Customer Ratings & Reviews
- Model:
- DeskJet 4155e
- SKU:
- 6454283
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Terrible printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since the day I purchased this printer I have had 4 customer support calls with HP in order to get the printer to connect to snd stay connected to a brand new HP printer. In fact, the printer stopped working again today. If it is the worst user friendly computer I have ever purchased. I will be returning.
No, I would not recommend this to a friend HP 4155e printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer is not working, HP is trying to charge me $150.00 for a solution, saying I have a trojan virus
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm terribly sorry to hear that your printer is not working. Even more so, it's awful to hear about the experience you had when reaching out to support. Unfortunately, support feedback of that nature is often linked to fraudulent companies or individuals.
There is no charge for standard support during your one-year warranty period (which extends to two years with an HP+ account). In case you need to, you can double-check the warranty status of your printer here:
- support.hp.com/checkwarranty
We know that fraudulent companies and individuals find their way to people by many means, and often they appear totally legitimate. On our support site we have a section that contains information on how to protect yourself from scams, and what to do if you’ve been the victim of one. Visit that page here:
- support.hp.com/us-en/document/c05404707
If you still need assistance, I recommend that you contact us directly for support. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
We look forward to speaking with you and making this right.
Keith
HP Care
hp.com/support
Perfect for a teacher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is perfect for a teacher, especially the one who has to constantly rely on old fashioned print offs to get the job done!!!
I would recommend this to a friend- Cons mentioned:Connectivity
Instant ink trash
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer worked great for 1 month. Then stopped connecting to the HP ink services, still charged for the monthly fee but would not allow me to print anything. Was a fight with HP tech for help. 0 out of 10. Never had a problem with HP printers until this instant ink crap.
No, I would not recommend this to a friend The struggle to setting up this printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not easy to set up. I have to look up youtube to connect the printer. Apparently they didn't provide the wire to set up initially.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
The worst printer I’ve ever purchased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer constantly shows offline, won’t stay connected to WiFi, I could only get the software to download to my iPhone. It will not install on my Dell laptop. It shows installed but continues to say printer is not connected to the network. I’m calling Best Buy to see if I can return it without the box.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. I can easily understand why the printer not properly connecting to your laptop would quickly become frustrating, so I’ll point you toward some resources that I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless setup, connectivity and printer-offline issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Thanks to Tyler
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tyler was so helpful in our picking out our printer. As seniors, he took time to help us know what and how each printer we looked at would work for us. Tyler is surely an asset to your Best Buy team!
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product. I love working with it. It fulfills all my needs. Best Buy fulfilment for making it pickup ready was very quick and contactless pick up before store opens was pretty satisfying.
I would recommend this to a friendTammi P
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not have printing on both sides, unless you put it back in.
No, I would not recommend this to a friendInconvenient
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The setup is super easy and relatively fast. The options available are good. The app is good enough. The biggest issue I find is that every time I have to print anything I have to unplug and plug for the printer to work.. my computer finds the printer just fine but the printer does not want to print or do anything unless it is freshly turned on which is annoying. I’m seriously considering just returning it since I didn’t sign up for this hassle.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Hedwig.
Thanks for the review and the feedback. While I’m glad to hear that setup was easy and you like the app, I’m sorry to hear your printer has failed to maintain a reliable wireless connection. The frustration you describe is easy to understand, considering the inconsistent performance you describe, so I’ll offer some resources and information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity and printer-offline issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Printer HP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need a 30 minute call with tech support, but once it was running it’s been good.
I would recommend this to a friendBest Buy and HP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new printer from HP. We just received our first ink delivery as well. We signed up for automatic delivery. It's wonderful. We highly recommend this product. Thank you Best Buy and HP.
I would recommend this to a friendIt’s ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok printer that’s all I can say! It doesn’t print anything from phones or computers!! My husband tells me I should send it back!
No, I would not recommend this to a friendpoor connectivity
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.frustrating computer as it doesn't hold a wireless connection to print
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Annmarie.
I’m sorry your printer has failed to maintain a reliable wireless connection. I can certainly understand why this would quickly become frustrating. I want to help you resolve this situation, so I’ll suggest some resources aimed at making that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/help/printer
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to the main user manual, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100187854
If connectivity doesn’t adequately improve, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
cheap chinese machine?
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it worked fine for several months. still works as a copier, but no longer works with my computer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer’s print function no longer works with your computer. I can certainly see why that would be an unwelcome surprise after owning the device only a few months. I want to help you get the device working properly again, so I’ll provide a resource I hope will reach that end.
I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Great printer for a great price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer that can do a lot. Had a little issue at first trying to get it to connect to our WiFi but with some time and fiddling with it, finally got that resolved. Love I can print from my phone.
I would recommend this to a friendWifi setup issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi setup was impossible! Started over from the beginning several times, no difference. Tried USB setup but wait, no usb included. After acquiring a usb, setup was eventually accomplished. No tech support from Best Buy. HP tech support sent me to file a case # which I could refer to if I called. After 25 minutes on hold, I was disconnected. I just wanted a simple "plug and play" home printer/copy/scan. DO NOT WASTE YOUR MONEY!
No, I would not recommend this to a friendGreat printer for the price!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is a good printer for the price. It was somewhat difficult trying to get it to print from my phone. But i figured it out after a while. You can download the hp app and print from almost anywhere.
I would recommend this to a friendGreat all in one option
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my 90-year old mother in law and she loves it. Setting up the wi-fi was a bit challenging but other than that it is great.
I would recommend this to a friendReasonably priced but you get what you pay for.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was not a simple set-up. Eventually did it online. Had to call help line to figure out basic tasks. First fax arrived illegible. Great scanner.
I would recommend this to a friend