Customer Ratings & Reviews
- Model:
- DeskJet 4155e
- SKU:
- 6454283
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
H- 4155
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Currently working from home and employer technician could not connect printer to system, had to return.
I would recommend this to a friend HP Scanner/printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a problem with the scanner, but one of the Geek Squad techies managed to fix the problem on line. Overall I like the scanner and printer.
I would recommend this to a friend- Cons mentioned:Connectivity
Get a better printer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst printer I have had. It will not connect to the router properly. USB cord won’t even work. In order to print one page, we turn it on, print one page, turn it off, then turn it back on, print next page. Every HP printer I have had has worked great. We went cheap and got this one at our new home. Don’t make our mistake. Get a 7000 series printer or up.
No, I would not recommend this to a friend This day and age, Best Buy is still the best.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Affordable, reliable and got to my house quick. Working from home has returned us to the days of needing a printer at the house. Glad Best Buy was able to help with options and quick delivery.
I would recommend this to a friendStore Feedback
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not made this purchase. Simone else made this purchase using my member id and reward certificates. Not sure what id the store checked
No, I would not recommend this to a friendHard To Set Ip
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked all the features but I could not hook up the printer to my computer or phone. Tough to hook up WiFi.
I would recommend this to a friendgood low cost all-in-one
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this unit for one of our field people who is not a tech person. He got it going and has made no calls to tech support about it. I like equipment that works and that I don't get calls about.
I would recommend this to a friendThe printer and its Mac driver are problematic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer and its Mac driver are problematic and the cartridge is not lasting as reported in the spec.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has not performed well with your Mac OS computer, and that the device has used ink more rapidly than you anticipated. Your disappointment comes as no surprise here. I want to help you resolve these issues. I hope the resources below guide you to that end.
First, if you’ve not done so already, I recommend you follow a guide on our support site to printer compatibility with Mac OS. It covers several software and support options for printing with Mac OS on HP devices. Find that guide here:
- support.hp.com/us-en/document/ish_2635044-2489772-16
Next, you might look through a couple of troubleshooting guides specific to Mac OS related to connectivity and printing issues.
Printer offline or not responding:
- support.hp.com/us-en/document/c04249334
Printer not found during driver setup:
- support.hp.com/us-en/document/c04618676
Regarding ink, I can’t say for certain what happened with the supply in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less still than ones in our Instant Ink program.
If you’ve installed replacement cartridges, the XL cartridges designed for your printer have estimated yields of 200 to 240 pages, while the regular size cartridges are expected to produce 100 to 120 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.
Regardless, if your results differ dramatically from the estimates above – and if you need further assistance with compatibility issues – I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
HORRIBLE!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this printer for just over a month and it only works about 15% of the time. It's awful! Would give it a 0 if I could!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that you’ve had such a frustrating experience with your printer. I can certainly see why this would be a jarring surprise, considering the device works only 15 percent of the time. I can’t tell from your review what specific roadblocks you’ve encountered, but I’ll nonetheless offer some resources I hope will help turn things around for you.
First, for help solving problems with your printer, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187854
If you need further assistance with anything, , I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Not what I expected
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer has worked well. We did run out of ink pretty quickly. Product works well, did give me a bit of trouble when reloading new ink.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
What can you expect from a cheap printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has horrible connectivity issues. It would require multiple restarts for it to be able to communicate correctly. Very poor if you want to print pictures. Only because of the fact that the colors were really off. I found out that it had a higher chance to connect to your phone so if you need a cheap printer to print from your phone this is probably a good deal
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that your printer has failed to maintain a reliable wireless connection and has rendered prints of poor quality. The frustration you express in your review is understandable, considering the combination of difficulties you describe. With that in mind, I’ll point you toward some resources I hope will help improve connectivity and print quality.
First, I recommend that you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
You might also find it useful to follow the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c06557991
If any problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
HP PRINTER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience..salesman, ink cartridges and product itself. No wonder it was on sale. Never been sold empty ink cartridges before
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you’ve had such a bad time with your printer and the purchase experience. I can’t tell from your review quite what happened or what specific issues you encountered other than empty cartridges, but I’ll nonetheless direct you to a resource and offer some information I hope will help you remedy the situation.
First, I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help you assess what’s going on and find a solution, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great would tell people to go here and get what they need and everything else. They did good and they help you if they need anything. They our right one it for whatever you need. Or if you have questions
I would recommend this to a friend- Cons mentioned:Connectivity
Still haven't got this printer going.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have tried multiple times to install , downloaded HP installer, doesn't work. Still won't hook to WiFi or internet. And I've already paid for it. So I can't rate this printer. No directions when I got it out of box. I would not recommend this printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Judie.
I’m sorry to hear that your printer has not set up or connected like it should. I can understand why that would leave you feeling quite disappointed and frustrated, so I’ll point you toward some resources I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including setup and connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find a setup tutorial for your printer in addition to user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
If you still need assistance, I suggest that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Wi-Fi printing, good idea, not reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.setup was pretty easy. It's pretty slow about printing from connected devices. Sometimes it is unavailable and has to be removed and added to re-establish the connection to the drive. one on of my devices it had an error during printing, and no the drive is unavailable. Tried the troubleshooting suggestions to no avail. thankfully I can print from my other devices.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Josh.
I’m sorry to hear that your printer displayed an error message during a print job and now will not connect to one of your devices. I can see how that would be a disappointing start to owning a new printer, so I’ll offer a resource and some information I hope will help.
I can’t tell from your review what caused the error or why your printer has not reconnected like it should, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Terrible printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since the day I purchased this printer I have had 4 customer support calls with HP in order to get the printer to connect to snd stay connected to a brand new HP printer. In fact, the printer stopped working again today. If it is the worst user friendly computer I have ever purchased. I will be returning.
No, I would not recommend this to a friend Purchaser
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HP - DeskJet Plus 4155 Wireless All-In-One Instant Ink-Ready Inkjet Printer as well as other HP products are known for its quality and excellent performance...no known problems.
I would recommend this to a friendNice printer but difficult to set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not get it to work with my computer. Kept telling me won't work with your operating system. I took it back.
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst printer in the market, dont bother buying. The printer never works, always an issue.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Victor.
I’m sorry to hear that you've encountered difficulty with your printer. I’m also sorry for any resulting inconvenience. I can’t tell from your review what specific problems you’ve run into, but I want to help you remedy any issues you might face and get the most from the device, so I’ll offer what I hope are some helpful resources and suggestions.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity, print quality and cartridge installation. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For additional help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187854
If there's any specific way that we can help you, I hope you’ll get in touch with us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
The worst printer I’ve ever purchased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer constantly shows offline, won’t stay connected to WiFi, I could only get the software to download to my iPhone. It will not install on my Dell laptop. It shows installed but continues to say printer is not connected to the network. I’m calling Best Buy to see if I can return it without the box.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. I can easily understand why the printer not properly connecting to your laptop would quickly become frustrating, so I’ll point you toward some resources that I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless setup, connectivity and printer-offline issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support