Customer Ratings & Reviews
- Model:
- DeskJet 4155e
- SKU:
- 6454283
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
Great Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great printer - very compact and capable.
I would recommend this to a friendHard to set up
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to set up. Took along time and had to use support. Unable to set up from cellphone. Good for light at home work. Once got it connected it is efficient and maintains WiFi connection.
I would recommend this to a friendJust don’t buy it from Best Buy!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lowest HP printerr rating from me ever. leave it to Best Buy to screw up the reputation of HP printers when they were finally getting close to good.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Jan.
I’m sorry that you’ve encountered difficulty with your printer purchase. I can’t tell from your review what your experience has been with the device or what went wrong with the retailer, but I’ll nonetheless provide some resources that I hope will help you get the most from the printer.
First, to learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial – if you still need it – as well as user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/2100187854
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need assistance with anything else, I hope you’ll contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
It works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No problems so far. I’ve have it for a few months now.
I would recommend this to a friendPrinter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer looks good, but the quality of the printed is the worse, i never buy a printer with that quality of print, and the ink runs like crazy, and it is expensive
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has rendered prints of poor quality. Your review is brief, but it’s easy to understand why the results you describe would be a most unwelcome surprise with a new device. I want to help you resolve this problem, so I’ll direct you to some resources I hope will reach that goal.
First, I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c06557991
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Dinosaur
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.U have to phyically reload paper to print boyh sides
No, I would not recommend this to a friendCheap Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was tough but it finally worked. Printer is slow but it's my fault for buying cheap. Fatal flaw is it cannot locate some documents so I can print them. HP was no help.
No, I would not recommend this to a friendgreat for beginners
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy to use small I size I would recommend it's use.
I would recommend this to a friendTotal junk, don't waste your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the worst printer I have ever owned. Worked for less than a year and even that was intermittent at best.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Nightmare product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible! Have had less than 6 months and I’m ditching. Wouldn’t install. Had to call HP. Then they screwed up my desk top, which was an HP Envy. Had to pay to get computer fixed,but wireless mouse and keyboard would work. So had to buy wired ones. It has been a total nightmare. A new printer arrives on Monday. Money totally thrown away. And run, don’t walk, away from Instant Ink. HP and I are breaking up after many years.
No, I would not recommend this to a friend Hp desk printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this product to customers with old devices. This is not easy to set up.
No, I would not recommend this to a friendVery difficult to set up.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Last night, I tried to print up the notes for the new script. Once again, the computer and the printer weren't communicating. I was able to find a way to chat with HP. Four hours later it was fixed. I'm grateful to the tech who helped, but it should have never been so complicated. The HP Envy 4500 was an easy connection to the wireless. I simply gave the printer the wireless information. The 4100 was a big hairy deal to set up the printer. Four hours and I think there is still an issue with the scanning.
No, I would not recommend this to a friendprinter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes a long to print papers and very loud sound when printing.
No, I would not recommend this to a friendWhy did it stop working?
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a few months without issue. Now doesnt work at all.
No, I would not recommend this to a friendDidn’t work well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The papers wouldn’t go through and were getting stuck.
No, I would not recommend this to a friendReview :-(
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issue was not user friendly, difficult time getting it to communicate with apple 12 phone and laptop...one needs to be tech savage to understand some of the instructions provided.
No, I would not recommend this to a friendPrinter confusion
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The instructions were to plug in, turn on and install HP software. That part was easy but it didn't work smoothly. Everything had to be perfect for the printer to print. A lot of little things go wrong. After two weeks of random printing, I got an error msg about the paper being the wrong size. Same paper for two weeks and no changes to paper size when printing. Had to reset. Too what? Constantly having to hold this button for 3 seconds, this one for 5 seconds or these two button together. Shouldn't be so hard.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so unpredictably. I can clearly understand why an unexplained paper-error message after such unstable behavior would be an exasperating combination. With that in mind, I’ll suggest a resource that I hope will help you improve the situation.
I can’t tell from your review why your printer has performed this way, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Sucks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont keep connection wi-fi u have to keep reset and hope u get connection
No, I would not recommend this to a friendBad printer and difficult configurate
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer does not working good. The model is bad.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Difficult connection with Apple desktop computer.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spend over (2) hours to connect to my desktop Apple computer, and keeps rejecting each other (device's). Tonight I will try again, wish me luck.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Jack.
I’m sorry to learn that your printer has not connected like it should with your Apple computer. I can understand why that would be a puzzling and frustrating experience, so I’ll point you toward some resources and provide some information I hope will help.
First, I recommend you look through several troubleshooting guides specific to Mac OS and iOS that you can find on our support site related to connectivity and printing issues.
Printer offline or not responding:
- support.hp.com/us-en/document/c04249334
Printer not found during driver setup:
- support.hp.com/us-en/document/c04618676
HP Easy Start software installation fails:
- support.hp.com/us-en/document/c05291302
Problems printing via iPhone and iOS:
- support.hp.com/us-en/document/c02623193
If the printer still will not connect and set up, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support