Customer Ratings & Reviews
- Model:
- DeskJet 4155e
- SKU:
- 6454283
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
4155 Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I thought it would be. A cheap little printer. Have to download an app to set it up to print. HP out of stock for the XL ink.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Vick.
I’m sorry to hear that you've not had the experience you expected with the printer, and I'm sorry for any resulting inconvenience. I also apologize for the out-of-stock ink cartridges. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
Regarding the ink cartridges, for reasons related to the COVID-19 pandemic, we are seeing an effect on some product availability. We are actively working with our supply chain team to minimize these delays. Please check back soon.
Regarding the printer itself, I recommend you visit a page on our support site that has diagnostic tools for various issues and tasks, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help solving problems or to learn more about your printer and all its features, you can access a setup tutorial, troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
If you need further assistance, suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Unsatisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not an easy setup out of the box. No clear instructions with the printer for connecting to home wifi. Every time I change computers to send to the printer, I lose the connection from the printer to the first computer and have to set up all over again. Very inconvenient. Does not print to the bottom of the page but leaves about an inch of content unprinted.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer was difficult to set up, has connectivity issues and is not printing correctly. I can imagine the disappointment and frustration that would result, so I’ll offer some resources I hope will help.
I can’t tell from your review what’s causing these problems or whether they’re related, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Worst Printer I saw in my life time
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the worst printer saw in my life time. The device is not known what to do when given the print command. No information why the printing is not happening. the paper is going inside and coming out. printing occasionally. Sometimes after giving the print command, the job in queue and nothing is happening.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Bala.
I’m sorry to hear that your printer is performing so poorly. It’s easy to understand why the unreliable printing you describe would be tremendously frustrating, so I’ll offer some resources and information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including print jobs that get stuck in queue. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Used once
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this printer. Was able to use once and now it won't feed correctly. It's useless now. Im going to have to either continue to troubleshoot or return. Such a pain in the a**.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer stopped working properly after only one use. I can imagine the inconvenience the issue with the paper feeder is causing. This is definitely not the experience we want customers to have, so I’d love to help you fix this.
First, I recommend you follow the steps in this guide to document feeders that fail to pick up paper or push through too many pages:
- support.hp.com/us-en/document/c01728503
You might also find useful information in this troubleshooting guide for printers that display an out-of-paper error and do not pick up paper:
- support.hp.com/us-en/document/c00786157
If the problem continues, I suggest you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Tony
HP Care
hp.com/support
I give up
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer/scanner has made my night one of constant yelling and frustration. This item is the furthest thing from "plug-and-play". The amount of hoops you have to go through is infuriating just to get it to work. I scan documents quite a bit for my work. The on-board HP Smart scanning feature is HORRID. I lost hours worth of scanning from a misclick. For some reason, the scanner is undetectable outside the HP Smart app. I'm returning this, no question about it. I recommend you save up for a better printer, preferably outside the HP brand.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer was so difficult to set up, and that the scan function caused you such inconvenience. The experience you describe sounds maddening, so, if you’ve not yet returned the printer, I’ll offer some resources and information that I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including setup and connectivity issues. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the difficulty persists, I hope you’ll contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't deserve a star at all. This printer doesn't link to the app, which just keeps trying to do something. It's all app driven so you can't press a scan button on the actual machine. Waste of money. It printed the first couple of days and then gave out. Spend a few more dollars and get a printer that actually works. I missed the 15 day return window because this lasted just long enough to make it past that.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that your printer has performed so poorly on several fronts. It’s easy to understand why issues with setup followed by the printer not printing would be a tremendously frustrating start to owning a new printer, so I’ll point you toward a resource and some information I hope will help.
From your review, I can’t tell why your printer stopped working, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.disappointed there was no instructions for setup in box. Had to go on internet for instructions
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer was difficult to set up because you lacked adequate instructions. I can easily see why that would be a frustrating start to owning a new printer, so I’ll offer some resources I hope will help.
First, to learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
You can also visit a page on our support site that has diagnostic tools for various issues and tasks, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support
Keith
HP Care
hp.com/support
Nightmare
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The "progress" of moving to set up via an ap is a complete nightmare. After 2 plus hours, I could not get this printer to "find" my home network. The box comes with ZERO directions and information. I've had numerous HP printers in the past with good success, but as long as there is no direct way to connect to wifi and home networks, never again. Do not buy this printer unless you get a new cell phone every year.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer would not complete the process of setup and connection. I can understand why that would be a frustrating start to owning a printer, so I’ll offer some resources and information I hope will help.
First, you can access a setup tutorial as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup or anything else, I hope you’ll reach out to us so we can work through any necessary troubleshooting with you. On our site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
The hp printers are kind of difficult to do
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m having problems in connecting the printer to my phone, I have done everything that I need to do but yet it’s not printing nothing
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not connected to your mobile phone like it should. I can understand why following all instructions but still being unable to connect would be quite frustrating. With that in mind, I’ll offer a few suggestions I hope will help remedy the situation.
