Customer Ratings & Reviews
- Model:
- DeskJet 4155e
- SKU:
- 6454283
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Print quality
Well-made all-in-one designed for value
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was impressed by the DJ4155+ from a build quality perspective. It was packed VERY efficiently in its shipping box, and is constructed out of very sturdy plastic that doesn’t feel flimsy at all. Previous HP AIOs have had thinner and more flexible parts, but this looks like it should hold up well. Wireless setup was not an issue for me, but other reviewers noted some problems there. It seems to work better on 2.4GHz networks but purports to be dual-band – I had no issues when adding it to my 802.11AC (WiFi 5) mesh network. There’s one design flaw – Its not a flaw so much as a TERRIBLE value decision. This thing doesn’t have a horizontal paper storage and loading tray – It has a rear top-load paper tray, which presents several problems: - The paper is out in the open air when loaded, and subject to dust entry and damage of your paper stock while waiting to be printed on. - The paper hangs over the tray, and can result in warped/creased/folded pages that do not load properly or print with poor quality/damage. - The loader sometimes pulls more than one page in, or pulls paper in at an incorrect angle, resulting in poor prints and wasted paper and ink when these mistakes happen. This seems to be the most glaring caution to buying one of these printers. The lack of a proper paper tray makes this hard to recommend. To balance things out, this is one of the least expensive models from HP that supports Instant ink – This really makes everything better from a value perspective. HP offers excellent prices for 50-100 pages/month and still costs less per year than just a single pair of black/tricolor cartridges. The printer comes with a 2-month trial of the 50 page-per-month plan and the ink included will get you started on this subscription. This is the way to go even if you don’t print much – 50 pages per month is going to get you proactive ink replenishment and total annual costs under $40/year. Try just buying a tricolor cartridge for less than that! – And the Instant Ink cartridges you’ll get by mail are LARGER than even the XL variants of existing HP carts, meaning that you won’t be changing ink as often, leading to better performance during large print jobs where knowing you have the supplies you need matter. Print quality was very good – punchy color on documents as well as great looking photos – The ink type used in this printer seems to do well even with high quality prints, but the top loading prevents prolonged use as a photo printer, considering how hard it would be to keep photo paper from sticking and jamming. I had this issue several times while testing it and I was using HP photo paper and HP Inkjet paper to evaluate it. Scanning was great. Surprised to see an auto document feeder in this price range, especially considering that this is targeted to homes where more basic scanning needs are typical. It works well and didn’t have any issues in my tests. Scans are good quality and the scan controls in the HP Scan app are excellent on desktop and mobile. Mobile and desktop printing was pretty effortless, but I already used other HP all-in-ones, so I was already set up with the right apps and software. Apple’s AirPrint is supported and worked with no problems when testing with my own iPhone and iPad, and the kids’ phones as well. Mobile scanning also worked great if your use case requires that. For a sub-$100 class, this is a great printer/scanner with one flaw – No paper tray and a gravity-fed rear top loader. If this can be remedied in future designs, this is a tremendous value for home use. Instant Ink capabilities might just be enough to cancel that out for home users who don’t print much.
No, I would not recommend this to a friend The paper loader sucks!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst printer I ever had! The paper loader is a mess! it doesn't take the paper unless you push it down and when you do, it catches the paper on the side. Don't buy a printer with paper loader in the back.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Alioka.
I’m sorry to hear that your printer’s document feeder has performed so poorly. I can certainly understand why difficult paper loading and frequent misfeeds would quickly become frustrating. We want our customers to have better experiences than what you’ve endured, so I’ll suggest some resources I hope will help you remedy the problem.
First, I recommend you follow the steps in this guide to document feeders that fail to pick up any paper or pull through too many pages at once:
- support.hp.com/us-en/document/c01728503
You might also find useful information in this troubleshooting guide for printers that display an out-of-paper error and do not pick up paper:
- support.hp.com/us-en/document/c00786157
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Doesn’t print at all
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lost time and money for this. It takes to much time to print and doesn’t print. I absolutely don’t recommend this for anyone. I had this more than a year and I’m so unhappy for this printer.
