Customer Ratings & Reviews

Hi there.

I’m sorry to hear your printer has behaved so erratically on your wireless network. I can wholly understand why the unreliable performance you describe would quickly become frustrating, so I’ll offer some resources and information I hope will help.

First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity and printer-offline issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has not connected wirelessly like it should after setup. I can understand why that would be a frustrating start to owning a new device. I want to help you get the printer connected and working properly, so I’ll offer some resources and information I hope will reach that end.

First, if you’ve not done so already, I recommend that you follow a setup and connectivity tutorial specific to your printer you can find on our support site. On the same page, you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/2100187854

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance with connectivity or anything else, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. I can imagine what a disappointment that is. With that in mind, I’ll provide some resources and information that I hope will help.

First, I recommend – if you haven’t done so already – that you visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity and printer-offline issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If you still can’t get the printer to stay connected, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Tony
HP Care
hp.com/support

Hi, Salim.

I’m sorry that you’ve encountered difficulty with the HP Smart App. Your review is brief, but I can clearly see why problematic software would be a frustrating component to owning a new printer. I want to help you remedy this issue, so I’ll provide some resources aimed at making that happen.

First, I recommend that you follow a guide on our support site to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. It covers operating systems including Windows, Mac OS, Android and iOS. Find that guide here:
- support.hp.com/us-en/document/ish_1716406-1413451-16

If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Bibi.

I’m sorry your printer has performed poorly for you. Your review is brief, but it’s easy to understand why frequently needing to reset the device when you need it would quickly become exasperating. I want to help you improve the device’s performance. I hope the resources listed below serve that end.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity, which I suspect might play a role here. Otherwise, on the same page, you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

For additional help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187854

If difficulty persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has gone offline so frequently. It’s easy to see why needing to unplug and reset the printer so often would become exasperating very quickly. I would love for you to get the device working more reliably, so I’ll provide some resources aimed at helping you meet that goal.

I suggest that you first visit a page on our support site that has diagnostic tools for various tasks and issues, including printer-offline difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics

If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Lolita.

I’m sorry that you’ve run into problems with your Instant Ink account. I can’t tell from your review what specific roadblocks you’ve hit, but I’ll nonetheless provide some resources aimed at helping you resolve whatever issue is at hand.

First, I recommend that you contact our Instant Ink program at +1-855-785-2777 so we can help you assess and resolve the situation.

If the trouble is technical in nature and involves the printer itself, I suggest you contact us directly so we can help you find the quickest path to a resolution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hello there,

I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.

Due to the vague nature of the issue, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:

- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)

On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty

In case of further queries, please do not hesitate to contact us at: hp.com/contactHP

Kacper
HP Care
hp.com/support

Hi there.

I’m sorry to learn that you’ve had a frustrating experience with your printer. Your review is brief, and I can’t tell what specific roadblocks you’ve hit or what features leave you wanting more. Nonetheless, I’ll provide some resources I hope will help you remedy whatever issue you face and get the most from the device.

First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

For more help with difficulties, or to learn more about your printer and all its features, you can access a setup tutorial – if you still need it – as well as troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187854

If you need further assistance with anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on workplace attendance associated with the COVID-19 pandemic in some areas, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Zainah.

I’m sorry you’ve had a bad experience with your printer. I can’t tell from your brief review what specific problems you’ve encountered, but I’ll nonetheless suggest some resources I hope will help you remedy whatever issues you face.

First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity, print quality and cartridge installation. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

For additional help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187854

If any problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support