Customer Ratings & Reviews

Hi there.

I’m sorry to hear that you’ve had such an unreliable experience with your printer. The disappointment you express is totally understandable, considering the device frequently loses its connection and is never ready to print when you need it. We aim for our customers to have much better experiences than what you’ve endured, so I’ll provide some resources I hope will help you improve performance.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Jesse.

I’m sorry to hear that your printer stopped working after you’d had it only two weeks, and that you got unsettling information from an HP representative. I can certainly understand why that would be an exasperating combination, so I’ll offer some resources and information I hope will help.

First, the DeskJet Plus 4155 was released only this year, and HP fully intends to continue supporting it. I’m not sure why you were given the information you describe in your review, but I apologize for that regardless.

In the meantime, I hope you’ll contact us again, this time directly at +1 800-474-6836, so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to learn that you’ve encountered difficulty with your printer. I can’t tell from your review whether you found the setup process unnecessarily difficult or the printer is wholly inoperative. Either way, the disappointment you express is totally understandable. I’ll provide some resources I hope will either help you get the device working or resolve the situation another way.

If you still need to complete setup and installation, you can access a setup tutorial specific to your printer on our support site. Otherwise, on the same page you can find user manuals, how-to documents, software updates and troubleshooting guides. Find those materials here:
- support.hp.com/us-en/product/model/2100187854

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance – or if the printer just doesn’t work – I suggest you contact us directly so we can help you assess the situation and determine the best course of action. HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi, Luiza.

I’m sorry to hear that your printer stopped working. I can easily understand why this would come as quite a jarring surprise, especially after you’d had it only a month, so I’ll offer a resource and some information I hope will help.

From your review, I can’t tell what issue your printer faces or why it won’t work, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has rendered prints slowly and has performed poorly in terms of print quality. The disappointment you express is totally understandable, considering you’ve not used the printer much since you got it. With that in mind, I’ll suggest some resources I hope will help you get the printer working to your satisfaction.

First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898

Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168

Regarding the print quality, if the issue is smudging, the paper you’re using might be an issue, so I suggest you look over this guide to choosing the best paper for inkjet printing:
- support.hp.com/us-en/document/c00042468

If any problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to learn that your printer is producing prints of poor quality. Your review is brief, but it’s easy to understand why seeing letters that are not printed correctly would be an unnerving surprise for a new printer. I want to help you remedy this problem, so I’ll provide some appropriate resources and information.

First, I recommend following the steps listed in this guide to improving print quality, including blurred or fuzzy text, faded or streaked prints, and color or black ink not printing properly – or at all:
- support.hp.com/us-en/document/c06557991

If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. I can understand why the inconvenience regarding connectivity as well as Instant Ink would be aggravating, so I’ll offer some resources and information I hope will help.

First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has rendered prints so slowly while failing to maintain a reliable wireless connection. The disappointment you express is totally understandable, considering what you’ve endured. I would love to help you resolve this issue, so I’ll suggest some resources that might be of use.

First, I recommend that you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

You might also find it useful to follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898

If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that you’ve found your printer difficult to use and that you’re not satisfied with at least one of its features. I can’t tell from your review specifically what issues you’ve encountered, but I want to help you learn more about the device and get it working to your satisfaction, so I’ll direct you to some resources aimed at making that happen.

To learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/2100187854

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality, operating system compatibility and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support