No, I would not recommend this to a friendDumb move
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly cannot give an unbiased review as this machine has only printed 1 page for me since I bought it..I tried getting assistance but that would cost me another $40 so I dont even know why I am keeping it
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Nicolette.
I’m sorry to hear that your printer has printed only a single page since you got it. Your review is brief, but your exasperation is clear – and totally understandable – so I’ll suggest a resource and some information I hope will help you remedy the situation.
I can’t tell from your review why your printer hasn’t worked, and I’m not sure where you learned that support would cost you an additional $40. Basic support is covered for a year under HP printers’ basic warranty. So, I suggest you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll reiterate that HP printers have a one-year warranty from their purchase date that covers not only support but also hardware and ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Printers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot make this printer visible to my Chromebook! Staff should have told me if this unit was compatible. Spent several thousands of dollars w/BestBuy over the last several mo., totally disappointed!!!
No, I would not recommend this to a friendBuy something else!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to use this once, four pages and then it no longer would accept paper, sync with my phone and would never sync with my computer. Definitely returning!
No, I would not recommend this to a friendPiece of junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately it did not work well. Now I’m he computer says I can’t return it. The color ink didn’t work and the papers kept jamming. I’m not going to buy any printers/electronics from Best Buy. They sold me a lemon.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer won’t yield color prints like it should and the paper keeps jamming. I can understand how this would be a big disappointment. We strive for a customer experience that's long-lasting and reliable, so I’ll offer you some resources that I hope will help you remedy the situation.
First, I recommend you follow a troubleshooting guide on our support site covering document feeders that pull through too many pages at once or fail to pick up paper at all. We cannot provide direct links to our support resources here at this time, but you can locate this guide by searching the web using these keywords:
HP Support c01728503
You also might find useful information in a guide aimed at troubleshooting and avoiding paper jams. You can find the guide by searching the web using these keywords:
- HP Support c05079673
For color ink issues, I'd recommend following this troubleshooter: support.hp.com/us-en/document/c06557991
Remember you can also contact us for support at any time. Find our official support site by searching the web with keywords “HP Support.” I will also mention that HP printers have a one-year warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for the icon on our support site labeled “Check Warranty Status.”
Tony
HP Care
hp.com/support
Mr.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap but not worth what a I paid. I am a Geek Squad member but due to misleading info via Best Buy I can not even get help. Can’t get it paired to my computers wifi and my iPhone and iPad rarely . Unhappy
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not completed the connection process like it should and that you’ve not been able to get the support you need. I can certainly understand why that would be a jarring surprise after getting a new printer. I’d love to help you get the device connected and working like is should, so I’ll provide some resources to that end.
First, I recommend that you follow a setup tutorial specific to your printer that you can find on our support site. On the same page you can also access user manuals, troubleshooting guides (including one on connectivity), how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup or anything else, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I hate this printer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Technically, this is a printer. Sometimes, it even prints my documents. As long as I print to PDF, upload to Dropbox, bypass all the annoying prompts in the app, and print from my phone.
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Worked for a few days and since has not worked. Everything is set up, wifi working , but always says printer is "unavailable". I end up having to Fedex to print..... Terrible purchase
No, I would not recommend this to a friendRead reviews
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have listened to the reviews. This printer took forever to print out a scanned document. 45 minutes later I walked away from the printer only for it to spit it out. I returned the printer.
No, I would not recommend this to a friendNope...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never even opened the box. You have to download an app to your phone to control printer. Nope... You haven't sign up for insta ink crap. Nope Nope..
No, I would not recommend this to a friendNot what I thought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this product due to it did not have auto dbl side printing. It was the only printer in store that wasn’t $ 300. Returned and ordered a different printer that had auto dbl side print.
No, I would not recommend this to a friendUsing Tha App To Set Up Took 2 Days!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have to install an app on your phone to set this printer up.....install failed. Had to re-set to factory setting to try again.... took 2 days before I figured it out. Wasn't happy! Slow printer also.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that your printer was so difficult to set up and is yielding prints so slowly. This is not at all the experience that we intend to provide to our customers, so I can imagine how disappointing this must be. We want to make sure that your printer is reliable for any urgent printing needs, so I’ll offer some resources that I hope will help.
