Customer Ratings & Reviews
- Model:
- DeskJet 4155e
- SKU:
- 6454283
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
Bad deal - doesn't work.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't work!! Lots of blinking lights, and keeps printing Quick State Guide, but will NOT print anything else. Says its "Offline". So now I have to pay someone from Geek Squad to come out to my house and get it working - not good!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Peggie.
I’m sorry to learn that your printer has performed so poorly for you. The exasperation you express is no surprise, considering the device shows itself as offline and has not printed anything except instructional materials, and that you’re arranging to have the retailer’s support service visit your home. I want to help you save that cost and resolve the situation, so I’ll direct you to a resource and provide some information I hope will reach that goal.
I can’t tell from your review why your printer has performed this way, so I suggest you contact us directly so we can help you assess the situation and determine the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Good Print
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problems using it first time after Geek tech installation. Problem fixed and working fine now.
I would recommend this to a friend- Pros mentioned:Print quality
Good Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it perfect size and works great Fast printing
I would recommend this to a friend Not bad printer. Okay value
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly not a bad printer for the price. Its a bit more heavy duty than a cheaper home system.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
New printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this printer.it was easy to set up and works great
I would recommend this to a friend - Pros mentioned:Print quality
Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this printer. Fast prints and color very good. Reliable!!
I would recommend this to a friend Great product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product! The performance is just right, this is all that I needed. 100% recommendable.
I would recommend this to a friend- Pros mentioned:Size
Great printer
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this printer. Perfect size not to big or small.
I would recommend this to a friend - Pros mentioned:Print quality
works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy to set up, and has quality printing. printing speed is good
I would recommend this to a friend - Pros mentioned:Print quality
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer has Good quality and high speed printing capacity
I would recommend this to a friend junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer is junk...ir..took two hours to set up...directions are awful..ran out of ink after 20 copies...Sales person lied aout the printer problems. I will never use BB again.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that you’ve had such a problematic start with your printer. I can certainly understand why a difficulty setup process, a bad retail experience and seeing the device run out of ink so quickly would be a frustrating combination. I want to help you understand and resolve whatever issues you can, so I’ll provide some clarifying information and resources aimed at making that happen.
First, I can’t say for certain what has happened with the ink supply in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges. If you’ve used only the cartridges that came with the printer, this could explain what you’re seeing.
However, if you’ve installed replacement cartridges, the XL cartridges designed for your printer have estimated yields of 200 to 240 pages, while the regular size cartridges are expected to produce 100 to 120 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.
Regardless, if you need further assistance with anything, or more input on ink use, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Ease of use
Great printer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came quickly, easy to set up, and works perfectly for my needs.
I would recommend this to a friend Not bad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty decent printer. Papers get jammed a little too easy but still decent for the price.
I would recommend this to a friend- Pros mentioned:Ease of use
HP printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy pick up at the store and quick to set up the printer.
I would recommend this to a friend - Pros mentioned:Price
Great product!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer and great price!!!im so happy with it!!
I would recommend this to a friend Not what I was expecting.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer gave me nothing but trouble until I returned it. I had to go and physically push a button every time I sent something to the printer and some of the pages only printed halfway. I am a HP fan, but this one did not make the cut.
No, I would not recommend this to a friend- Pros mentioned:Price
Works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for at home use. Great value for the price
I would recommend this to a friend - Pros mentioned:Ease of use
Great printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer. Just what I need. Easy to set up. Easy to use
I would recommend this to a friend Great wireless printer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up! Great color for printing photos. Would buy it again. Has a good range for wireless.
I would recommend this to a friendcheaply made and annoying to operate
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is an absolute piece of trash. Was very finicky but at least worked for 6 months or so. All of a sudden it just broke itself. No idea what happened but it started making loud violent noises and is now unresponsive.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Sarah.
I’m sorry that your printer stopped working after about six months. The unreliable performance I’m sure was quite frustrating, and the violent noises you describe before the device stopped working seem alarming, to say the least. I want to help you resolve this situation, so I’ll provide a resource and some information aimed at making that happen.
I cannot tell from your review what caused your printer to shut down like this. I recommend that you contact us directly so we can help you assess the situation and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support