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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2282 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers consistently note the DeskJet 2624 as a great printer for its price point. They appreciate the easy setup process and the convenience of wireless printing. Many users are also impressed with the print quality and compact size of the printer. However, a few customers have expressed concerns about the slow printing speed and durability of the printer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,220 of 2,282 reviews
  • Rated 1 out of 5 stars

    Black ink catridge is full but can't work properly

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used it once a month. After 4-5 months noticed issues with black ink print. Downloaded and used all the softwares for this product, cleaned the cartridge using software multiple times. But it still refused to work correctly. Don't want to order new ink cartridge as I feel that may not work as well. Expected at least 2 year life for this product but it was already when it reached me.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poorly made

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you paid for. Nice for scanning, but otherwise useless as the wifi function will fail rather quickly and you'll be wasting significant time troubleshooting.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Pure Garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this printer because it was inexpensive. It is pure garbage. The software installation is lengthy and difficult. It requires an additional program just to scan. It doesnt work anymore and I dont know why. I highly recommend NOT buying this product. Shame shame Best Buy for allowing this to be in your inventory. I want my money back but I already used the printer.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took some time to set it up wireless. It was working just fine until there was an update now it doesn't want to connect to the internet or cord.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    You get what you paid for

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer get jamming up. I didn’t get mad since it cost me $10. Save your money and spend more for a better quality printer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lasted only one year

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’d love to find a good printer. This one was a nightmare from the start. Finally got it working, but it always was intermittent. It finally died after one year. Maybe that is all we should expect out of technology nowadays. In any case, stay away from HP.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is difficult to navigate you have to turn it on and off several times to get it to print currently unable to print

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Worked Sometimes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer was small and compact, but did not work well. Only worked for me a few times.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Could be better . It’s okay for a first printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wireless print is kind of glitchy and I don’t like using the website online and stuff

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hate it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the worst purchases I ever made, says it’s connected to my laptop and ever time I go to print it says printer offline, so I go through the set up again and it says connected and hit print and it says printer offline

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not that good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price was right it just runs out of ink quick 5 pages and out of colored ink

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    A good buy at bargain price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good printer with the exception ink doesn't last, will cost more

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 1 out of 5 stars

    Gift for daughter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter needed one and it was a great price! She was thrilled!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a hard time trying to connect printer to computer. Have tried for an hour and nothing.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi there,

      I'm very sorry to hear that you're having a hard time connecting your printer. It certainly shouldn't be taking so long, so I regret that it is. It's always our aim to provide a seamless printing experience from the start, so I want to make sure we get this resolved.

      One thing I recommend is ensuring that you're using the printer's full feature software to set up the printer with. If you aren't, you can find a download at this link: 123.hp.com/us/en/devices/dj2624

      If that doesn't help, please contact us for support so we can assist with the setup process. You can give us a call at 1-800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
      - Model number
      - Serial number
      - Your location
      - Your case number (from prior contact with support)

      We look forward to making this right!

      Chelsea
      HP Care
      hp.com/support HP

  • Rated 2 out of 5 stars

    Ink is expensive

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ink is expensive. I used it only once and ink is already dried out.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    HP printer

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very happy with this product. Can a hard time connect ing to my wireless router.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    You get what you pay for

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this a couple of years ago and my printing usage is minimal (about 10 pages/month or less). Problem started when I changed my ink cartridge (I subscribed to HP cartridge). Some parts of the documents printed are missing. Tried switching the cartridge which didn't go any good.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Printer is good but rear paper tray is giving prob

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so good Construction of material is good. Print is fair. Paper feed is poor.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    100% Wireless and Flimsy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was unable to make this work and it is a VERY cheap printer made of light weight plastic. I downloaded the software but it was unable to recognize the computer and there is no hardwire connection so this will be tossed since it is beyond the return date :(

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad choice I made.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer not even printed 100 papers and ink is already out. As per HP app it shows ink level is half but when it comes to printing, its not printing properly. Few of the words are missing from the print. Bad product.

    No, I would not recommend this to a friend
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