Customer Ratings & Reviews
- Model:
- DeskJet 4155e
- SKU:
- 6454283
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
What a joke of a program
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The instant ink portion of this product is a complete failure
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Lolita.
I’m sorry that you’ve run into problems with your Instant Ink account. I can’t tell from your review what specific roadblocks you’ve hit, but I’ll nonetheless provide some resources aimed at helping you resolve whatever issue is at hand.
First, I recommend that you contact our Instant Ink program at +1-855-785-2777 so we can help you assess and resolve the situation.
If the trouble is technical in nature and involves the printer itself, I suggest you contact us directly so we can help you find the quickest path to a resolution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Got a dud
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned because the scanner would not work and the print quality was sub-par.
No, I would not recommend this to a friendGreat Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great replacement printer. I like that the paper is placed on the back of the printer so that you can see when it’s running low.
I would recommend this to a friendHorrible!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid the frustrations and pay a little more for something else
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that you’ve had a frustrating experience with your printer. Your review is brief, and I can’t tell what specific roadblocks you’ve hit or what features leave you wanting more. Nonetheless, I’ll provide some resources I hope will help you remedy whatever issue you face and get the most from the device.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, or to learn more about your printer and all its features, you can access a setup tutorial – if you still need it – as well as troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187854
If you need further assistance with anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on workplace attendance associated with the COVID-19 pandemic in some areas, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its hard and constantly restarting it for it work!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Bibi.
I’m sorry your printer has performed poorly for you. Your review is brief, but it’s easy to understand why frequently needing to reset the device when you need it would quickly become exasperating. I want to help you improve the device’s performance. I hope the resources listed below serve that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity, which I suspect might play a role here. Otherwise, on the same page, you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
For additional help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187854
If difficulty persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
My fax scanner printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it it's very convenient I don't have to go to the library or currency any more. I want to know hot to order my free ink
No, I would not recommend this to a friendOkay at best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent product for the price. If you have heavy printing to do.. I would not recommend it
No, I would not recommend this to a friendAn operating nightmare!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With very confusing operating directions, sometimes I can get the printer to work and often I can’t! It’s extremely frustrating to work with this printer! I need to scan several documents, but with the poor printer instructions I’ve been unable to scan the documents.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Peter.
I’m sorry to hear that the printer has been difficult to use, and that you’ve not found adequate documentation to guide you through the setup and first stages of use. I apologize for any resulting inconvenience or frustration. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
To learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
You can also visit a page on our support site that has diagnostic tools for various issues and tasks, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Easy set up
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my mom so she could print her knitting patterns and pictures of her creations. Easy to install and use.
I would recommend this to a friendPrinter
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer was very cost effective and works great. Definitely worth the price!
I would recommend this to a friendNew HP Wireless Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Really like product protection that you buy from Best Buy, makes me feel even more reassured with my purchase.
I would recommend this to a friendSatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this as a gift as it was the only one available with similar options to what I needed but I heard no complaints thus far.
I would recommend this to a friendDon't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It deserves no starts . ........ save your money
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Zainah.
I’m sorry you’ve had a bad experience with your printer. I can’t tell from your brief review what specific problems you’ve encountered, but I’ll nonetheless suggest some resources I hope will help you remedy whatever issues you face.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity, print quality and cartridge installation. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For additional help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187854
If any problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Paper Stuck
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially the printer worked great, but later I had Issues where Paper was struck inside.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Poor Connection Experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I guess you get what you pay for. I had to return this item as it was very finicky connecting to WiFi and printing. Sometimes it would work and others it wouldn't. Then, it would randomly start printing. Worked better with my phone than Mac. Going for a better printer.
No, I would not recommend this to a friend Nice printers
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this little printer. Great for at home. Can print from phones and laptops.
I would recommend this to a friendPrinter is slow
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good price but this printer is SO SLOW. I should’ve gotten a faster printer
No, I would not recommend this to a friendVery convenient!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It comes in handy for everything it prints on demand the only thing I don’t like is it uses ink way too quick but then again I use it a lot
I would recommend this to a friendI wish I can return it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer look nice but it prints to slow for me.The ink runs out to fast .
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Aliyah.
I’m sorry to hear that your printer has rendered prints so slowly and run out of ink before you’d anticipated. The disappointment you express is certainly understandable, considering this poor start to owning a device. I want to help you remedy the situation, so I’ll offer a resource and some clarifying information I hope will attain that goal.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
As for the ink supply, I can’t say for certain what happened in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less yet than ones in our Instant Ink program. XL cartridges for your printer have an estimated page yield of 200 to 240 pages. Another possibility is the printer is not reading the cartridges correctly and is giving an inaccurate reading.
Regardless, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Not recommended
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, I cannot recommend this printer. I wanted to love it. But it didn't love me back. It had alot of technical issues that caused me to have to return it. I also spent an extra $50 just to have some techs try and fix it, which worked for a few weeks. I will say one good thing about it -- it's cute...
No, I would not recommend this to a friend