Customer Ratings & Reviews
- Model:
- DeskJet 4155e
- SKU:
- 6454283
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
great printer, easy to install
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just buy this one, and no other cheaper one due to availability, but for sure, just looking for a HP.. easy configuration, easy maintenance and great ink economy
I would recommend this to a friendZero star
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slowest printer in world, took almost 30 minutes to print 25 pgs or less. Do not recommend at all
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has rendered prints so slowly. Your review is brief, but it’s clear why waiting 30 minutes for a 25-page print job to complete would be quite a shock with a new printer. I want to help you remedy this situation, so I’ll direct you to some resources aimed at reaching that end.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
slow as molasses
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The scanner is extremely slow and not very good quality of output
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Karen.
I’m sorry that you’ve experienced trouble with your printer’s scan function. It’s easy to understand why slow scanning speed and substandard quality would be a bad combination. I want to help you remedy these problems. I hope the resources below serve that end.
While scan speeds vary based on the complexity of a document, waiting as long as you describe for a scan to complete shouldn’t be happening. I recommend updating your printer's firmware, as this can often help improve the speed. Learn how to do that here:
- support.hp.com/us-en/document/ish_1776648-1643972-16
I also suggest that you follow a guide to improving scan quality that you’ll find on our support site. It covers what to do when the scanned file on a computer or the printed output has vertical lines, incorrect colors, color bands or poor resolution. Find that here:
- support.hp.com/bg-en/document/ish_2175617-2060413-16
You can also visit a page on our support site that has various diagnostic tools, including a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning as well as printing issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If either problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Works and looks good!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First non black printer ever, but like the look where its sitting in my house. Easy set up, nice to have the four functions even though I don't fax much anymore.
I would recommend this to a friendGreat Scanner for the Dollar!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Emergency need for a scanner after old one stopped working, found this one on website and had it delivered, works great and I am back in business
I would recommend this to a friendHP - DeskJet Plus 4155
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ink ran out very quickly tray does not allow for more than 10-20 pages
No, I would not recommend this to a friendEasy Setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup and print ready in a few minutes. The print cartridges are hard to find, but that is the same issue in a few other printer models right now.
No, I would not recommend this to a friendHP
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is print too slow for me but besides that it OK
No, I would not recommend this to a friendHP printer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice printer little issue with drawing in paper crooked that causes some paper jams ,haven't checked it out to see why yet.other then that is good
I would recommend this to a friendGreat All-In-One Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer replaces my old Brother All-In-One. Glad that I chose HP. This printer is great. It has all the functions I need. Set-up was also easy for me.
I would recommend this to a friendHey
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer gust doesn't work sometimes but it will randomly it will
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has performed poorly. I can’t tell from your brief review specifically what issues you’ve encountered, but I’ll nonetheless suggest some resources designed to help you resolve any problem you face.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity, print quality and cartridge installation. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For additional help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187854
If there's any specific way that we can help you, I hope you’ll get in touch with us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Ok but...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but needs to be restarted after a few hours. Seems to go to sleep but can’t wake it up.
No, I would not recommend this to a friendWhatsNext
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer at a great price. Easy to use and includes a feeder which is great when you need to scan multiple page documents at one time.
I would recommend this to a friend- Cons mentioned:Connectivity
HP Failure
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just like previous HP printers I have purchased, this one didn't even last a full year before it simply quit printing. I have had no luck with trying to get this printer back online. It's as though it's no longer compatible with the internet. I am so through with HP products.
No, I would not recommend this to a friend HP Deskjet Printer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this printer for two years and have yet to experience any issues. Extremely happy with my experience
I would recommend this to a friendBad decision
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to connect because it doesn’t have screen and there is not 6 months of free anything
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Eric.
I’m sorry to hear that your printer has been so difficult to connect and that you were unable to activate the ink offer that was part of your purchase. It’s easy to see why this would be quite a jarring surprise with a new device. I want to help you remedy the situation, so I’ll direct you to a resource I hope will help you get the printer set up and the ink deal activated.
I can’t tell from your review why your printer has not connected easily or why the Instant Ink plan was inaccessible, so I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help you with setup, connectivity and Instant Ink, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's great and the price is reasonable. Love the wifi printing, not a bunch of cables. Only comes in white color but it works great!! Love it
I would recommend this to a friendImpossible to get working
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will admit that I am a caveman when it comes to technology. I thought this would be a simple plug and play and I would be able to print documents from my iPhone. Very untrue. Super complicated and impossible for me to get working. So far no luck. I can’t believe with today’s technology that getting it working is so difficult. My next step is to take it out to my concrete driveway and throw it down on the ground as hard as I can. I will follow up with the sledge hammer and smash it into thousands of pieces. What a complete waste of $115 and a whole day of my time!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear your printer was so difficult to set up and that it’s still not working. The frustration you express in your review is quite intense – yet totally understandable – so I’ll offer a resource and some information I hope will help.
I can’t tell why your printer has performed like this, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Not much to pick from in store
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as easy to install as info stated. Frankly it was the only one you had in stock so I took it
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Terrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't able to connect wirelessly to Windows 7 as advertised. Complete waste if time. And I lost $245 because I had a computer tech try to get it to work. The printer was only$99.00 Ridiculous. I think HP should reimburse me.
No, I would not recommend this to a friend