Customer Ratings & Reviews

Hi there.

I’m sorry to hear that your printer has gone through ink more rapidly than you’d anticipated. I can certainly understand why that would be a jarring surprise for a new printer. I can’t tell from your review how many pages you’ve printed from each cartridge relative to the estimated page yield – or whether you’ve gone through only the cartridges that came with the printer or bought new ones – but I’ll offer some information and resources that I hope will help you improve the situation.

First, some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less yet than ones in our Instant Ink program.

If the rapid ink depletion occurred with replacement cartridges, here are some things you can consider:
- If it appears that a cartridge was low on ink to begin with, or that the poor page yield was caused by a defective cartridge, you can always contact the seller who sent you the cartridge about that.
- Contact us if the supplies are defective genuine cartridges that are not replaced by the vendor (and they are still within the “warranty ends” date on the cartridges). Reach out to us via this link: support.hp.com/us-en/contact-hp

Here are some facts on ink use that might help you get more prints without too much extra effort:
- A high-density print (such as an image or graph) uses ink more quickly than a text-only document, particularly if the paper is highly absorbent and the environment is dry.
- Using the draft and black only settings on your printer can help save on ink, particularly the colors.
- Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer to 'park' so that the nozzles that spray the ink onto the paper are protected from excess drying.

If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that you’ve encountered such difficulty with your printer, and that you’re not satisfied with your Instant Ink printing plan. I can’t tell from your review specifically what roadblocks you’ve hit or what features leave you wanting more, but I’ll nonetheless provide some resources and information I hope will help you remedy whatever issues are at hand.

First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

For more help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187854

Regarding your printing plan, if you have questions or need to make changes, I recommend that you contact our Instant Ink program at +1-855-785-2777 so we can help you assess and resolve the situation.

If you need technical assistance with your printer, I’ll point out that HP+ models such as yours come with exclusive concierge service. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support