Customer Ratings & Reviews

Hi there.

I’m sorry to learn that your printer’s print function no longer works with your computer. I can certainly see why that would be an unwelcome surprise after owning the device only a few months. I want to help you get the device working properly again, so I’ll provide a resource I hope will reach that end.

I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi, Brittany.

I’m sorry to hear you’ve encountered difficulty with your printer. It’s easy to understand why your concerns about paying to print would be confusing and ultimately frustrating, so I’ll offer some information I hope will help.

From your review, I take it that your printer is part of our Instant Ink program. Instant Ink is a printing plan, not a cartridge purchasing service. This means you choose a plan based on the number of pages you would like to print monthly. You are billed monthly at the end of each billing cycle. Replacement cartridges are shipped as needed based on usage, not by the month. Instant Ink cartridges contain much more ink than cartridges you could buy at a retailer, so they last much longer.

Instant Ink is totally voluntary, and you can cancel whenever you like. From there, you can buy cartridges at whatever rate and in whatever way is most convenient for you.

I recommend that you contact our Instant Ink program via virtual or phone agent so we can help you assess and resolve the situation. To reach a phone agent, call 1-855-785-2777. Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding. To reach a virtual agent, follow this link:
- instantink.hpconnected.com/us/en/l

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has not established a reliable wireless connection and has experienced the alignment issue you describe. I can clearly understand why that would be tremendously frustrating, so I’ll offer a resource and some information I hope will help.

The alignment issue concerns me most. I can’t tell from your review what’s causing that, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer hasn’t performed well regarding connectivity and sleep mode. I can understand clearly why that would be a frustrating combination, regardless of the wireless function performing well with a mobile phone, so I’ll offer some resources I hope will help.

I can’t tell from your review why your printer won’t connect to your Chromebook or whether a workaround exists for the sleep-mode dilemma, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi, Annmarie.

I’m sorry your printer has failed to maintain a reliable wireless connection. I can certainly understand why this would quickly become frustrating. I want to help you resolve this situation, so I’ll suggest some resources aimed at making that happen.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/help/printer

You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to the main user manual, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100187854

If connectivity doesn’t adequately improve, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support