Customer Ratings & Reviews
- Model:
- DeskJet 4155e
- SKU:
- 6454283
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
it's garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i am in trouble from the day i bought this thing, please stay away from it,its useless,it doesn't work,it has a list of problems,stay away from this garbage
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that your printer has not worked like it should. It’s easy to see why this would be a frustrating start to a new printer, so I’ll point you toward some resources I hope will help.
I can’t tell from your review what issue your printer faces or why it won’t work, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Poor sale
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with it. The cost to integrate it was an additional $100, which the salesperson failed to tell me after I asked him. I returned the item.
No, I would not recommend this to a friendTerrible purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took forever to set up, and it wouldn't print or do anything for hours. Then when it would finally print it wouldn't be the whole page. Not worth a dime.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I am sorry to hear you had trouble setting up your computer and are having printing issues. I can imagine how annoying this could be. This is certainly not the product experience we to offer you, so please allow me to provide suggestions that might help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity issues. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If this doesn't seem to work, I hope you'll reach out to us for direct support. We're always here and more than happy to help get your printer running optimally. You can get in touch with us via your preferred method at this link: hp.com/contactHP
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Tony
HP Care
hp.com/support
Desk jet printer HP series 4100
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not print consistently, always says it is busy. Followed all steps and it will print for a few pages and then stops printing. Awful, awful.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m so sorry to hear that your printer has not printed consistently. The frustration you express is totally understandable considering it has repeatedly printed a few pages and then stopped. With that in mind, I’ll point you toward some resources I hope will help you get the printer working reliably like it should.
First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Pay the extra money for a higher end model.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t like this product. It didn’t automatically connect with devices; iPhones and laptops. To much work to download and app on all devices.
No, I would not recommend this to a friend.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.System did not work had to return. Very much an inconvenience as I live an hour away from nearest store
No, I would not recommend this to a friendPrinter with strange operation
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's very inconvenient to me. I don't like the fact that I have to log into an app to tell it to scan something. Especially when wifi is spotty.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed with this printer. The paper kept jamming. Had to unplug / replug it each time to print. I have upgraded to HP 8035.
No, I would not recommend this to a frienddon't get this one
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's horrible, keeps disconnecting from Wi-Fi, I can't print for work with it. I wish I could get another printer, always having issues with this one.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Sarah.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection and keeps going offline. I can certainly see why that would quickly become frustrating, so I’ll try to offer some helpful suggestions.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including printer-offline and connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Frustrating
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only because there is no negative star. Always loosing its link to laptop or cell phone. Frustrating slow drivers/programs for H/P in general
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has failed to maintain a reliable connection with your laptop and mobile phone. I can understand why that inconsistency would quickly become frustrating. With that in mind, I’ll point you toward some resources I hope will help you get the printer working like it should.
First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity and printer-offline difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Frustrated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to get it to work. Will bring it back today I still need a printer. Can you help? Unable to review something I cannot get to work.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not worked like it should. I can certainly understand why this would be a terrible start to owning a new printer, so I’ll offer some resources that I hope will help you get the device set up and working to your satisfaction.
First, you can access a setup tutorial as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Doesn't stay connected to laptop!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this printer for approximately 3 weeks and it stopped printing via wireless connection and now it has stopped printing via USB connection!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so unreliably. Given the connection and printing issues you’ve encountered, It’s easy to understand your exasperation. So, I’ll offer some resources and information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, please contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Tony
HP Care
hp.com/support
HP4155 is not easy to use and falls short
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot scan as a jpeg only a pdf type. Also the wifi connection keeps going offline and the chat support is really bad. Will not HP buy again.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Jack.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection, and that you’ve not been able to get the support you need. It’s easy to understand why this would be disappointing as well as frustrating, so I’ll offer some resources and information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I wouldn’t buy it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to install. I needed a printer cable to install it, and it didn’t come with one. There was no instruction manual either.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Suzanne.
I’m sorry that your printer was so difficult to set up and that you lacked the instructional materials and components you needed. I can easily understand why that would be a terrible start to owning a new printer, so I’ll offer some resources and information I hope will help you have a better experience with the device in the future.
First, you can access a setup guide (if you still need it) as well as user manuals, how-to documents, troubleshooting guides and software updates for your printer. Find all that here:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
Next, your printer is designed to set up and connect wirelessly, so you should not have needed a USB cable. I’m sorry that came up and the inconvenience associated with getting a cable. I recommend that you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with these issues or anything else, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t print when you need it to. Takes a long time to print. Constantly makes a noise. I have to unplug it to make it stop the noise.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so unreliably and has made a constant noise so unnerving that you’ve needed to unplug it. It’s easy to understand why this would be a terrible start for a new printer, so I’ll suggest a resource that I hope will help you improve the situation.
I can’t tell from your review why your printer has performed this way, but the noise concerns me and I believe it needs further investigation. So, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Horrible!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is junk! It didn’t work from the beginning. I returned it and am still waiting on a refund!
No, I would not recommend this to a friendVery slow printing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is very slow for printing. It does not have all the buttons to accomplish the items directly from printers like scanning, faxing, etc.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Patti.
I'm sorry to hear that the printer is yielding prints so slowly. This is not at all the experience that we intend to provide to our customers, so I can imagine how disappointing this must be. We want to make sure that your printer is reliable for any urgent printing needs, so I’ll offer some resources that I hope will help.
First, I suggest you look at whichever of the following documents matches your operating system; they cover improving print speed:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
To learn more about your printer and all its features, or for help solving problems, you can access video tutorials, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
If the problem continues, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Sucks!!!!!!!!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this printer !!!!!!!!!!! Feeding tray issues among many of the other frustrating problems with this slow printer.
No, I would not recommend this to a friend- Pros mentioned:Print quality
Good for the mobile generation
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the big complaints at my house has been not being able to print from mobile phones. Apparently in this day and age people do more than just talk and text! So we got this printer in the hopes that it would work for the younger generation. There was an initial problem with setup but as it was done with our least tech savvy member, I don't attribute it entirely to the printer. The HP app downloaded easily to the smartphone and after a few stumbles, printer connectivity was achieved. The kids are thrilled as they can now easily print what they need to from their phones instead of emailing it to me so I can print it. It is good quality printing and very quiet. Not the fastest in printing but by no means is it the slowest either. I like the document feeder myself. As for the instant ink, that will depend on how much someone uses their printer. Great idea for those who use it a lot but I need to wait and see just how much the kids will end up printing when they finish playing with it. All in all, a good printer and it addresses the needs for all generations.
I would recommend this to a friend Worst printer ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer won’t print. I have been getting multiple calls from HP support who also couldn’t fix the problem. Waste of time and money.
No, I would not recommend this to a friend