Customer Ratings & Reviews

Hi there.

I’m sorry to learn that your printer lost its Wi-Fi connection and has not regained it. Your harsh evaluation comes as no surprise, considering this happened only three months after purchase. I want to help you out of this dilemma. I hope you’ll use the resources below to reach that end.

I can’t tell from your review why the device has not reconnected like it should. I recommend that you contact us directly so we can help you assess what has happened and find the best route to a resolution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi, Karen.

I’m sorry that you’ve experienced trouble with your printer’s scan function. It’s easy to understand why slow scanning speed and substandard quality would be a bad combination. I want to help you remedy these problems. I hope the resources below serve that end.

While scan speeds vary based on the complexity of a document, waiting as long as you describe for a scan to complete shouldn’t be happening. I recommend updating your printer's firmware, as this can often help improve the speed. Learn how to do that here:
- support.hp.com/us-en/document/ish_1776648-1643972-16

I also suggest that you follow a guide to improving scan quality that you’ll find on our support site. It covers what to do when the scanned file on a computer or the printed output has vertical lines, incorrect colors, color bands or poor resolution. Find that here:
- support.hp.com/bg-en/document/ish_2175617-2060413-16

You can also visit a page on our support site that has various diagnostic tools, including a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning as well as printing issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If either problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry your printer has not performed reliably. The frustration you express is totally understandable, considering your printer has gone offline so frequently, so I’ll suggest some resources I hope will help remedy the problem and get your printer working like it should.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry that your printer has not performed reliably. It’s easy to understand why needing to reset the device each time you want to print would quickly become frustrating. I want to help you resolve the situation, so I’ll suggest some resources aimed at making that happen.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties, which I suspect might play a role here. If not, then on the same page, you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning problems. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

You can also find troubleshooting guides specific to your printer in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100187854

If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry that your printer has performed poorly. I can’t tell from your brief review specifically what issues you’ve encountered, but I’ll nonetheless suggest some resources designed to help you resolve any problem you face.

First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity, print quality and cartridge installation. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

For additional help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187854

If there's any specific way that we can help you, I hope you’ll get in touch with us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to learn that your printer has performed so poorly. It’s easy to understand why encountering near-constant issues since you bought the device would be tremendously frustrating. I can’t tell from your review exactly what issues have come up, but I’ll nonetheless suggest some resources I hope will help you get the printer working to your satisfaction.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup, cartridge installation, print quality, system compatibility and wireless connectivity. On the same page you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

For more help solving problems or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187854

If difficulty persists, I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help you assess the situation and find a solution, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has not completed the process of setup and connection. I can understand why that would be a frustrating start to owning a new device. I want to help you get the printer installed and working properly, so I’ll offer some resources and information I hope will reach that end.

First, if you’ve not done so already, I recommend that you follow a setup tutorial specific to your printer you can find on our support site. On the same page, you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/2100187854

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance with setup or anything else, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support