Customer Ratings & Reviews
- Model:
- DeskJet 4155e
- SKU:
- 6454283
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
great for beginners
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy to use small I size I would recommend it's use.
I would recommend this to a friendCheap Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was tough but it finally worked. Printer is slow but it's my fault for buying cheap. Fatal flaw is it cannot locate some documents so I can print them. HP was no help.
No, I would not recommend this to a friendPrinter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer looks good, but the quality of the printed is the worse, i never buy a printer with that quality of print, and the ink runs like crazy, and it is expensive
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has rendered prints of poor quality. Your review is brief, but it’s easy to understand why the results you describe would be a most unwelcome surprise with a new device. I want to help you resolve this problem, so I’ll direct you to some resources I hope will reach that goal.
First, I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c06557991
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Nightmare product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible! Have had less than 6 months and I’m ditching. Wouldn’t install. Had to call HP. Then they screwed up my desk top, which was an HP Envy. Had to pay to get computer fixed,but wireless mouse and keyboard would work. So had to buy wired ones. It has been a total nightmare. A new printer arrives on Monday. Money totally thrown away. And run, don’t walk, away from Instant Ink. HP and I are breaking up after many years.
No, I would not recommend this to a friend Just don’t buy it from Best Buy!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lowest HP printerr rating from me ever. leave it to Best Buy to screw up the reputation of HP printers when they were finally getting close to good.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Jan.
I’m sorry that you’ve encountered difficulty with your printer purchase. I can’t tell from your review what your experience has been with the device or what went wrong with the retailer, but I’ll nonetheless provide some resources that I hope will help you get the most from the printer.
First, to learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial – if you still need it – as well as user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/2100187854
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need assistance with anything else, I hope you’ll contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Very difficult to set up.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Last night, I tried to print up the notes for the new script. Once again, the computer and the printer weren't communicating. I was able to find a way to chat with HP. Four hours later it was fixed. I'm grateful to the tech who helped, but it should have never been so complicated. The HP Envy 4500 was an easy connection to the wireless. I simply gave the printer the wireless information. The 4100 was a big hairy deal to set up the printer. Four hours and I think there is still an issue with the scanning.
No, I would not recommend this to a friendNot into subscriptions
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If i had realized this doesn't work without an hp subscription i would not have purchased it
No, I would not recommend this to a friendReview :-(
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issue was not user friendly, difficult time getting it to communicate with apple 12 phone and laptop...one needs to be tech savage to understand some of the instructions provided.
No, I would not recommend this to a friendHELP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not get the HP printer to connect to the internet.
No, I would not recommend this to a friendPrinter confusion
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The instructions were to plug in, turn on and install HP software. That part was easy but it didn't work smoothly. Everything had to be perfect for the printer to print. A lot of little things go wrong. After two weeks of random printing, I got an error msg about the paper being the wrong size. Same paper for two weeks and no changes to paper size when printing. Had to reset. Too what? Constantly having to hold this button for 3 seconds, this one for 5 seconds or these two button together. Shouldn't be so hard.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so unpredictably. I can clearly understand why an unexplained paper-error message after such unstable behavior would be an exasperating combination. With that in mind, I’ll suggest a resource that I hope will help you improve the situation.
I can’t tell from your review why your printer has performed this way, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Total junk, don't waste your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the worst printer I have ever owned. Worked for less than a year and even that was intermittent at best.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Difficult connection with Apple desktop computer.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spend over (2) hours to connect to my desktop Apple computer, and keeps rejecting each other (device's). Tonight I will try again, wish me luck.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Jack.
I’m sorry to learn that your printer has not connected like it should with your Apple computer. I can understand why that would be a puzzling and frustrating experience, so I’ll point you toward some resources and provide some information I hope will help.
First, I recommend you look through several troubleshooting guides specific to Mac OS and iOS that you can find on our support site related to connectivity and printing issues.
Printer offline or not responding:
- support.hp.com/us-en/document/c04249334
Printer not found during driver setup:
- support.hp.com/us-en/document/c04618676
HP Easy Start software installation fails:
- support.hp.com/us-en/document/c05291302
Problems printing via iPhone and iOS:
- support.hp.com/us-en/document/c02623193
If the printer still will not connect and set up, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Fed up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had the printer for almost a month it has never been used I can't set it up I've gone to the website I feel like returning the thing I am fed up I was at Geek Squad early today my schedule screwed everything up and I had to bring it at my time that was scheduled I couldn't leave it there I am not in a good mood I feel like returning it to Best Buy I'm fed up
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you’ve had your printer for a month and have not been able to set it up. It’s easy to understand why you’d be fed up, especially after the support experience you had with the retailer, so I’ll offer some information and resources I hope will help.
I can't tell from your review why your printer has not set up properly, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
No
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keep disconnecting from computer no reliable just don’t waste your time
No, I would not recommend this to a friendtoo slow and no manual
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the lower height. The paper is difficult to install. It is easy to accidentally push the wrong button. A manual would have been very helpful to know the purpose for each button.
No, I would not recommend this to a friendPRINTER REVIEW
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.STORE DIDN'T CARRY SUPPLIES FOR PRINTER IN STOCK ON ANY KIND OF REGULAR BASIS
No, I would not recommend this to a friendDesperate for a new printer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With working from home our printer died and we were in desperate need of a new printer. We looked all over and this printer was a great buy and available for delivery. We also didn't want a printer that was going to cost a fortune to replace.
I would recommend this to a friendPrinter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to use and the cable to connect it to the PC is not available in the store and they didn’t tell me this at the purchase time
No, I would not recommend this to a friendDifficult to set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a Total Protection member and I had to reach out to the Geek Squad to help me as I could not get this printer to interface with my computer. The first service representative spent one hour on the problem and gave up. After waiting three hours a second representative contacted me and it took this representative two hours to finally get the printer to interface with my computer. Totally not worth the frustration. A special thanks to the Geek Squad for not giving up until the problem was resolved.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer was so challenging to set up. Although I’m glad you were able to get the device installed with the help of the retailer’s support team, I can totally understand why you’d be frustrated at how long it took. With that in mind, I’ll point you toward some resources that I hope will help you get all you need from the printer going forward.
First, you can learn more about your printer and all its features, or find help solving problems, by accessing user manuals, how-to documents, software updates and troubleshooting guides on our support site here:
- support.hp.com/us-en/product/model/29378225
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation and connectivity. On the same page you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Hp desk printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this product to customers with old devices. This is not easy to set up.
No, I would not recommend this to a friend