Customer Ratings & Reviews
- Model:
- DeskJet 4155e
- SKU:
- 6454283
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
Awful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only gave it one start because you have to give it something. I can never print anything there is constant error messages and busy signals when I try to print. I have tried to use the app and other means and it is always the same. Printing something when it works seems to take a half hour,
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so poorly. I can easily understand why unexplained error messages and lengthy waits for prints would be a tremendously frustrating combination. With that in mind, I’ll offer some resources and information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity issues. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and help you find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
NOT recommended
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very difficult to print and have to remove the devise from my laptop and set up every time I need to print. Very Very frustrated at this point. It is the second HP printer I have bought with the same problem. I have reached HP customer support, which they fixed, but just for that day.
No, I would not recommend this to a friendI would not buy again.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I advise you to buy another printer. It prints way too slow. Period!!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that the printer is yielding prints so slowly. This is not at all the experience that we intend to provide to our customers, so I can imagine how disappointing this must be. We want to make sure that your printer is reliable for any urgent printing needs, so I’ll offer some information and resources I hope will help.
Regarding the slow printing, often just updating the firmware can help. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
I suggest you look at these documents that cover improving print speed:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
If the problem persists, I recommend you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
HP Printer 4100
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely hard to set up and keep it running. Had to consult with Geek Squad 5 times and it still stops running and disconnects after printing 2 items!! I have given up on Geek Squads' help after using them successfully for over 20 years. I would not recommend this printer!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has repeatedly disconnected despite your seeking technical help several times. Your frustration is totally understandable, so I’ll offer some resources that I hope will help you establish a reliable wireless connection for your printer.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the issue persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Didn’t plug and play.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work as an AirPrinter for my iPad, iPhone or Mac.
No, I would not recommend this to a friendgood if you want to access from your phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt like, My phone didnt work with this unit. Would not recommend
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer is not performing like it should with your phone. It’s easy to see why that would be a big disappointment, so so I’ll offer some resources and information I hope will help.
First, I recommend following any steps you haven't already taken in the FAQ troubleshooting portion of the applicable document:
- iPhone: support.hp.com/us-en/document/c02623193
- Android: support.hp.com/us-en/document/c04024231
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my mother. As a very technical person, I found it difficult to install, because it requires an app to install even the driver. After having difficultly with the Windows 10 app on 2 different computers, it doesn't want to print. Will most likely return it.
No, I would not recommend this to a frienddon't like it - it's slow and noisy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.don't like it - it's slow and noisy - it's hard to figure out.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has rendered prints slowly and noisily, and that it has been difficult to figure out. I can understand why that would be quite a frustrating combination, so I’ll offer some suggestions I hope you’ll find helpful.
First, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
Next, I suggest that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Regarding the noisy printing, I can’t tell from your review what’s causing it, but I believe it deserves further investigation, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Do Not Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If i only knew... the headache, stress, time wasted is not worth it. Spent 5.8hrs with tech hp support trying to get this printer to work with my windows pc just to find out that because i have 5Ghz internet service it won't work.
No, I would not recommend this to a friendNot a good printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Prints fine but software is terrible. Do not recommend.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Frank.
Thanks for the review and feedback. While I’m glad to hear that your printer prints fine, I’m sorry to hear the software has been difficult to use. Your review is brief, but your frustration is totally understandable, so I’ll offer some resources that I hope will help you have a better experience.
If you’ve not done so already, I recommend that you follow a guide to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Choose the link to whichever document matches your operating system:
- Windows 10: support.hp.com/us-en/document/c04675142
- Mac OS: support.hp.com/us-en/document/c06188214
- Android and iOS: support.hp.com/us-en/document/c03561640
You can also visit a page on our support site that has diagnostic tools for various tasks and issues. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues that could be related to software. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality, Size
Very good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using the HP DeskJet for a few months now, and I'm impressed with its printing quality. The colors are vibrant, and text is crisp and clear. Setup was easy, and the printer is relatively compact. It prints quickly and efficiently, with minimal jamming issues.
I would recommend this to a friend BUYER BEWARE
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.why would you put this on the market?!!! I printed one page (which took soooo long to print) and then that was it. the set up is horrific. cant get it to.print again. keeps saying its offline!!! Back it goes.
No, I would not recommend this to a friendPrinter review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very difficult getting this printer to work properly
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has been difficult to use. Your review is brief, but your disappointment is clear – and totally understandable – so I’ll suggest some resources I hope will help you get the device working properly and to your satisfaction.
First, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help solving problems or to learn more about your printer and all its features, you can access a setup tutorial, troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
If those suggestions don’t lead you to a solution, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Have not been able to get it printing yet.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to call in Geek Squad. Hope they can get it to work!!!
