Customer Ratings & Reviews
- Model:
- DeskJet 4155e
- SKU:
- 6454283
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
Got a dud
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned because the scanner would not work and the print quality was sub-par.
No, I would not recommend this to a friendToo slow to print
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A good product at that price. Make copies really quick but too slow to print documents
No, I would not recommend this to a friend- Cons mentioned:Connectivity
ITS A LEMON!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Experienced extreme difficulty trying to set up via WiFi. Lacked written instructions, lacked USB cord to perform initial hard wire set up. My grandson 18; my daughter 30 and my son 51 (following a YOU TUBE VIDEO) each tried to set up, ALL WITHOUT SUCCESS. I GAVE UP!!
No, I would not recommend this to a friend - Cons mentioned:Setup
difficult setting up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not an easy setup!! after some struggle, was able to complete it. Now changed my network and resetup doesn't happen at all! Its a piece of junk lying now at home. You can rely on hp for help, they just have a useless online chatbot which continues to give the same steps!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Kris.
I’m sorry to hear that your printer has not connected to your new network. I can certainly understand why that would be quite an unwelcome surprise, especially after you’d had a difficult time with setup. With that in mind, I’ll offer a resource and some information I hope will help.
I can’t tell from your review why your printer will not connect to your new network, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Great Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great replacement printer. I like that the paper is placed on the back of the printer so that you can see when it’s running low.
I would recommend this to a friendExcellent Printer and highly Recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Folks - on line instructions could be better, but most importantly your printer must be connected to your home's WIFI before anything happens.
I would recommend this to a friendMy fax scanner printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it it's very convenient I don't have to go to the library or currency any more. I want to know hot to order my free ink
No, I would not recommend this to a friendEasy set up
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my mom so she could print her knitting patterns and pictures of her creations. Easy to install and use.
I would recommend this to a friendjunk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is junk, do not buy! nothing but a headache!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you’ve had a bad experience with your printer. The frustration you express in your brief review is clear, but I can’t tell what specific problems you’ve encountered. Nonetheless, I’ll suggest some resources I hope will help you address whatever issues you face.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity, print quality and cartridge installation. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187854
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link:
- support.hp.com
Keith
HP Care
hp.com/support
Great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer value for money very useful for small school purpose for kids
I would recommend this to a friendDesk printer
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my printer! Excellent printing features, ease of getting ink for printer
I would recommend this to a friendOkay at best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent product for the price. If you have heavy printing to do.. I would not recommend it
No, I would not recommend this to a friendNew HP Wireless Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Really like product protection that you buy from Best Buy, makes me feel even more reassured with my purchase.
I would recommend this to a friendAn operating nightmare!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With very confusing operating directions, sometimes I can get the printer to work and often I can’t! It’s extremely frustrating to work with this printer! I need to scan several documents, but with the poor printer instructions I’ve been unable to scan the documents.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Peter.
I’m sorry to hear that the printer has been difficult to use, and that you’ve not found adequate documentation to guide you through the setup and first stages of use. I apologize for any resulting inconvenience or frustration. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
To learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
You can also visit a page on our support site that has diagnostic tools for various issues and tasks, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Printer is slow
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good price but this printer is SO SLOW. I should’ve gotten a faster printer
No, I would not recommend this to a friendI wish I can return it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer look nice but it prints to slow for me.The ink runs out to fast .
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Aliyah.
I’m sorry to hear that your printer has rendered prints so slowly and run out of ink before you’d anticipated. The disappointment you express is certainly understandable, considering this poor start to owning a device. I want to help you remedy the situation, so I’ll offer a resource and some clarifying information I hope will attain that goal.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
As for the ink supply, I can’t say for certain what happened in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less yet than ones in our Instant Ink program. XL cartridges for your printer have an estimated page yield of 200 to 240 pages. Another possibility is the printer is not reading the cartridges correctly and is giving an inaccurate reading.
Regardless, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this as a gift as it was the only one available with similar options to what I needed but I heard no complaints thus far.
I would recommend this to a friendNot recommended
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, I cannot recommend this printer. I wanted to love it. But it didn't love me back. It had alot of technical issues that caused me to have to return it. I also spent an extra $50 just to have some techs try and fix it, which worked for a few weeks. I will say one good thing about it -- it's cute...
No, I would not recommend this to a friend- Pros mentioned:Price, Print qualityCons mentioned:Connectivity
Nothing really bad just a lot of little things
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an OK multifunction printer. Nothing really bad but just a bunch of little things. First the pros - price there’s a lot of features for the $. Next setup was easy and straightforward. I already had the HP app on my mobile device and it picked it up right away. And very easy from there. Next print quality is really good and color seem to be accurate, not a great photo print but would do in a bind if needed. Next the sheet feed scanner works like a champ. Now the bad, the printer didn’t seem as solid as I would have expected, maybe I expected more because it’s HP than I should at this price proline but it seem a bit delicate however nothing broke during my review. Next it’s loud much more so than other I have had. Next is the ink and cost, please I have not signed up for HP+, I just used the ink that came with it and it does seem to go as far as HP states. Based on that I would anticipate the ongoing cost to be a bit higher than than others in this price range. Next I had a few connections losses during the review period. Nothing major that required a reinstall just a print reboot. All in all nothing major wrong just a few annoying things and the thought that there are better printers in this price range. That being said if I was in the market and it was on sale I would still recommend it for the price and features.
I would recommend this to a friend Paper Stuck
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially the printer worked great, but later I had Issues where Paper was struck inside.
No, I would not recommend this to a friend