com/support
HP 64X
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer refused to recognize the cartridge after the color replacement was properly installed.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Rich,
I am sorry that your cartridge was not recognized. I can understand if you are irritated by that fact.
Information about returning it to the store or by mail can be found at:
https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c
Mary Chris
HP Care
hp.com/support
Nobody at Best Buy seems to care.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have complained about this product to Best Buy six different times and have heard back from no one that seems to care.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello Dick,
I'm sorry that you are not getting a good response to your complaints. I can understand if you are upset.
I'm not sure what the issue is, but if it is page yield, I'd advise you to try Instant Ink. The subscription plans are based on how many pages you print. You can check out the details at: HPinstantink.com
If you got a cartridge that was defective, according to the Best Buy site's Return & Exchange Policy information:
"If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to a Best Buy store and we'll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). We will cover all reasonable and customary ground shipping fees."
Hope this helps, and you are able to get a good result!
Mary
HP Care
hp.com/support
Dried out/aged ink cartridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money. Cartridge box appeared to have been a cheap knockoff bought at a rummage sale.
No, I would not recommend this to a friend