No, I would not recommend this to a friend- Pros mentioned:Print quality
Quality for the Cost - Definitely Worth It!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A very good price on a quality Inkjet Multifunction All in One Printer that’s lightweight, easy to set up and has a print resolution in both color and black/white of 1200 DPI and up to 4800 x 1200 dpi in color print. Through various print apps it easily connects to all my mobile and desktop devices, and I can print from our laptops, desktops, iPads, and iPhones seamlessly. There is an equal Android app that facilitates the same for individuals using those mobile devices. The footprint is relatively small too, which is nice considering all it can do. The printer is 16.9 inches wide, 13.1 inches deep and 7.9 inches high. It only weighs 10.63 lbs. The printer ships with one black cartridge and 1 color cartridge. The color cartridge combines the colors of CMY into one. The document feeder can hold up to 35 sheets of up to 8.5 x 11.7-inch documents. The printer prints, letter and legal size, envelopes, cards, labels, and on various photo paper sizes, but the original size of the document needs to be no larger than 8.5” x 11.7”. The input tray can hold up to 60 sheets, but the output tray has a capacity of 25 sheets. This is very adequate for printing bank statements, education documents, etc. Besides its air print capabilities, the HP 4155e also has a USB 2.0 interface as well as Wi-Fi. It can copy black and white pages at a speed of 6 ppm or color pages at 3 ppm. The dpi of the Inkjet’s copy function is reduced to 300 x 300 which still gives a nice crisp clean copy. Scans were sharper and up to 1200 x 1200 dpi. With the 35-page document holder, the Hp 4155e lets you scan efficiently to the cloud and email. HP offers 6 months of ink for free if you enroll in their HP + ink program during setup, which you can alter or cancel at any time. Upon joining the ink program, HP will extend the warranty of the printer from 1 -year to 2-years. I see this as an ecological win as the cartridges are mailed to you upon return of empty cartridges which HP recycles. Prepaid envelopes are used and if you depend on your printer like I do, you are less likely to spend a late evening or Sunday afternoon looking for ink replacement cartridges as they would have been conveniently mailed to you as needed. This is a very good printer for small business, home and especially high school and college students. The 6 months free ink is definitely a win and the printer prints, copies, and scans very well. It was very easy to set up and is very light to transport. Priced just above $100, I definitely recommend this purchase if you are looking for a dependable, quality printer.
I would recommend this to a friend Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the easiest to set up the wireless connection.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Mickey.
I’m sorry to hear that your printer has been difficult to connect wirelessly. Your review is brief, so I can’t tell whether you’ve completed that connection or still need guidance, but I’ll nonetheless provide some resources that I hope will help you get it working to your satisfaction.
First, I recommend that you follow a setup tutorial specific to your printer – if you still need it – that you can find on our support site. On the same page you can also access user manuals, troubleshooting guides (including one on connectivity), how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup or anything else, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Ink lasted 2 weeks in basic home use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. In 2 weeks ink ran out because the printer sets a page limit for ink....I highly doubt our house printed 200 pages to suddenly run out of ink. I prefer another brand but due to limited supply in pandemic, I was stuck with this bare bones product.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I’m really sorry to know that your printer’s yield was not as much as you had expected. Please, let me help you to understand what happened exactly and also how to improve the number of pages available to print.
Please, considers these tips to improve the yield of your cartridge:
- High density prints (such as photos, for example) usually use more ink than low-density prints (such as text, for example), especially if the type of paper absorbs more or if the environment is particularly dry.
- Using the “draft mode” option when printing can help save ink.
- Turn off the printer at intervals when it is not being used, it helps prevent the cartridges from drying out.
-You could consider accessing the Instant Ink service, which sends you new cartridges when you need them, with flexible monthly plans for your needs. You can find our official Instant Ink site by searching the web using the keywords “HP Instant Ink.”
I would also like to point out that the first cartridges that are delivered with the printer are only “SETUP- cartridges” to set up and calibrate the printer. They, therefore, have less ink inside.
Denise
HP Care
Worst printer ever
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hated this printer with a passion! Never stayed connected to the WiFi so I could never print anything, always had to restart it. Then I couldn’t setup the new WiFi connection when I moved such an aggravation. Printer was better off in the trash
No, I would not recommend this to a friendGarbage and waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is terrible the ink stops working even after it's replaced. It never ever works on the Wi-Fi. It weighs more printer ink aligning the printer then printing documents.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Pamela,
I’m sorry that you’ve had such a difficult time with your printer. I can certainly understand why cartridges issues and connectivity problems would result in frustration. I want to help you improve performance, so I’ll suggest some resources aimed at making that happen.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For additional help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187854
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Marco
HP Care
hp.com/support
No very ideal printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really didn’t like how you have to set it up, not very friendly it took me several hours to find out how to install it. Plus I can’t use it in my computer because I have to download the ridiculous app and is not compatible. Not very happy with the purchase.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Liliana.
I’m sorry to hear that your printer was difficult to set up and that you could not eventually get it to work with your computer. It’s easy to understand why this would be quite an unwelcome surprise, so I’ll offer a resource and some information I hope will help.
From your review, I can’t tell why your printer won’t connect like it should, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support