Customer Ratings & Reviews
- Model:
- DeskJet 4155e
- SKU:
- 6454283
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
ZERO STARS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it zero stars I would. By far THE worst printer I have ever used. Don't waste your money. Constant connection problems and the paper constantly gets jammed.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has caused you such inconvenience. It’s easy to understand why connectivity trouble and frequent paper jams would quickly become exasperating. I want to help you out of this dilemma. I hope the resources below reach that goal.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
Next, I suggest going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06556765
If any problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
With out words to express the fustration
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. I had a good printer. However needed a wireles printer, to print documents from my tablet and phone.
No, I would not recommend this to a friendHad to setup with PC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wouldn't setup with the Bluetooth option but setup fine with my PC.
I would recommend this to a friendEconomical Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good printer for the money. Ink cartridges are not very expensive.
I would recommend this to a friendHusbands Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband likes his laptop. It is perfect for playing games.
I would recommend this to a friendMichael,a printer thanks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That person did a good job on helping me set my printer again thanks
I would recommend this to a friend- Cons mentioned:Connectivity
Printer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cant get this to print wireless, have to keep installing and uninstalling to make it work. Very confusing on where the paper went at first.
No, I would not recommend this to a friend Ordinary
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Getting it connected to Wi-Fi was a night mare. Ok printer, it doesn’t have double side printing.
No, I would not recommend this to a friendError-prone paperweight
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constant errors requiring power reset. The latest error appears to be an internal state error that cannot be fixed. Completely stopped working less than a year after purchase.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry your printer has stopped working. I can certainly understand your frustration, considering the device displayed frequent error messages before showing one that has rendered it inoperative. I want to help you out of this dilemma, so I’ll provide a resource and some information aimed at making that happen.
I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Pros mentioned:Ease of use, Print quality, Size
Good all in one option
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is a nice option if you're looking for a reasonably priced printer that has all of the functions for home use. This printer can print, fax, scan, and copy. It also uses the HP Smart app which allows for super easy set-up. This printer is a sleek white style and is fairly compact for an all in one printer. It includes a black ink and tri-color ink as well as the power cord. Once the printer is unboxed and plugged in, you'll need the HP Smart app. I could not get the setup process to work from my iPhone, but there is also an app for OSx. The app on my macbook easily connected my printer to wifi and finished the setup process of installing paper and ink. You can easily navigate your printer through the HP Smart app. You can also print directly from your phone to printer when on the same network. There is an option to sign up for HP's ink subscription that will autoship new ink to your home. I don't print items that often to use it, but if you work from home or print often, this is a nice feature. Pros: -All-in-one for home use -Easy access from phone and other devices -Easy set up -Ink subscription Cons: -Somewhat bulky Overall this is a great product and it's perfect for my needs. I like that all of my devices can easily connect for quick and easy use.
I would recommend this to a friend Satisfied Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality product that works as advertised. Very happy with purchase.
I would recommend this to a friendStruggles
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst! Eats paper and damages checks when printing. The feeder is non functional and always struggles to print. I’ve Always bought HPs and love them. This one is not a good printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer’s document feeder has damaged paper as well as checks during operation. I can certainly see why this would be a shock, especially with a new printer. I want to help you resolve this situation, so I’ll provide some resources aimed at making that happen.
First, I recommend you follow the steps in a guide on our support site to document feeders that pull through too many pages at once or fail to pick up paper at all. While my description doesn’t specifically address the problem you report, I believe you might gain insight from the guide nonetheless. Find that guide here:
- support.hp.com/us-en/document/c01728503
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I don't know
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a problem setting up with the printer, no instructions on how to work the printer, to make a copy what do you hit to make a few copies, I am sorry that I brought it,
No, I would not recommend this to a friendPrinter
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't really care for Don't really care for no instructions now I can't get it to print It acts like it wants to but doesn't And when it does print it takes forever. My old HP I had was fantastic They discontinued it
No, I would not recommend this to a friendCheap, but you get what you pay for.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never managed to print - and HP support was ZERO, despite multiple attempts. Returned this printer, and purchased an alternate model from Epson. Will never purchase another HP printer.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Disappointing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Struggling to keep this printer connected to the network. Online directions are not very helpful. Gave up trying to use, reverted to my old Brother printer instead.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that keeping your printer wirelessly connected has been such a struggle. I can certainly understand your disappointment, considering you’ve not found adequate support or direction on the web. With that in mind, I’ll suggest some resources that I hope will help you get your printer reconnected and working to your satisfaction.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very slow printing off the internet does well making copies
No, I would not recommend this to a friendBad driver issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a major issue to get working. I ended up calling for support and it cost me 199.99 to get them to dial in and fix the printer driver issues. Disappointed that I had to spend that additional ))
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Nancy.
I'm terribly sorry to hear about the difficulty you've had getting the drivers working for your printer. Even more so, it's awful to hear about the experience you had when reaching out to support. I can’t tell from your review whether you called HP support or an organization affiliated with the retailer where you bought the printer, but if it was HP, support feedback of that nature is often linked to fraudulent companies or individuals.
There is no charge for standard support during your one-year warranty period. In case you need to, you can double-check the warranty status of your printer at:
- support.hp.com/checkwarranty
We know that fraudulent companies and individuals find their way to people by many means, and often they appear totally legitimate. On our support site we have a section that contains information on how to protect yourself from scams, and what to do if you’ve been the victim of one. Visit that page here:
- support.hp.com/us-en/document/c05404707
If you need any further assistance with your device, HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, or to access user manuals, troubleshooting guides, how-to documents and software updates, go to the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Not happy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So unhappy with this produce. I have tried to learn this product but have lost patience
No, I would not recommend this to a friendWeak Printer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very sloooow and it Jams so easily. Only used it twice because of its lack of quality. Sat on my shelf for almost a year, and I cannot return or get store credit. Do Not buy.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer performed so poorly that you’ve not used it for nearly a year. That’s a clear and understandable indication of your frustration. I want to help you remedy the situation. I hope the resources and information below reach that goal.
First, I recommend that you follow a guide on our support site that covers improving print speed; it contains sections on Windows as well as Mac OS. Find that guide here:
- support.hp.com/gb-en/document/ish_2817150-2408088-16
You might also gain useful information by going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06556765
If any problem persists, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support