Customer Ratings & Reviews
- Model:
- N9K04AN#140
- SKU:
- 10115158
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Defective and not returnable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work! Full of ink but defective! And could not see that until I had to install it! Terrible!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Jim,
Regrettably, this sort of issue can only be determined once installed. You mention it was defective but not why it was flawed.
Did you receive any kind of error message? Sometimes, turning the printer off helps resolve cartridge recognition errors. For additional help, consider chatting with us at www.support.hp.com/us-en/contact-hp/.
Best Buy sets its own return policy. HP itself is not involved. It is here, www.bestbuy.com/site/help-topics/return-exchange-policy/.
Amanda
HP Care
www.hp.com/support/
Ink Cartridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way too expensive and doesn't print enough pages...
No, I would not recommend this to a friendOver priced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OK - but not superior to remanufactured cartridges. (according to most tech reviews)
No, I would not recommend this to a friendDefective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work. Too late to return for a refund. Suspect that it is defective
No, I would not recommend this to a friendPoor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was very poor quality after printing 30 pages you would run out if ink
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi,
My apologies for this happening to you. I can understand if you are disappointed that the cartridge seemed to run out too quickly.
Unless a cartridge is faulty, ink usage determines how long it lasts. High-density prints (such as images and graphs) will use more ink, especially if the paper is highly absorbent and the surrounding air is dry.
Here are some things that might help lower your ink usage:
- Set the printer to draft mode whenever possible
- Shut the printer down between uses
- Always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the cartridges are protected from excessive drying
- Subscribe to Instant Ink, then you only pay by the page and not for the cartridges themselves
If the poor performance appears to be due to a defective cartridge, please consider returning it to the seller.
Mary
HP Care
hp.com/support
Nope
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Somehow I ended up receiving the wrong ink! Now I’ve got to return it
I would recommend this to a friendBrand response from HP Team
Posted .Hello,
I am sorry that your cartridge was not the correct one. It is so inconvenient that you have to return it.
Information about returning it to the store or by mail can be found at:
https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c
Mary Chris
HP Care
hp.com/support
Broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every since I put this in my printer my black ink never worked again.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello,
I regret that the cartridge didn't work. I can understand why you rated this so low.
You can make returns or exchanges either to the store or by mail. Information about that can be found at:
https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c
Mary
HP Care
hp.com/support
It took over a week for 3 day delivery.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.why so long for 2 day delivery, walmart, will be used next time.
No, I would not recommend this to a friendRuns out quick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer and ink run out after just 50 or so pages printed. Terrible efficiency
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi,
I'm sorry to hear that you got so few copies from the cartridge. It does seem like you should have gotten many more!
Provided the cartridge is not damaged or defective, the ink usage will determine how long it will last. High-density prints (such as photos) will require more ink, especially if the paper is highly absorbent and the environment is dry.
I'm wondering if the cartridges stopped because they need to be cleaned. That is an easy process. You can check the user guide if you are uncertain how to start the automatic process.
If that helps, the printer might have been turned off using a power strip or switch. The printer should always be turned off using the power button on the printer itself. That will let the printer 'park' so that the cartridges are protected from excess drying. The drying can cause clogs to form in the tiny nozzles that spray the ink onto the paper.
If that does not help, it is probable that the cartridge is defective, and you can:
- ask the seller for a replacement,
- contact us if a defective genuine HP cartridge is not replaced by the seller (and is still within the warranty end dates on the cartridge) you can reach us for support at: hp.com/contactHP
Mary
HP Care
hp.com/support
JUNK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer does NOT recognize the ink cartridges.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi,
I am sorry that your cartridge was not recognized. I can understand if you are irritated by that fact.
Information about returning it to the store or by mail can be found at:
https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c
Mary Chris
HP Care
hp.com/support
- Pros mentioned:Ink quality, Price
Good print quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good size of product, reasonable price also, It prints well
I would recommend this to a friend - Pros mentioned:Ink quality
Upgrade to XL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The XL is the hero I didn’t know I needed. When you’re a busy person you don’t have time for running out of ink, these XL cartridges help to solve that.
I would recommend this to a friend - Pros mentioned:Ink quality
HP ink cartridge 65
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HP ink cartridge 65 is high quality and easy to install. Best Buy has competitive pricing and is customer friendly.
I would recommend this to a friend - Pros mentioned:Ink quality
Good Quality, More Prints, and Worth the Money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a fairly new as an HP printer owner so haven't had a lot of experience with the HP ink cartridges -- but I like these! Print quality is good and the XL0 ink does mean many quality prints.
I would recommend this to a friend - Pros mentioned:Price
Ink
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As advertised. Good price. Ready and waiting when I arrived forpickup
I would recommend this to a friend - Pros mentioned:Price
Great ink
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We use this all the time works great. And pticing is reasonable
I would recommend this to a friend - Pros mentioned:Ink quality
Printer ink
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product for printer ink. It was very easy to order online and pick up in store.
I would recommend this to a friend - Pros mentioned:Ink quality
Great print
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great ink. This ink lasts a long time and does not clog my printer. I am very satisfied.
I would recommend this to a friend - Pros mentioned:Overall performance
Ink
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was easy to buy and the ink works great. I would highly recommend it
I would recommend this to a friend - Pros mentioned:Ink quality
Black ink
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works as it should and is a direct replacement of our old cartridge.
I would recommend this to a friend