Customer Ratings & Reviews

Hi there.

I’m sorry you’ve had a difficult start with your printer. I can wholly understand your disappointment, considering you’ve not found the two-sided printing feature you’d like, the device has used ink more quickly than you’d anticipated, and you’ve had trouble loading paper. I want to help improve your experience. I hope the resources and information below get you there.

First, while you’re correct that your printer lacks automated duplex printing, it does have a manual function that accommodates two-sided prints. I suggest you consult the main user manual on our support site, specifically the section called “Print Using a Computer.” Find that manual here:
- www1.hp.com/ctg/Manual/c07043347.pdf

Next, regarding ink, I can’t tell how many pages you’ve printed or how that compares with the cartridges’ estimated page yield. I’ll point out that some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less still than ones in our Instant Ink program. If you’re still using the cartridges that came with the printer, this could explain what you’re seeing.

However, if you’ve installed replacement cartridges, the XL cartridges designed for your printer have estimated yields of 200 to 240 pages, while the regular size cartridges are expected to produce 100 to 120 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.

Regardless, if your results differ dramatically from the estimates above – or you need assistance with the duplex feature or paper loading – I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Joseph.

I’m sorry that you’ve had a bad experience with your printer, and that you want to discard it after only six months of ownership. I can’t tell from your brief review what specific difficulties you’ve encountered, but I’ll nonetheless provide some resources aimed at helping you navigate whatever issue is at hand.

First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity, print quality, cartridge installation and operating-system compatibility. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

For additional help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187854

If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry that your printer has not connected to your desktop computer, and that you’ve not received the support you need. It’s no surprise that you’re frustrated here. I want to help you get the printer connected and working to your satisfaction. I hope the resources below guide you to that end.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100187854

If the problem persists, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi there.

I’m sorry that your printer has rendered prints of poor quality. It’s no surprise that you’re disappointed, considering the prints you’ve seen are blurry. I want to help you remedy this situation, so I’ll guide you to some appropriate resources and provide some information.

First, I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c06557991

If the problem persists, I recommend that you contact us directly so we can help you assess the situation and determine the best course of action. I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi, Michelle.

I’m sorry that your printer has stopped working. I can wholly understand why seeing an unexplained damp area and having the device not work would be an unwelcome surprise. I want to help you resolve this situation, so I’ll suggest some resources I hope will make that happen.

I can’t tell from your review why the device stopped printing. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi, Ramiro.

I’m sorry you’re dissatisfied with your Instant Ink program. I can understand why it would be surprising if you were not expecting it or did not intend to sign up for it. I want to help you get the most from the printer, so I’ll offer some clarifying information and resources I hope will reach that end.

First, Instant Ink is a printing plan that automatically sends you ink cartridges so you don’t have to purchase them yourself. Under it, you choose a plan based on the number of pages you would like to print monthly, and you are billed for ink on a monthly interval. Replacement cartridges are shipped as needed based on usage. Instant Ink cartridges contain more ink than cartridges you could buy at a retailer, so they last longer.

Your printer came with an offer of six months free in this program. Once this period is complete, you can cancel and buy cartridges from your preferred retailer at your convenience.

If you’d like more clarification or to change your printing plan, I recommend that you contact our Instant Ink program at +1-855-785-2777 so we can help you assess and resolve the situation.

Keith
HP Care
hp.com/support

Hi, Catherine.

I’m sorry that you’ve had trouble with your printer. I can certainly understand your disappointment, having been able to use only one type of paper and then facing connectivity issues after changing your Wi-Fi network. I want to help you resolve these issues, so I’ll provide some clarifying information and resources aimed at making that happen.

First, I just checked the product specifications for this printer, and it’s designed to handle multiple sizes of plain paper as well as photo paper, brochure paper and envelopes, among others. I recommend that you consult the main user manual for this model on our support site, specifically the section in the Table of Contents called “Load Media and Paper Basics.” Click on “Load Media” to be taken to diagrams and instructions on how to load different types of paper. “Paper Basics,” meanwhile, leads to more information about paper types. Find that manual here:
- www1.hp.com/ctg/Manual/c07043347.pdf

Next, for help with your Wi-Fi connection, I suggest that you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance with paper management or connectivity, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to learn that you’ve encountered difficulty with your printer. I can certainly understand why an unreliable wireless connection and problems loading paper would be a frustrating combination. I want to help you resolve this, so I’ll provide some resources designed to do just that.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

If the problem persists – and for input on the difficulties you’re having loading paper – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer was difficult to set up and that the instructions were not clear. I can understand why that would be a frustrating start to owning a printer, so I’ll offer some resources and information I hope will help.

First, you can access a setup tutorial (if you still need it) as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has caused you such inconvenience. It’s easy to understand why issues related to ink use, frequent resetting, paper loading and size settings would be tremendously frustrating, so I’ll point you toward a resource and some information I hope will help.

I can’t tell from your review what’s causing these problems or whether they’re related to one another, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry that you’re disappointed with your new printer. I can’t tell from your brief review what roadblocks you’ve encountered or what features leave you wanting more, but I’ll nonetheless provide some resources aimed at helping you get the most from the device and have a better experience from here on.

First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/2100187854

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If there's any specific way that we can help you, I hope you’ll get in touch with us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support