Customer Ratings & Reviews
- Model:
- DeskJet 4155e
- SKU:
- 6454283
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
Unhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If worked fine when we first got it and maybe two weeks later it won't print, connect to our laptops, or stay connected to the wifi
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has stopped working like it should. The disappointment you express is wholly understandable, considering that the device worked fine for a week but now won’t print or stay connected to your laptops. I would love to help you resolve this issue, so I’ll provide a resource and some information aimed at getting you there.
I can’t tell from your review why your printer has performed this way, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Cons mentioned:Setup
Printer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased new printer and new computer Pay for in home set up tech could not get it to printer to printer
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Fran.
I’m sorry to hear that you’ve encountered difficulty setting up your new printer and getting it to work. It’s easy to see why the printer not printing would be unnerving, especially considering you paid someone to assist you. With that in mind, I’ll offer some resources and information I hope will help.
I can’t tell from your review quite what the situation is or why the printer is not working, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Save your money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer has not connect to my wifi and I can only use my phone to print. I was better off spending my money on a cheaper printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has not connected wirelessly to your computer like it should, and that you can print only from your mobile phone. I can wholly understand why that would be a terrible start to owning a new printer, so I’ll point you toward a resource and some information I hope will help.
I can’t tell from your review what’s causing the issue you describe, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Waste of time!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need to return this printer A.S.A.P.!! It sucks, not a friendly setup, won't connect to my internet, won't turn on after it goes into sleep mode (I have to pull the cord out and plug it back in just to get it to print) won't print from my HP email... JUST WON'T so just DON'T buy it!! It looks like it's a good quality plastic, it was $99.00 so it's cheap, but I don't and won't recommend it even to my worst enemy!
No, I would not recommend this to a friend- Cons mentioned:Connectivity
HP Printer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of time! Bought to HP printers from Best Buy in 30 days neither one worked wirelessly.
No, I would not recommend this to a friend Worst printer I have owned.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst printer I have purchased from HP. I have always stood by HP products but this printer is the worst. I was able to print one document, then it wouldn't connect to internet. I tried the troubleshoot option, it recognized there was an issue but could not fix it. I will be returning this printer to the store.
No, I would not recommend this to a friendnot happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Call my self upgrading to a new printer takes sooo long to print after you have done all the setup and wifi set up not happy at all.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not performed well. Slow printing after a difficult setup process sounds like a mix of frustration and disappointment, so I’ll offer some resources I hope will help.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
You can also visit a page on our support site that has diagnostic tools for various issues; there you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
lousy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought this from best buy. they only gave a 15 day return. i used it for the first time on day 19 and printed apx 30 pages. then it said out of ink. and paper jam. could not locate or see paper jam. called best buy explained situation and they hung up on me. the last 4 pages that it printed had a pink background probably due to low ink. but i was upset that it run out so easy. i trashed it. and bought a brother printer
No, I would not recommend this to a friendRUN FROM 4100 SERIES
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Utter and complete terribleness!! Ive never had an electrical device give me so many problems. Prints when it wants, loses internet connection daily, Instant Ink is a trap, alignment was off after the 5th page printed. Constantly had to "Finish setting up" the printer. Was sent a refurbished piece of the same garbage. Cant use it yet because Instant Ink!
No, I would not recommend this to a friendSalesperson should not push questionable sales
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer was impossible to get working! The directions were incomplete and I brought it back to store and purchased a different one(that was new model and not on sale)that worked fine immediately and the directions were precise and complete. The customer service assistant persuaded me to buy the first printer because it was on sale and it seemed as though they wanted to get rid of its’old model printers.
No, I would not recommend this to a friend- Cons mentioned:Setup
Don't be fooled this is junk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this printer to print once and that's it. Set up is impossible. This is my last HP printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer was difficult to set up and then printed only once before it stopped working. I can understand why that would be incredibly unnerving, so I’ll offer some resources and information I hope will help.
