Customer Ratings & Reviews
- Model:
- DeskJet 4155e
- SKU:
- 6454283
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
Requires downloading app
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apparently this printer requires you to download a data-sucking mobile app just to set up the printer. If you value privacy, HP is not for you.
No, I would not recommend this to a friendNeiciG
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer stayed more off than on. The issue with this printer was internet connection. I couldn’t get it to stay connected
No, I would not recommend this to a friendDon't bother
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its crap! Always looses wifi, always offline by pc, hp app says online and ready but won't print. Always rebooting and waiting for it to connect to wifi
No, I would not recommend this to a friendZero star
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to operate and waisted about 4-5 hrs of my time. Will never buy any printer from HP. And of course I returned it.
No, I would not recommend this to a friendTerrible printer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible printer, Ink does not last a few print jobs, and no more ink. Cannot buy off-brand replacements
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer ran out of ink so quickly. I can certainly see why that would be an unwelcome surprise and a poor start to ownership. I want you to understand what’s happening with the device and remedy the problem if one exists, so I’ll offer what I hope are helpful resources and information.
First, I can’t say for certain what has happened with the ink supply in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less still than ones in our Instant Ink program. If you’ve used only the cartridges that came with the printer, this could explain what you’re seeing.
However, if you’ve installed replacement cartridges, the XL cartridges designed for your printer have estimated yields of 200 to 240 pages, while the regular size cartridges are expected to produce 100 to 120 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.
Regardless, if your results differ dramatically from the estimates above, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Ink guzzler
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate this printer! I can barely print 20-30 pages before ink runs out. I can't afford the $80 in ink to continue to use it!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello,
I’m really sorry to hear that this printer’s yield could not meet your expectations. Please, let me help you to understand what happened exactly and also how to improve the number of pages available to print.
Please, considers these tips to improve the yield of your cartridge:
- High density prints (such as photos, for example) usually use more ink than low-density prints (such as text, for example), especially if the type of paper absorbs more or if the environment is particularly dry.
- Using the “draft mode” option when printing can help save ink.
- Turn off the printer at intervals when it is not being used, it helps prevent the cartridges from drying out.
-You could consider accessing the Instant Ink service, which sends you new cartridges when you need them, with flexible monthly plans for your needs. You can find our official Instant Ink site by searching the web using the keywords “HP Instant Ink.”
If you suspect that there must be something wrong with your cartridge, contact the vendor through “Your Account – Your Orders” or you find our official support site by searching the web with keywords “HP Support.”
Denise
HP Care
Horrible printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this printer and from day one trying to set up has been nothing but a head ache. Taking it back for my money back.
No, I would not recommend this to a friend- Pros mentioned:Print quality
Great Print Quality
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer does a great job with print quality and speed of printing for a inkjet. The user interface is a little wonky during setup from the cell phone app. After finishing the config, all was good though. HP made some odd design choices, the reason I dropped a star. The paper in and the print out trays are really weird, for lack of a better term. The discharge pushes the previous printout off the printer partially due to the paper feed tray being upright in the back of the printer. The paper feed is also external so the paper is visible unlike other models that have the internal paper feed. With the paper feed being upright the paper ends up having a natural bend to it due to gravity, and probably humidify here in Florida. Please do not get me wrong, this is a really great printer, The paper discharge may be due to the quality of paper I have also, I don't print enough color pages to keep a large stack in the paper feed and not enough to justify a monthly charge by signing up for the Instant Ink. Instant ink is a really decent program if you print a lot of pages. The cost of the ink or toner is considerably cheaper that buying when needed. The purchase is auto enabled if you sign up, so you never have to worry about checking your ink levels. Overall a good printer that could use some minor redesigns similar to the HP laser printers. If you are looking for a color inkjet, this is a excellent choice.
I would recommend this to a friend Don't buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great when I received it. I ran low on ink yesterday while printing, ordered new ink received it today and now it won't work. I have only had it a month.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Dirk.
I’m sorry to hear that your printer has stopped working like it should. It’s easy to understand why installing new ink cartridges and having the printer stop working would be quite a jarring surprise, especially after only a month. With that in mind, I’ll suggest a resource and some information that I hope will help you remedy the problem.
I can’t tell from your review why the printer is performing this way, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Kept disconnecting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer kept disconnecting and had to have the power cord unplugged and plugged back in to restore connection. I returned it.
No, I would not recommend this to a friendI do not recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this device as it would not stay connected to the internet and printed out an abundance of tester pages. I ultimately had to return to store.
No, I would not recommend this to a friendHP disappointment!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely dissatisfied! Does not work with 5 GHz WiFi. Power button does not work. Would not recommend at all.
No, I would not recommend this to a friendMr
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought a computer and printer the same day. To date we have not been able to get the computer to recognize the printer making the printer completely useless.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Eric.
I’m sorry to hear that your printer has not connected to your new computer like it should. Your review is relatively brief, but your frustration is clear – and totally understandable – so I’ll offer a resource and some information I hope will help.
I can’t tell from your review why the printer will not connect, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Steer Clear
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The decision to buy this was a poor decision right up there with marrying my ex-wife. I have already replaced this with another brand with a tank.
No, I would not recommend this to a friendPoor WiFi connectivity
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer works very slow if not printed through hp print app. Every time WiFi connection becomes a problem and need to plug out and plug in to use the printer again.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not maintained a reliable wireless connection. I can easily understand why the need to repeatedly unplug and reset the printer would quickly become exasperating, so I’ll offer some resources and information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
NOT WORKING GOOD AND BAD EXPERIENCE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IS NOT WORKING GOOD AND I ASKING FOR HELP AND HIS GIT ME ATTITUD. IS THE FISRT TIME AND HAVING BAD EXPERIENCE AT BEST BUY
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear your printer is not working like it should. Your review is short, but your frustration is clear – and understandable – so I’ll offer some resources that I hope will help.
I can’t tell from your review why your printer is not working like it should, or who you asked for assistance – Best Buy or HP – but I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Not as advertised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not get it to work wireless with Windows and the expert's at hp couldn't either.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Jim.
I’m sorry to hear that your printer would not set up like it should. I can understand why this would be a big frustration, especially considering HP support couldn’t resolve the issue, so I’ll offer some resources and information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including setup and connectivity issues. There you’ll also find a link to our Windows 10 support center, if that’s the version of Windows you use. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute worst printer I have ever had. I reached out to Hp support 6 times, and spent over an hour with a support agent each time. The printer wouldn't print.
No, I would not recommend this to a friendThis is the worst printer I have ever purchased.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only prints once or twice then needs to be reset, rebooted, unconnected or something else. It will then work 1 or 2 more times and start the process all over.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Keith.
I’m sorry to hear that your printer has performed so unreliably. It’s easy to understand your exasperation, given that you’ve had to reset the printer nearly every time you use it, so I’ll offer some resources and information I hope will help.
First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity and printer-offline problems. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Steven
HP Care
hp.com/support
HP all in one printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The package came on time but the package was missing the ink which was supposed to be included with the printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer arrived without the setup ink cartridges you need. It’s easy to understand why that would be a jarring surprise and a dubious start to owning a new printer. With that in mind, I’ll offer some resources and information I hope will help.
First, I can’t say for sure what happened in your situation, but what you describe can occur when a printer is sold, returned to the seller, then sold again to a different buyer without being adequately inspected before shipment. I recommend you contact Best Buy customer service to see whether it can address this.
If the lack of ink is an HP oversight, I suggest you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support