First, I recommend following any steps you haven't already taken in the FAQ troubleshooting portion of the applicable document:
- iPhone: support.hp.com/us-en/document/c02623193
- Android: support.hp.com/us-en/document/c04024231
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Setup
Horrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible printer. You have to download an app to set it up. Paper jam problems.annoying to setup.Don't waste your time and money.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Tasha.
I'm sorry to hear that your printer was difficult to set up and has experienced paper jams. It’s easy to understand why that would be a tremendously frustrating start to owning a new printer, so I’ll point you toward some resources I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
You might also gain useful information by going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06556765
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Not a good printer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first this printer was great worked very well no complaints, but not even three months of having it completely stopped working. Never again will I use this product.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
Thanks for the review and the feedback. While I’m glad to hear that your printer worked well after you got it, I’m sorry to hear that it has stopped working after less than three months. It’s easy to see why that would be quite a jarring surprise, so I’ll offer a resource and some information I hope will help.
I can’t tell from your review why your printer stopped working, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Difficult!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer was very difficult to set up, I kept trying to connect it to the internet, but it kept disconnecting for some reason.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Yessica.
I am sorry to hear you are having connectivity issues with your printer. I can assure you that we certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how upsetting a situation as yours can be. I would really love to provide some help on how to proceed in this situation.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including setup and wireless connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
You can also access a setup tutorial as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
If this problem continues, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Agata
HP Care
hp.com/support
- Cons mentioned:Connectivity
Horiable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer sucks! I have to unplug it in order for it to connect and the scanner doesn't work. I really want to exchange it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection, and that the scanner function has not worked. I can understand why that would be a frustrating combination, so I’ll suggest some things that I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including connectivity and printer-offline issues. You can find help for the scanner on the same page; there you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I hope that you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Buyer Beware!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is a piece of junk! I've used the printer three times. Each time I've had to contact technical support for assistance in getting it to work, wasting hours of my life attempting to connect and chat with someone online. Don't even try calling. Save yourself the trouble and hassles and buy something else. This is not the printer for you!! And to be clear, I'm very technically savvy, This is just a crappy product. I'm so upset that I discovered this outside of the window for return.
No, I would not recommend this to a friendok
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to buy myself a printer but for some reason it wasn't working properly and wasn't sure if it was because why i had a mac book air
No, I would not recommend this to a friendDoesn't work consistently
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thoroughly disappointed with this product. Wireless connectivity is inconsistent. I get at least 5000 of my daily steps by walking in to turn it off and turn it back on- which kind of defeats the whole purpose of a wireless printer. Most recently it perpetually shows "out of paper" even though it is clearly not. The Virtual Assistant offered by HP is awful. I've had HP products before that worked flawlessly, so I am surprised and frustrated with this one.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so poorly in terms of reliable connectivity and that it has shown an unexplained out-of-paper error. I can certainly understand why that would be an aggravating combination. We want our customers to have a more reliable experience than what you’ve endured, so I’ll suggest some resources and information I hope will help you remedy the situation.
First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
You might also find useful information in this troubleshooting guide for printers that display an out-of-paper error and do not pick up paper:
- support.hp.com/us-en/document/c00786157
If any problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Hard to see, hard to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer continually needs to be reset to print. Only HP virtual help available. Frustrating and cumbersome--and I haven't even tried the scan or copy features yet!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear your printer is not working like it should. I can understand why needing to frequently reset the printer for it to work – coupled with ineffectual virtual support – would be quite frustrating, so I’ll offer some resources that I hope will help.
First, for help with the copy and scan functions, you can find video tutorials, user manuals, how-to documents, software updates and troubleshooting guides for your printer here:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
I can’t tell from your review why your printer needs repeated resetting, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Horrible and not user friendly!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer doesn’t print on command, you have to find it in your settings and click on print again after asking the computer to print. You have to unplug it and plug it back in for it to come off the sleep setting. It’s supposed to be able to print from your phone BUT only if you are printing the document FROM your phone. It is the least user friendly printer/device that we have ever owned!!!! If we could take it back, we would be running to do so!!! DO NOT BUY THIS PRODUCT!!!!!!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so poorly. It’s easy to see why unreliable printing, frequent resets and mobile printing issues would be an absolutely exasperating combination. With that in mind, I’ll offer some resources and information I hope will help.
First, I suggest you visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity. There you can also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, and for help with mobile printing, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Randomly stopped working when wifi changed even though we changed wifi over.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, John.
I'm sorry to hear that your printer stopped working after a change in your Wi-Fi network. I can understand why that would be puzzling as well as frustrating. We want to make sure that your printer is reliable for any urgent printing needs, so I’ll point you toward some resources I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including printer-offline and connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Terrible quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a printer I would recommend. It is cheaply made which reflects in its price. The tech support is the worst I have ever encountered. If your purpose is a printer that does an occasional print job.....then maybe you would not mind it. This printer would not even print my bank statement, which I think is a basic function of a printer. After a couple weeks of dealing with this inferior piece of equipment, I ordered another printer, which was not an HP.
No, I would not recommend this to a friend