Customer Ratings & Reviews
- Model:
- DeskJet 4155e
- SKU:
- 6454283
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
Terrible printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The paper feed for scanner keeps getting jammed. Printer only prints one sided. I’m very disappointed in this purchase.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that the document feeder for your printer’s scan function has had frequent jams, and that you’re dissatisfied with at least one feature of the device. Your disappointment comes as no surprise here. I want to help improve your experience, so I’ll provide some information and resources aimed at making that happen.
First, your printer does have a manual duplex feature. I recommend that you consult the main user manual, which you can find on our support site, to learn how to use it. Look for the section in the table of contents called Print, then find the heading “Print using a computer.” Click on that title and you’ll be taken to the appropriate page. Find that manual here:
- www1.hp.com/ctg/Manual/c07043347.pdf
Regarding the scanner issue, I suggest you follow the steps in a guide on our support site to document feeders that pull through too many pages at once or fail to pick up paper at all. Find that guide here:
- support.hp.com/us-en/document/c01728503
If you need further assistance, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess what’s going on and what can be done. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Good at what it does
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does exactly what I need it to. Installation was easy. Never once had to connect it to my computer with a cable, was able to set it up completely over wireless. Does not duplex, but that was expected as it says it doesn't.
I would recommend this to a friend- Cons mentioned:Connectivity
Sad showing HP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer I have ever bought. It's slow, very slow if it works at all. Poor tech trying to do current everyday things like email printing, mobile printing, direct connect, etc. Non of it works properly and when it does print it takes forever. HP is usually dependable, but they drop the ball on this printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that your printer is yielding prints so slowly and is performing unreliably. It’s easy to understand why that would quickly become frustrating. We want to make sure that your printer is ready for any urgent printing needs, so I’ll point you toward some resources I hope will help.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
If the problem persists – and for input on addressing the other issues you cite – I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Dislike
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely hate this printer. Difficult to set up. Had to be on the phone with HP for hours. It’s still not working. Buyer beware!!!!
No, I would not recommend this to a friendHo hum printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup instructions were so cryptic that I finally used YouTube. It is a bit slow and scanning from the sheet feeder is not always reliable. Worst of all is the obnoxious demand from HP to keep the printer on at all times under the guise of free ink. Really? Ink use is only discernible by what you do besides printing? I turn it off when not in use.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Annie.
I’m sorry that you’ve had a poor start to owning your printer. I can wholly understand why slow print speed, unreliable scanning from the document feeder and features you find inconvenient would be a bad combination. I want to help you remedy whatever of these issues that you can. I hope the resources I've listed below guide you to that end.
First, I recommend that you follow a guide on our support site that covers improving print speed; among its suggestions are instructions on updating firmware, which can help improve print speed and other performance. Find that guide here:
- support.hp.com/us-en/document/ish_2817150-2408088-16
Next, I can’t tell from your review whether the scanning issue is related to the scanner or the document feeder. If it’s the latter, I suggest you follow a guide to document feeders that fail to pick up paper or pull through too many pages at once. Find that guide here:
- support.hp.com/us-en/document/ish_3833686-1493864-16
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
TERRIBLE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I HATE this printer! It loses wifi connection when all other devices don't, even when connected it only works half of the time and stops mid-print, wasting paper. I print 10 copies, it prints 7. SO frustrating. AND there is no screen to see what error it's showing. Sometimes it just flashes the light with no error code. It's 2 months old and I am buying a new one.. the 3830 I had before this.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. It’s easy to understand why the lack of reliability and interrupted print jobs would quickly become exasperating, so I’ll offer some information and a resource I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
HP Scanner/printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a problem with the scanner, but one of the Geek Squad techies managed to fix the problem on line. Overall I like the scanner and printer.
I would recommend this to a friend- Cons mentioned:Connectivity
It may work for some, but not us.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had nothing but problems with this printer. It won't stay connected to the Internet and won't connect at all with one of our computers. But has no problem connecting with my husband's phone. Easy enough for him to save everything on his computer to Google drive and then go his phone and print. NO, it is ridiculous.
No, I would not recommend this to a friend Best deals!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this at the lowest price anywhere, (BestBuy!), and it was delivered the next day, and free shipping! Beat that, Amazon?! That’s true with most everything else at BestBuy! What more do you want?!
