Customer Ratings & Reviews
- Model:
- DeskJet 4155e
- SKU:
- 6454283
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
Not happy buying a printer : (
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complicated everything. I wish I can give a good word for this item but to be honest, inkcartridge and printing in itself isn't good. Issues with black. Did not last very long. Had to figure out how to use it with phone and computer. And then you have to make a subscription for the ink to get it to work online. Printing was never like this years ago. You got a printer, ink, print. Maintain. This one and nowadays I can only get it to work if I commit to a monthly subsciption. It makes me sad. So much work!
No, I would not recommend this to a friendFind a Different Printer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save yourself some hassle and don't buy this piece of junk. The idea of an app controlling the printer wirelessly from anywhere sounded great, and on the rare occasion it did work that was convenient. I read reviews of people having trouble with the printer/app combo and figured it was old people not knowing what to do. I'm in my early 30's and very technically savy, this app is a piece of junk. And without the app you can't do anything with the printer. It never connects easily, there's always a ton of hassle getting things to print or scan. The app crashes constantly or gives error messages without clear solutions. It also won't let you scan to the app on a phone despite specifically saying that it does in the product description. Stay clear of this printer until they make a functional app
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Steve.
I’m sorry to hear you’ve encountered such difficulty using the HP Smart App. It’s no surprise that you seem to be at your wit’s end, considering the challenges to describe with basic usability. I want to help you improve your experience with the printer, so I’ll direct you to some resources aimed at making that happen.
First, I recommend that you follow a guide to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Choose the link to whichever document matches your operating system:
- Windows 10: support.hp.com/us-en/document/c04675142
- Mac OS: support.hp.com/us-en/document/c06188214
- Android and iOS: support.hp.com/us-en/document/c03561640
Regarding the scanning feature you mention, I’m not sure whether that’s possible or whether any workaround exists. For that – and if you’re still having difficulty with the app – I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Not so great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had a lot of trouble trying to set up the printer. /we were subjected to long waits for assistance and when we did get assistance it was not effective. We eventually returned the printer. Our computers could not recognize it. It did not work wirelessly.
No, I would not recommend this to a friend Reliable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer -had for over a year now...has worked flawlessly; it is rather big though-FYI
I would recommend this to a friendGreat printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My last HP printer lasted 15 years,,,,i wanted to try the print via Bluetooth but was afraid i couldn't figure it out. No problem,,,,love it.
I would recommend this to a friendMd
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.is good. ink is very nice. Every thing was very good.
I would recommend this to a friendHp printer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product. I have had for over a year, and no issues…definitely worth it.
I would recommend this to a friendGreat
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and never had issues with this. Came along with with Cartridges as well
I would recommend this to a friend- Pros mentioned:Price, Size
Easy set up
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this copier, scanner and fax. It much smaller than the usual ones. Great price as well
I would recommend this to a friend New Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was installed and has been working fine since then.
I would recommend this to a friend- Cons mentioned:Connectivity
Okay product for the price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's good for the price, but sometimes has a hard time connecting to the WiFi.
I would recommend this to a friend Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to set up but once you figure it out works perfect.
I would recommend this to a friendHP
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful but it was to lower for run . I’m sorry about that.
I would recommend this to a friend- Pros mentioned:Ease of use
Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the printer, it is easy to set up and work via Bluetooth. Works great for small jobs not recommended if you print a lot.
I would recommend this to a friend HP Deskjet 4155
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fine quality on color - copying is sharp - I have not yet tried to scan ... Quiet - HP Technical was great at setting it up
I would recommend this to a friendPrinting on both sides
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are features that my other HP printer had, like printing on both sides.
I would recommend this to a friend- Pros mentioned:Ease of use, Print quality
Amazing printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s one of the best printer I use so far and work very fast and very easy to install
I would recommend this to a friend - Pros mentioned:Ease of use, Print quality
Excellent printer!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is so easy to use, and I love the print quality! Thank you very much!
I would recommend this to a friend - Pros mentioned:Ease of use, Print quality
Excellent printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my kids for home schooling. Easy set up, easy to use. Excellent printer!
I would recommend this to a friend no good printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it printed 1 time and stopped and hasn't printed since.I bought the insurance plan for it but was told they don't work on printers.I also could not return it because it was past 14 days.The only thing they(best buy) could do is to send a geek squad member out to my home to see what they could do.I said fine,then they informed me it would be 99.00.But what about the warranty i asked but house calls are not included. all of this conversion took place on the 15th day,one day late for returns.personally,i think this whole thing is rigged against the consumer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry your printer has stopped working, and that you’ve encountered such difficulty with the seller and the protection plans you purchased. Your dismay comes as no surprise here. I want to help you resolve this situation, so I’ll provide a resource and some information I hope will make that happen.
I can’t tell from your review what issue the printer faces or why it stopped working. I recommend that you contact us directly so we can assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support