Customer Ratings & Reviews

Hi there.

I’m sorry that your printer has caused you such difficulty. It’s easy to understand why poor connectivity, rapid ink use and scanning issues would be a frustrating combination. I want to help you remedy these problems. I hope the resources below will guide you to that end.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

Next, I can’t tell from your review whether the ink cartridges you’ve used are the ones that came with the printer or they’re replacement cartridges you’ve purchased. Some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less still than ones in our Instant Ink program. The XL cartridges designed for your printer have estimated yields of 200 to 240 pages, while the regular size cartridges are expected to produce 100 to 120 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.

Regardless, if you believe your printer’s ink use deserves further investigation, or if the connectivity problem persists – and for input on the scanning issues you face – I suggest that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi, Peggie.

I’m sorry to learn that your printer has performed so poorly for you. The exasperation you express is no surprise, considering the device shows itself as offline and has not printed anything except instructional materials, and that you’re arranging to have the retailer’s support service visit your home. I want to help you save that cost and resolve the situation, so I’ll direct you to a resource and provide some information I hope will reach that goal.

I can’t tell from your review why your printer has performed this way, so I suggest you contact us directly so we can help you assess the situation and determine the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi, Robin.

I’m sorry that your printer has failed to maintain a wireless connection and has performed so unreliably. It’s easy to understand why you’d be exasperated after dealing with this frequently. I want to help you resolve the situation, so I’ll provide some resources aimed at making that happen.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100187854

If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support