Customer Ratings & Reviews
- Model:
- DeskJet 4155e
- SKU:
- 6454283
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Print quality
Junk
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this printer....I had an HP ENVY 4500 and LOVED it...this one is junk. Very tempermental for my taste. My poor Envy died so I got this one, it's a piece of junk. I hate it! When it works it's great, when it doesn't it makes me crazy. The quality (when it works) is great!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
Thanks for the review and feedback. While I’m glad to hear that you like the print quality of your printer, I’m sorry to learn that you've not had the overall experience you expected, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, for help solving problems or to learn more about your printer and all its features, you can access a setup tutorial, troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
All in one printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice printer many good features. Unfortunately this was returned due to gift recipient wanted a printer with less features.
I would recommend this to a friendHP printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No written instructions. Too complicated to set up,had to download to IPad to get the instructions
No, I would not recommend this to a friend- Cons mentioned:Connectivity
miserable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First purchase was minus the cartridges required to install. Replacement would NOT install wireless. USB cord not included in purchase. BB provided USB cord (THANK YOU ANDREW) Would only print if I unplugged power cord between each print I ordered HP 9025 online - delivered today - installed today I will RETURN THE TERRIBLE HP 4155 which is NOT wireless
No, I would not recommend this to a friend Poor printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor print quality, hard to set up and you have to use mobile phone
No, I would not recommend this to a friendPrinter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer drivers were not that easy to download via the internet. Still haven't issues setting up the printer to print via wifi.
No, I would not recommend this to a friendOkay printer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up took a while. Its an okay printer. Once set up is complete, it comes with ease. Although, printing speed is not that fast.
No, I would not recommend this to a friendHP Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this printer a couple of weeks ago and I am still trying to figure out how to print.
No, I would not recommend this to a friendGood printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer works well. The initial ink cartridges that came were inadequate. The black lasted just about one and a half weeks.
I would recommend this to a friendMichelle
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In ink area dampness eventually apperead making printer not work
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Michelle.
I’m sorry that your printer has stopped working. I can wholly understand why seeing an unexplained damp area and having the device not work would be an unwelcome surprise. I want to help you resolve this situation, so I’ll suggest some resources I hope will make that happen.
I can’t tell from your review why the device stopped printing. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.loud and didnt print on both sides Even the rep I talked to was not aware of this
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you’ve had a difficult start with your printer. I can wholly understand your disappointment, considering the printer has been noisy and you’ve not found the two-sided printing feature you’d like. I want to help you resolve this situation, so I’ll provide some resources and clarifying information that I hope will reach that goal.
While you’re correct that your printer lacks automated duplex printing, it does have a manual function that accommodates two-sided prints. I suggest you consult the main user manual on our support site, specifically the section called “Print Using a Computer.” Find that manual here:
- www1.hp.com/ctg/Manual/c07043347.pdf
If you need further assistance with this feature – and for input on what might be causing the excessive noise – I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Extremely disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your money this printer is terrible! It doesn’t connect to WiFi. I finally was able to print with USB but the printer alignment was off and wasted a lot of ink and paper trying to print two pages that never came out right. When I finally decided to throw in the towel I was told that the return date expired two days ago!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not established a reliable wireless connection and has experienced the alignment issue you describe. I can clearly understand why that would be tremendously frustrating, so I’ll offer a resource and some information I hope will help.
The alignment issue concerns me most. I can’t tell from your review what’s causing that, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
You have to pay to print
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is good however I don’t see why they are charging me to print from a printer I bought! You can only print 10 things free a month. If it’s my printer, I bought the paper and ink, why do I have to pay to print! This is ridiculous! Companies are getting so greedy it’s horrible.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Brittany.
I’m sorry to hear you’ve encountered difficulty with your printer. It’s easy to understand why your concerns about paying to print would be confusing and ultimately frustrating, so I’ll offer some information I hope will help.
From your review, I take it that your printer is part of our Instant Ink program. Instant Ink is a printing plan, not a cartridge purchasing service. This means you choose a plan based on the number of pages you would like to print monthly. You are billed monthly at the end of each billing cycle. Replacement cartridges are shipped as needed based on usage, not by the month. Instant Ink cartridges contain much more ink than cartridges you could buy at a retailer, so they last much longer.
Instant Ink is totally voluntary, and you can cancel whenever you like. From there, you can buy cartridges at whatever rate and in whatever way is most convenient for you.
I recommend that you contact our Instant Ink program via virtual or phone agent so we can help you assess and resolve the situation. To reach a phone agent, call 1-855-785-2777. Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding. To reach a virtual agent, follow this link:
- instantink.hpconnected.com/us/en/l
Keith
HP Care
hp.com/support
Printet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer is great but setting it up very difficult. The instruction book didn’t tell you how to put in the ink. You need to have some knowledge of printers to set this item up.
I would recommend this to a friendDon't buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful!!!! The printer don’t load paper to print. It stop scanning! And It only brand new!!! Don’t buy!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has stopped working properly. Your review is brief, and I can’t tell exactly the nature of the difficulty with paper loading or scanning, but I’ll nonetheless provide a resource and some information I hope will help you resolve the situation.
I recommend that you contact us directly so we can help you assess the situation and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Review of Deskjet Plus 4155 Wireless All in One In
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The HP Deskjet Plus 4155 is not as good as my HP officejet 4500 after years of good service. Really disappoint in the product
No, I would not recommend this to a friendHate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate the fact that hp controls your printer worse decision I've ever made
No, I would not recommend this to a friend- Cons mentioned:Connectivity
deskjet 4155
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.can't keep it connected to wifi keeps going off line have to leave in connected by USB
No, I would not recommend this to a friend Piece of Junk
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. Don’t waste your money. Throwing it in the trash after 6 months.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Joseph.
I’m sorry that you’ve had a bad experience with your printer, and that you want to discard it after only six months of ownership. I can’t tell from your brief review what specific difficulties you’ve encountered, but I’ll nonetheless provide some resources aimed at helping you navigate whatever issue is at hand.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity, print quality, cartridge installation and operating-system compatibility. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For additional help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187854
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent printer for the price ... wireless works beautifully from a phone ... not so much from a Chromebook. It seems to like to go into sleep mode (and you can't print when it is asleep), and I have not figured out how to stop that. I have an Epson on the network as well, and that one never goes into sleep mode. HP's helpdesk is useless.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer hasn’t performed well regarding connectivity and sleep mode. I can understand clearly why that would be a frustrating combination, regardless of the wireless function performing well with a mobile phone, so I’ll offer some resources I hope will help.
I can’t tell from your review why your printer won’t connect to your Chromebook or whether a workaround exists for the sleep-mode dilemma, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support