Customer Ratings & Reviews
- Model:
- DeskJet 4155e
- SKU:
- 6454283
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.could not get it to connect to my computer. unable to use.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Linda.
I’m sorry to learn that your printer has not connected to your computer like it should. Your review is brief, but your dilemma is easy to understand. I want to help you get the device hooked up and working properly. I hope the resources I’ve listed below reach that end.
First, if you’ve not done so already, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on setup and connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100187854
If the device still won’t connect, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Not the best HP printer we have had
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too difficult to load paper. Scuff marks on printed documents and photos. Printing time for simple documents too long.
No, I would not recommend this to a friendDO NOT RECOMMEND
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is impossible to set-up. It is very stressful and difficult to set up wifi connection. Online help forums told me to call my router company to figure out how to connect the printer to wifi. I have wasted many hours and have never experienced such difficulty connecting something to wifi. The set-up instructions take you in circles and the HP setup app does not help.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Jill.
I’m sorry to hear that your printer was so difficult to set up and failed to complete the process. Your description of attempting wireless connection sounds confusing and confounding indeed, so I’ll offer some resources and information I hope will help you remedy the situation.
I can’t tell from your review what our online support system did or failed to do, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Doesn't work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has worked once. Connected in wifi and on but printer is unavailable all the time. Nothing I've tried works.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has stopped working after only one print. Your review is brief, but your frustration is clear – and totally understandable – so I’ll point you toward some resources I hope will help you get the printer working like it should.
First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity and printer-offline difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Immediately broken and no help from HP
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm giving mine to the Good Will. I tried finding a way to get speak to someone in technical support, but it is not easy to find; that is if it is available at all. I understand companies want it's patrons to try FAQs and their automated assistance first, but when you know the issue if printer specific, you are wasting your customer's time. At least make it to where after the FAQs there's an option for live assistance.
No, I would not recommend this to a friendTerrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a difficult installation. It had to be repeated to complete. It finally would print but would not copy. I had other people double check the problems I was having and they could not resolve my issues. I finally got in touch with an HP agent for some tech help online. They are sending me a replacement. They believe there is a hardware issue. I wish you could speak with a person.
No, I would not recommend this to a friendNot waste your money!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spend a lot of time trying to print, and the wireless system is very poor. When I want to print something, it always shows a connection problem.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Kate.
I’m sorry to learn that your printer has failed to maintain a reliable wireless connection. It’s easy to see why the constant need to troubleshoot when you need to print would quicky become exasperating. With that in mind, I’ll offer some resources that I hope will help you get the printer working to your satisfaction.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Unreliable.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor value and unreliable. Machine acts as if it’s printing and does not. Still some house wastes enough ink to auto order and charge me. Poor value.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has performed poorly. Your review is relatively brief, but your disappointment is clear – and totally understandable – so I’ll point you toward a resource and some information I hope will help.
I can’t tell from your review why your printer is not printing even though it displays information to the contrary, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Complicated
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The set up instructions aren’t easy to follow. Also once it was connected to my WiFi I can’t get it to reconnect
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer was so hard to set up and has now become difficult to connect wirelessly. I can easily understand why that would be a frustrating combination, so I’ll offer some resources and information I hope will help.
First, I suggest that you visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. There you can also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
You can also access user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Cheap printer and it shows
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ugh. I don't know why I kept this printer? I hate it! Having to use a stupid app on my phone to get this thing to work. It never wants to work!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Chris.
I’m sorry to hear that your printer was not what you expected, and that it has not performed reliably. I can certainly understand why that would be a frustrating start to owning a printer, so I’ll offer some resources and information I hope will help.
First, you can access a setup tutorial (if you still need it) as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Going to exchange
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very upset with performance of this printer. It is impossible to get it to print consistently without problem. Our last HP always worked as far as internet connection. This one never works. I always have to unplug it and it still won’t work. I’m exchanging it for a different one. I also ordered extra ink. Not very happy. I’m an instructor and I need to use it frequently and right away. I don’t have time to mess with it. I just wanted simple printer.
No, I would not recommend this to a friendDispleased
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Displeased The printer only holds a few pieces of paper in it. Also, we haven't found a way to print envelopes. It is absurd to print out an address, and then cut and place it on an envelope. My old compuater used to do everything quickly. This printer does one piece of paper very slowly. Why did I purchase this? I can't get out that often, but I must return this printer and get one something like my old one. Carol Bradford
No, I would not recommend this to a friendprinter4155
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fails to connect via wifi and after connecting via ethernet cable. the printer cannot differentiate which network to wants to be on.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to maintain a reliable connection. While I can’t tell from your review whether the difficulty exists with wireless or ethernet connections – or both – I’ll offer some resources that I hope will help you get the printer reliably connected and working to your satisfaction.
First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
You can also access troubleshooting guides (including ones on wired connectivity) specific to your printer on our support site. On the same page you’ll find user manuals, how-to documents and software updates. Find that page here:
- support.hp.com/us-en/product/model/29378225
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Poor Deskjet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DeskJet is loud and does not hold enough paper. Manual says 60 sheets but I am lucky to get 20 in. Paper gets jam up a lot when printing.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
HP PRINTER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately the wireless capabilities on this printer didn’t work from day one. Very unreliable
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you encountered difficulty with the wireless functionality of your printer. I can understand why that level of unreliable experience would be tremendously frustrating. I want to help you get your printer connected and working to your satisfaction, so I’ll point you toward some resources I hope will further that end.
First, you can find troubleshooting guides specific to your printer – including one on connectivity – as well as user manuals, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the product. Very light weight, prints very light, and makes a lot or noise when it prints. The black ink prints grey.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has rendered prints of poor quality while making a lot of noise in the process. It’s easy to understand why this would be an exasperating combination. We want our customers to have a more reliable experience than what you’ve endured, so I’ll offer some resources aimed at helping you remedy these issues.
First, I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c06557991
The noise issue you mention concerns me, and I believe it needs further investigation. For input on that – and if the print quality issue persists – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Less than optimal printer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the printer home and realized that it's wi-fi hookup was inferior
No, I would not recommend this to a frienduper frustrating to operate - would not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product did not connect well to the Wifi nor stay connected. I spent majority of the time trying to troubleshoot. It would give error messages that would not make any sense, such as paper jam, but then print a test page. I have previously owned an Epson printer and consider myself very tech savvy. I returned it and got an Epson printer.
No, I would not recommend this to a friendWorst printer I have ever bought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer I have ever bought. Wireless connection with my iPhone proved impossible, was finally able to connect with my wife’s android phone. (No option for wired connection which wouldn’t matter if the wireless connection is straightforward and seamless). Recently changed internet provider so we are back to square one with difficulties hooking up the printer. Very poor print quality. If I could give a zero star to this printer I would
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to connect to your iPhone and has been difficult to reconnect after a change in internet service. It’s easy to understand why that would be a mix of frustration and disappointment, so I’ll offer some resources I hope will help.
First, I recommend that you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
You also might find useful information in this troubleshooting guide to problems printing via iPhone and iOS:
- support.hp.com/us-en/document/c02623193
If you need further assistance -- and for advice on improving print quality -- I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Do not buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure if I just got a lemon or what, but there is so much wrong with this printer! From printing to turning it off, nothing works but to unplug it. It’s a fight every time I need to print something! I have a kid in college and one in high school that both need to print things, I work from home and need to print things, I really thought this would do the job. It is by far the worst printer I have ever had!
No, I would not recommend this to a friend