From your review, I can’t tell what issues your printer faces or why it will not work, so I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Unconnected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is probably nothing wrong with the printer BUT I don't know because I cannot get it set Up/connected. It copies nicely and did. Print out some set up info but I was used to set up wizards so I am learning note about MSC et addresses but still haven't gotten a connection I forgot I can get in touch with the Geek squad so I'll try to get their help. Send me another survey next week :)
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not completed the setup process. I can certainly understand why you’d be discouraged and disappointed after trying to set up the printer without success. With that in mind, I’ll point you toward some resources that I hope will help you get the printer installed and working to your satisfaction.
First, I recommend that you access a setup tutorial specific to your printer that you can find on our support site. On the same page you’ll find user manuals, how-to documents, software updates and troubleshooting guides. Visit that page here:
- support.hp.com/us-en/product/model/29378225
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup or anything else, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Very disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer has been a nightmare. I’ve always had HP printers in the past and had pretty good luck with them but this one is extremely temperamental and every time I need to use it I have to go through the whole resetting thing; unplug the printer, the modem, the router, the computer, then it will print a few pages then the lights on the printer start flashing and everything goes haywire again.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m so sorry to hear that you’ve had such difficulty with your printer. I can wholly understand why the need to frequently unplug and reset all your equipment only to have the printer lose connection again would quickly become aggravating. With that in mind, I’ll point you toward some resources I hope will help you get the printer working reliably like it should.
First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity and printer-offline difficulties. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Poor printer rating
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer did be no justice and wouldn’t recommend had problems with connections
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has had difficulty with wireless connection. Your review is brief, but your frustration is clear, so I’ll provide some resources that I hope will help you get your printer reliably connected and working to your satisfaction.
First, I recommend that you visit a page on our support site that has diagnostic tools for various issues, including setup and wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with connectivity or anything else, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Setup
Won't print for my computer so I'm returning it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.having trouble with it taking it back it sucks . Had trouble setting it up. Taking it back
No, I would not recommend this to a friend Complicated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's really complicated to pair and so many steps, to hard to connect with wifi, don't have panel or buttons to operated easily
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has been so problematic during installation and setup. It’s easy to see why the roadblocks you describe would quickly become frustrating, so I’ll offer a resource I hope will help.
I can’t tell from your review why your printer won’t connect like it should, so I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Don’t buy it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is horrible, works when it wants to. Does not hold connection with devices.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed poorly. I can wholly understand why connectivity issues and unreliable printing would be a frustrating combination, so I’ll offer some resources and information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including connectivity issues. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Not a good Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item on January 25,2021, and for the past week it was having issues printing. The roolers were making sqeeky noises. Today it stopped working.It lasted les than 3 month Paper does not feed any longer. I didnt even use up the ink cartridge it came with. I printed approximately 18 pages.I've spent less for a printer in the past and they lasted years. I am very disappointed,
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Robert.
I’m sorry to year that your printer has stopped working. The disappointment you express is totally understandable, considering you heard suspect noises and then the paper feed stopped working, all in less than three months. We want our customers to have better experiences than what you’ve endured, so I’ll offer a resource and some information that I hope will help you resolve the situation.
I can’t tell from your review why your printer’s feeder stopped working or whether it’s something you can remedy, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Biggest Waste of Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never been so frusted with a device. Installing was easy, however, I am constantly getting error messages, having to restart and replug the device in order to print anything. The app tells me there is no issue, that everything is connected and online, yet nothing will even print. This is the first day I tried using this printer. I've tried talking to customer service but they have not been any help.
No, I would not recommend this to a friendRepaced a HP Model 5255
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A replacement 5255 was not available and this model 4144 is a step down. Too slow. Probably the slowest printer I've ever used.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that your printer is yielding prints so slowly. I can easily understand this would be quite frustrating, so let’s see if I can provide you with a few helpful suggestions to help remedy this.
First, I recommend that you follow the steps in these documents that cover improving print speed:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
If either problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support