I suggest you look at a guide on our support site that covers improving print speed; choose whichever of the two matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
You can also visit a page on our support site that has diagnostic tools for various problems, including setup and connectivity issues. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, or you need any further support, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Worst wireless printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t stay connected to WIFi. Will randomly Print items previously not printed weeks ago. HP app will freeze if you try to print from there. Will only print half a page and then spit out the paper.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello,
I'm so sorry for the inconveniences this printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how upsetting this is. I would love to help remedy this for you, so let's see what we can do.
If you use Windows, I would recommend you download and run our Print- Scan- Doctor. This program identifies problems and then solves them automatically. To find this diagnostic tool, search the Internet with the keywords "HP Print and Scan Doctor". A link to this tool should be at the top of the search results.
If you are using a Mac, this document will help you to solve the problem of printer connection. We cannot currently list direct links here, but you can find this guide by searching the Internet for "HP Support c04249334".
NOTE TO OUR CUSTOMERS: In response to the COVID-19 pandemic, Amazon has set necessary safety precautions in comments that prevent us from providing direct links to documents and tools that we have commonly used to help you resolve issues. Nonetheless, we want to assure you we still care about you – our customers – and your experience. We recommend that if you have detailed questions, you contact either your vendor, Amazon Support or HP Support for help in getting the precise answers you need.
Denise
HP Care
Dont waste your money!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Utter waste of money. Can't print a page properly through the phone. Never tried printing it through the phone before the return period otherwise would have returned this piece of trash.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that you've experienced trouble with mobile printing. We strive to provide a convenient experience with our printers, so I can certainly imagine how disappointing this must be. To that end, let’s see if I can help fix this for you with a suggestion or two.
First, I recommend following any steps you haven't already taken in the FAQ troubleshooting portion of the applicable document on mobile printing:
- iPhone: support.hp.com/us-en/document/c02623193
- Android: support.hp.com/us-en/document/c04024231
You might also gain useful information by following a guide to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Choose the link to whichever document matches your operating system:
- Windows 10: support.hp.com/us-en/document/c04675142
- Mac OS: support.hp.com/us-en/document/c06188214
- Android and iOS: support.hp.com/us-en/document/c03561640
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
printer review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this printer. It prints so slow, I have never owed a printer this slow. I would strongly rethink purchasing this printer. It printed 7 pages in about 15 minutes.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer is yielding prints so slowly. I can wholly understand why waiting 15 minutes for a seven-page print job would be quite a shock. With that in mind, I’ll point you toward some resources I hope will help you get your printer working to your satisfaction.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Very disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not get this printer to work. It won’t connect to my internet properly. None of the videos HP has help. I am really upset there is no way to get any tech support on the phone.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Diane.
I’m sorry to hear that your printer has not connected wirelessly like it should. It’s no surprise that you’re disappointed, especially considering you’ve done your own troubleshooting without any result. I would love to help you get the device connected and working, so I’ll offer a resource aimed at achieving that goal.
I can’t tell from your review why your printer would not connect, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and see what can be done. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Returned Immediately!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For this to be a "All In One" printer it's as slow as a "DOT MATRIX PRINTER " It takes over a minute just to print out 1page. Very Disappointing.
No, I would not recommend this to a friendSO FAR IT IS WORKING
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.iT TOOK TWO TIMES TO GET ONE THAT WORKED RIGHT The person in the store just stood there. Did not seem to want to help. Not the first time either
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
While I’m glad to hear that your printer is working, I’m sorry to hear that you’ve had a bad experience getting to this point. It’s easy to see why a malfunctioning printer and a retail person who doesn’t provide what you need would be doubly frustrating, so I’ll offer some resources I hope will help from this point on.
For help solving problems or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals, video tutorials and software updates here:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
You can also visit a page on our support site that has diagnostic tools for various issues, including setup and connectivity. If you encounter any problem, there you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support