I would recommend this to a friendA bit challenging
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, I set up easy enough but I still have trouble having it connect to our devices. Maybe I am doing something wrong. I will need to trouble shoot the problem.
I would recommend this to a friendHp printer.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like this printer. It's very hard to scan.i can only scan with my phone. I can't scan directly to a email address.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Samuel.
I’m sorry to hear that you’ve run into trouble scanning with your all-in-one printer. It’s no surprise that you’re displeased, considering you’ve been able to scan under such limited parameters. I want to help you get the scan function working to your satisfaction, so I’ll provide some resources aimed at making that happen.
First, I recommend that you follow a guide to scanning with HP printers you’ll find on our support site. It includes instructions for various desktop and mobile operating systems as well as an FAQ section. Find that here:
- support.hp.com/us-en/document/ish_2275901-2074064-16
For more help with difficulties, you can access troubleshooting guides specific to your printer – including ones on scanning – as well as how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187854
If you need further assistance, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My greatest disappointment with this purchase was the lack of information from the employees at the store. I got the impression that I was an interruption to their daily routine. They could not answer any questions and didn't seem interested in asking anyone else. I had some difficulty setting up the printer and was very unhappy with the speed of printing. I printed a six page document that took 18 minutes. A single one page spreadsheet took over 6 minutes.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you’ve had such a disappointing and frustrating experience with your printer so far. It’s easy to understand why a bad retail experience, difficult setup and then such slow printing would add up to a terrible start for your experience with this device. With that in mind, I’ll point you toward some resources I hope will help you get your printer working to your satisfaction.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Next, to learn more about your printer and all its features, or for help solving problems, you can find user manuals, how-to guides, troubleshooting documents and software updates here:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok printer but very reaction time to print is slow. You need patience to retrieve printed copy. 10-15 seconds waiting time. No option to fax directly
No, I would not recommend this to a friendHP Printer- Great Option
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good printer. The ink lasts about a month before you need to buy more. I suggest getting the XL option because it lasts me for three months and it does print slower when it begins to run out of ink.
I would recommend this to a frienddo not know what you mean by "title"tri
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this product, didn't work with my chrome book. Got a refund, but had to return the chrome book and buy new computer and printer.
No, I would not recommend this to a friend- Pros mentioned:Price
Cheap Price Cheap Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap price and my desperation for a printer/scanner/copier led me to this product. I’ve had two HPs that lasted about three years each. Bat was not set too high. But this machine forced me to switch to Epson. Set up per instructions but was unable to connect with my WiFi. Called customer service they couldn’t figure it. Glad I purchased at Best Buy, easy return.
No, I would not recommend this to a friend Printer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer didnt last till the next cartridge change.
No, I would not recommend this to a friendNot bad for a replacement printer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only problem I have was I want this printer in black but I had to settle for white terrible customer service.
No, I would not recommend this to a friendThe printer and its Mac driver are problematic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer and its Mac driver are problematic and the cartridge is not lasting as reported in the spec.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has not performed well with your Mac OS computer, and that the device has used ink more rapidly than you anticipated. Your disappointment comes as no surprise here. I want to help you resolve these issues. I hope the resources below guide you to that end.
First, if you’ve not done so already, I recommend you follow a guide on our support site to printer compatibility with Mac OS. It covers several software and support options for printing with Mac OS on HP devices. Find that guide here:
- support.hp.com/us-en/document/ish_2635044-2489772-16
Next, you might look through a couple of troubleshooting guides specific to Mac OS related to connectivity and printing issues.
Printer offline or not responding:
- support.hp.com/us-en/document/c04249334
Printer not found during driver setup:
- support.hp.com/us-en/document/c04618676
Regarding ink, I can’t say for certain what happened with the supply in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less still than ones in our Instant Ink program.
If you’ve installed replacement cartridges, the XL cartridges designed for your printer have estimated yields of 200 to 240 pages, while the regular size cartridges are expected to produce 100 to 120 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.
Regardless, if your results differ dramatically from the estimates above – and if you need further assistance with compatibility issues – I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
H- 4155
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Currently working from home and employer technician could not connect printer to system, had to return.
I would recommend this to a friend