Customer Ratings & Reviews
- Model:
- DeskJet 4155e
- SKU:
- 6454283
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
Inconsistent Connectivity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great printer for the price. The problem is it only works on the network when it feels like it. Sometimes it starts up and prints using a phone or laptop and sometimes it refuses to connect to the network. It usually takes me several tries to get it located. I tried a cable and that didn't help either. If it was consistent I'd give it 4 stars.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear your printer has behaved so erratically on your wireless network. I can wholly understand why the unreliable performance you describe would quickly become frustrating, so I’ll offer some resources and information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity and printer-offline issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Dont buy this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is crap.. Which is a first for me and HP,because normally their pretty good
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Farris.
I’m sorry to hear that you've had such a difficult time with your printer, and I'm sorry for any resulting inconvenience. I can’t tell from your review what issues you’ve encountered, but I can certainly understand your frustration, considering you’ve had good experiences with HP printers in the past. Because we aim to provide a reliable experience with our printers and support, I’ll offer what I hope are some helpful suggestions.
First, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help solving problems or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187854
If you need further assistance with anything, HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help you assess what’s going on and find a solution, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Great when in need
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it keep disconnecting often even when you just printed a second ago
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. I can imagine what a disappointment that is. With that in mind, I’ll provide some resources and information that I hope will help.
First, I recommend – if you haven’t done so already – that you visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity and printer-offline issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you still can’t get the printer to stay connected, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Tony
HP Care
hp.com/support
Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work correctly brought in twice Returned after 3 tries
No, I would not recommend this to a friendCrap Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is junk. It works when it wants to and should be avoided.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you’ve encountered such difficulty and unreliable performance with your printer. I can’t tell from your review what specific roadblocks you’ve encountered, but I’ll nonetheless provide some resources I hope will help you resolve whatever issues are at hand.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality and wireless connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187854
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Not Worth It
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really not worth the buy in my opinion. The wireless capability isn't good, takes forever to print or worse yet, when you are waiting for a document or photo to print it just doesn't happen even after multiple resets. Good in the idea but very poor in execution.
No, I would not recommend this to a friend Printer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not repurchase nor recommend this, product not worth it
No, I would not recommend this to a friendsimple printer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate having to buy a printer every couple years so I down sized and got what I paid for
No, I would not recommend this to a friendGreat printer for home
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this becauae of COVID. Working from home. It does everything we ask it to do and ink isn't going to cost a second mortgage. Recommend.
I would recommend this to a friendHp-Printer 4155
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best printer i've gotten. Works like a charm takes a few seconds to warm up but thats okay! Also saves power which is always a good thing!
I would recommend this to a friendNot up to HP standards
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First of all, setup was a pain in the rear having to use HP Smart app that isn't very smart at all. What should have been a 15 minutes setup if all I had to do was download the software, turned into an hour and half because of the stupid app. The biggest problem is that the printer continually goes offline and won't wake up. The only way to solve the problem is to unplug it from the power source and plug it back in. I even used the recommended HP Doctor program to fix it the problem (which the program told me it fixed), but it didn't. Not too thrilled with the quality of print either. Nothing like my HPOfficejet 8600. Unfortunately, I kept giving the printer a chance to finally work like it's supposed to and discovered I was too late to return the stupid thing.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issue, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
- Cons mentioned:Connectivity
Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It always goes offline I have to unplug it all the time
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has gone offline so frequently. It’s easy to see why needing to unplug and reset the printer so often would become exasperating very quickly. I would love for you to get the device working more reliably, so I’ll provide some resources aimed at helping you meet that goal.
I suggest that you first visit a page on our support site that has diagnostic tools for various tasks and issues, including printer-offline difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
gets the job done !!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took a bit to connect to the Wi-Fi but besides that great for children school assignment's printouts , that's what I generally use it for.
I would recommend this to a friendHP DeskJet Plus Printer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced my old HP printer for this printer and I love it because it has a scanner feeder makes my job alot easier.
I would recommend this to a friendGreat home printer/scanner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect to do what a home needs. And it’s wireless. I always buy HP. I have had no problems with this brand for the last 20 years!!
I would recommend this to a friendExcellent Printer and highly Recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Folks - on line instructions could be better, but most importantly your printer must be connected to your home's WIFI before anything happens.
I would recommend this to a friend- Cons mentioned:Connectivity
ITS A LEMON!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Experienced extreme difficulty trying to set up via WiFi. Lacked written instructions, lacked USB cord to perform initial hard wire set up. My grandson 18; my daughter 30 and my son 51 (following a YOU TUBE VIDEO) each tried to set up, ALL WITHOUT SUCCESS. I GAVE UP!!
No, I would not recommend this to a friend - Cons mentioned:Setup
difficult setting up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not an easy setup!! after some struggle, was able to complete it. Now changed my network and resetup doesn't happen at all! Its a piece of junk lying now at home. You can rely on hp for help, they just have a useless online chatbot which continues to give the same steps!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Kris.
I’m sorry to hear that your printer has not connected to your new network. I can certainly understand why that would be quite an unwelcome surprise, especially after you’d had a difficult time with setup. With that in mind, I’ll offer a resource and some information I hope will help.
I can’t tell from your review why your printer will not connect to your new network, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Too slow to print
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A good product at that price. Make copies really quick but too slow to print documents
No, I would not recommend this to a friendGreat Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great replacement printer. I like that the paper is placed on the back of the printer so that you can see when it’s running low.
I would recommend this to a friend