Customer Ratings & Reviews
- Model:
- DeskJet 4155e
- SKU:
- 6454283
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use, Price
Low price, high quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is very good for its price. Very to use as well.
I would recommend this to a friend Printer set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working great. Technician was on time and knowledgeable good experience. Thank you.
I would recommend this to a friendGreat little printer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well priced!! Does its job well Great little printer
I would recommend this to a friend- Cons mentioned:Connectivity
Horrible Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer sucks! The bottom line is that this printer doesn't do the ONE THING it's supposed to do, print, without a giant struggle. I just purchased this on 4/10/2021 and was only able to print once from my phone and once from my laptop. That was it! It's so unreliable I actually get anxiety every time I want to print because I am hoping that it will work. Set up went fine, but it'll just decide to be "offline" inexplicably and I have no way to fix it. I face a printer issue that just throws me off and makes me want to pull out my hair in frustration. It doesn't come with a cord, so god forbid you should just want to plug the thing into your computer the old fashioned way. The genius creators at HP decided they were too good for cords and didn't include it in the box, and yet having a cord would be the only way to actually be sure it will connect and do its job. I am very computer oriented, so there's no excuse for why this is such a struggle. My issue today which was the last straw was trying to print, and my computer gives me a "Looking for printer" message. Oh boy, now I know it's going to be one of THOSE times. I go to the printer and EVERYTHING is flashing: the power button, the "i", the tiny orange light in the corner, and the weird symbol that looks like a sheet of paper with a down arrow (whatever that's supposed to mean, I have no idea), and the tiny screen is flashing the wifi symbol, the letter E, and the ink icons. I honestly have no idea what this printer is trying to tell me the error is. I am just aggravated yet again with this garbage product. I am returning this today 4/11/2021 as soon as Best Buy opens. For the love of God HP, do some user experience testing and listen to your customers!
No, I would not recommend this to a friend Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a very good printer for what is needed in this household.
I would recommend this to a friend- Pros mentioned:Ease of use, Price
Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.East to use. Reasonable price. Happy with purchase.
I would recommend this to a friend Rev P
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve already reviewed this item. You must have lost my review. Because I submitted it to you.
I would recommend this to a friend- Pros mentioned:Size
Compact printer for home.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this compact printer. It is great for all the essential home documents. Thank You, Best Buy. Best Buy’s Customer Service Reps are so knowledgeable; makes them so helpful.
I would recommend this to a friend - Cons mentioned:Connectivity
Needs to be more user-friendly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer was unusually user-Unfriendly. I needed to go to the 'Geek Squad' several times before I could get it to function correctly, and even THEY needed to spend extended time on it. It was very difficult to get it to link to my computer (Mac)...
No, I would not recommend this to a friend Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s works good just doesn’t stay connected to the device like it should
No, I would not recommend this to a friendPrinter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer does everything and you discounted get ink cartridges for 6 months. Great printer!
I would recommend this to a friendGreat HP Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer works great. The Geek Squad Agent who set up the printer in my home was great.
I would recommend this to a friend- Pros mentioned:Ease of use, Print quality
Easy to use
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy to use, prints nice pictures, do back and front prints
No, I would not recommend this to a friend - Pros mentioned:Print quality, Size
Nice printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smal profile. Fits nicely in my home office! Does a great job!
I would recommend this to a friend So far so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems to function as portrayed. So far so good. No complaints. Check with me in a year.
I would recommend this to a friend- Pros mentioned:Ease of use, Print quality
HP PRINTER PLUS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is great. Easy to install. It prints fantastic.
I would recommend this to a friend - Pros mentioned:Print quality
Gets the job done
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy for the money....picture perfect printing.. Getting it started took awhilei.
I would recommend this to a friend Not a network printer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this printer to replace another HP printer that had recently failed after many years of faithful service. We were not having to print as much as before, but needed something that we could print from any device on the network (laptop, tablet, phone, etc.) The HP4155e should have fit the bill. However, once we set it up, we were only able to print one document. Since it was not directly wired to a local laptop, it would go to sleep and we were not able to print from any device. We tried the app and other devices with no luck. We could not wake it up, either. The only way we could print was to physically unplug the power cord, then plug it back it and try to print. It defeats the purpose of having a "network printer" if you have to physically unplug it for each use. We are returning this for something a little more capable.
No, I would not recommend this to a friendRMA, full refund,
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."Poor" is being generous. Worst set-up and use experience with an HP product in 20 years. minimal documentation for set-up; purely concentrates on selling ink via WiFi connection. no explanation of errors; no Contact information to tech help; flimsy construction. Apparent software problem, will not scan more than one page per session, message : "Problem scanning Something went wrong. Please tray again" and trying "again" produces same results. Totally unreliable and therefore useless, reflects horribly on BestBuy and HP. previous scanner was Epson 4830, none of these problems, fried in thunderstorm, replacement not timely avaialble(tax season), settled for this junk (HP HAD been the gold standard for years, my bad.
No, I would not recommend this to a friendFaxless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer was advertised as Fax capable, but not really. This printer was advertised as WiFi capable, but not really. Not really exactly what we wanted/needed, but due to Best Buy return policies, we are stuck with it. Forgot that years ago I knew not to make purchases from Best Buy.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has failed to maintain a reliable wireless connection and that one of its features is different that you expected. It’s easy to understand why these issues would add up to a poor start to ownership. I want to help you resolve as much of this as possible and get the most from the device, so I’ll provide some applicable resources.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. On the same page you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support