Customer Ratings & Reviews
- Model:
- DeskJet 4155e
- SKU:
- 6454283
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Awful printer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the worst printer I have ever owned. It loses the wifi connection, has a horrible user interface, and the instant ink subscription makes it so that the printer will not print because it fails to connect.
No, I would not recommend this to a friend Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was just what I needed for my remote office! I can always count on Best Buy to have the products that I need!
I would recommend this to a friendHP Good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a HP printer. Nothing spectacular but most importantly it work similar to my old printer which lasted almost 10 years.
I would recommend this to a friendToo Slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works ok but it prints extremely slow and runs out of ink fast.
No, I would not recommend this to a friendYou had one job...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for here. Straight out of the box, super difficult to set up. My wife was even on the phone for a while trying to get help until she could finally get it working on her computer. Reminds me of buying printers back in the 90s and trying to get them set up. Then once you get it connected, well, then it doesn't really work. Often sits in this state with a flashing power light, and no pushing of any button will do anything. You have to unplug it and replug it in and then it might work. Finally, the ink -- and this is where they really get you. We got this a month ago and have gone through 2 black cartridges already and printed a grand total of like 80 pages, at least 65 of them just black. In short, as a printer you have one job... the HP D4155 pretty much fails on that on all fronts.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer was difficult to set up, has performed unreliably and used more ink than you anticipated. The aggravation and dismissal you express are certainly understandable. I want to help you get your printer working to your satisfaction, so I’ll offer some resources and information I hope will help you reach that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline and connectivity difficulty, which I believe might be behind the need for frequent unplugging and resetting. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
Regarding ink use, I can’t tell from your review whether you’ve used regular or XL cartridges, but unless you were printing mostly high-density prints, it does seem like you should have been able to print a lot more.
Here are some things you can consider:
- If it appears that a cartridge was low on ink to begin with, or that the poor page yield was caused by a defective cartridge, you can always contact the seller who sent you the cartridge about that.
- Contact us if the supplies are defective genuine cartridges that are not replaced by the vendor (and they are still within the “warranty ends” date on the cartridges). Reach out to us via this link: support.hp.com/us-en/contact-hp
Here are some facts on ink use that might help you get more prints without too much extra effort:
- A high-density print (such as an image or graph) uses ink more quickly than a text-only document, particularly if the paper is highly absorbent and the environment is dry.
- Using the draft and black only settings on your printer can help save on ink, particularly the colors.
- Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer to 'park' so that the nozzles that spray the ink onto the paper are protected from excess drying.
If any problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Not the easiest to set up
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IT SAID EASY SETUP. IT TOOK 3 SEPARATE TIMES TO SET UP. OTHERWISE A FINE PRINTER
I would recommend this to a friendGeek squad not worth the cost and frustration
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it doesn't work. Not happy at all !!!!!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer does not work, and that you’ve not gotten the support you need. Your review is brief, but your dilemma and frustration are easy to understand. I want to help you resolve this situation, so I’ll provide a resource and some information aimed at making that happen.
I can’t tell from your review what issue your printer faces or why it has not worked. I recommend that you contact us directly so we can help you determine what’s going on and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Definitely not easy if no wifi
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you dont have wifi, dont buy this. Its a pain in the butt to get it connected via USB, if your not tech savy i wouldnt recommend. I had to search the to find "how to" videos to even set it up. There's almost no directions that come with it just an ink ready paper and a quarter sheet of paper with app directions.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer was so difficult to set up, and that you could not find the support materials you needed quickly enough. I can understand why that would be quite a frustrating experience, so I’ll offer you some resources that I hope will help.
To learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
If you have any questions or concerns, I hope you’ll contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes does not print in time hdkeuebeje hdjudue jdudhjej hyphen
I would recommend this to a friendPersonal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it is a good product and I will recommend to everyone
I would recommend this to a friendLost my paitents with it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps disconecting from wifi, have a hard time printing
I would recommend this to a friendJust what i was looking for in a home printer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what i need it to do so far. A lil difficult to hook up to my wireless network but the performance is great.
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only down fall to this particular printer is that it doesn’t qualify for the automatic printer delivery.
I would recommend this to a friendWorks Fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! I can print anything from anywhere with this wireless printer and documents come out just fine.
I would recommend this to a friendWorks well for our office.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We use this at our business. No technical issues. Ink refills are a little pricey.
I would recommend this to a friendHP 4155
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice quality printing and copying, but the print function is slow!!
No, I would not recommend this to a friendhp 4155 printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a decent printer but had difficulty setting up wireless printing.
I would recommend this to a friendGreat low cost printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I needed while working from home. Does the job at a great price. HP always does well for my family
I would recommend this to a friendPrinter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product, but no fax. Looks nice and it is very deceiving.
No, I would not recommend this to a friendPrinting issues
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficulty in changing paper size from 5X7 to 8X10. Had to speak with several associates to fixed the issues. And still, it prints 5X7. Can't return it because returned dates expire. Normally, when I have purchased a printer it automatically prints in letter size. Very disappointed.
No, I would not recommend this to a friend