Customer Ratings & Reviews
- Model:
- DeskJet 4155e
- SKU:
- 6454283
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
Slower than molasses in January
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Prints ridiculously slow - even in B&W. As I've experienced with previous HP printers I've owned, every time Microsoft does an update for Windows 10, the drivers need to be reloaded - and depending on the "mood" of HP it can take up to 2 hours. I would not recommend or buy again.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that the printer is yielding prints so slowly. This is not at all the experience that we intend to provide to our customers, so I can imagine how disappointing this must be. We want to make sure that your printer is reliable for any urgent printing needs, so I would love to help fix this for you.
Regarding the slow printing, often just updating the firmware can help. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
I suggest you look at these documents that cover improving print speed:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
If the problem persists, I recommend that you reach out to us so we can work through any necessary troubleshooting with you. On our site you can get help from a virtual agent, get troubleshooting documents specific to your printer or search our extensive knowledge library. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
BUYER BEWARE - DO NOT PURCHASE
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst HP product that I've ever purchased. It will not stay connected to my network and printing anything requires an hour of troubleshooting to get it to work. I do not recommend this printer at all.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that your printer has failed to maintain a reliable wireless connection. I can clearly understand why this plus the lengthy troubleshooting sessions you describe would quickly become frustrating, so I’ll point you toward some resources I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I recommend that you reach out to us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Do not recommend
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the most frustrating printer I have ever owned. Doesnt connect about 50% of the time and I always need to unplug and plug it back in for it to connect. The buttons are very slow to react as well.
No, I would not recommend this to a friend average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doesn't auto print dual side other features are good
No, I would not recommend this to a friendPrinter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not used to slow printing. I guess it is what it is.
No, I would not recommend this to a friendSave yourself the headache
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had this for a year and haf nothing but problems. Print quality was frustrating but then I got hp support to get it working. Passed the return period and then started having constant connection problems. Anytime I want to print I have to run diagnostics through the HP app. Then when I did get it to print half the words would be missing and lined. I cleaned the print heads many times and eventually got it to sort of work in a barely legible fashion. Now one of the feeder rollers isn't grabbing paper so it wont print at all.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Lassira.
I’m sorry that your printer has caused you so much inconvenience. It’s clear why issues with print quality, connectivity, missing text and now the document feeder would be exasperating. I want to help you resolve this situation if you can, so I’ll provide some clarifying information and resources aimed at reaching that end.
You say that you’ve had the device for a year and a half. All HP printers come with a one-year warranty from their purchase date, but if you opted for an HP+ account when you set up the printer, that warranty extends to two years. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
If the printer is still covered, I recommend that you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Copies don’t come out to to clear a little bit blu
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Copies don’t come out to to clear a little bit blurry
No, I would not recommend this to a friendprinter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this printer is really great for home use. it does all the thi9ngs home use would need.
I would recommend this to a friendGood quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are still using his one. It has been two years since we bought it.
I would recommend this to a friendWell worth the mony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent printer. Everything I needed . Arrived promptly. Very pleasant experience.
I would recommend this to a friendDifficult Connecting to WiFi, Now a paperweight
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After the long set up process I was able to print one document after a five minute wait. A few days later I returned to print another document and I couldn't get a wifi connection so I had to reinstall it on my Windows 10 computer and still nothing. Just error messages. I'll probably go buy an ethernet cable to see if that solves the problem, otherwise I will have to return it. Whatever happened to the printers where you hit the print button and it printed a document. Very disappointed so far,
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer lost its wireless connection and you’ve been unable to re-establish it. I can understand why that would be a frustrating start to owning a printer, so I’ll offer some resources and information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Ms
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I get great use of my printer and the ink comes early enough I don’t have to worry about it
I would recommend this to a friendGreat printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding works great for me no problems have to get another one soon
I would recommend this to a friendDecent printer for the Price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes it jams and you have to force eject the paper
I would recommend this to a friend- Cons mentioned:Connectivity
ncomplicated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is not working properly and it will not pare with the computer trying to return it the situation making it hard for me to do so I have to returned it.
No, I would not recommend this to a friend Ok...
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this printer. Good usage and features dor the price..i hate the instant ink deal
I would recommend this to a friend- Cons mentioned:Connectivity
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy at all! Was told we could hook a land line to it and you can't! Not easy to connect to WiFi especially if your WiFi is password protected! Spend hours trying to figure it out and got nowhere!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that your printer has been difficult to connect. Your review is relatively brief, but your frustration is clear – and totally understandable – so I’ll offer a resource that I hope will help.
I can’t tell from your review why your printer has not connected like it should, so I suggest that you reach out to us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Printer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent printer and love the fact that it is wifi and smart phone compatible.
I would recommend this to a friendHp 4155 printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product , availability from time the order was placed til ready was super fast !
I would recommend this to a friendAesthetically Pleasing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent looking printer. Haven’t used it yet, but I keep being pestered to leave a review.
I would recommend this to a friend