Customer Ratings & Reviews
- Model:
- DeskJet 4155e
- SKU:
- 6454283
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
Printer gets jammed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was ok setting up took a minute to download app, setup and place paper in tray that’s not user friendly! Returning to Best Buy tomorrow.
No, I would not recommend this to a friendNot happy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a difficult printer to master! It will not hook up easily on app. Have had it for 4 months I think, and still has problems
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Yvonne.
I’m so sorry to hear that your printer has not maintained a reliable connection. I can easily understand why enduring this for four months would be exasperating. With that in mind, I’ll point you toward some resources I hope will help you get the printer working reliably like it should.
First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity and printer-offline difficulties. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Didn't work.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it. Didn't work. It's didn't connect to my wifi and the ink showed half way when I had just installed it. Not happy at all.
No, I would not recommend this to a friendQuality1
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst printer. No easy on screen access. Can not use from my android phone. It's not worth buying. ALL Series 4100 I have a 4155.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not performed like it should. I can easily understand why being unable to use the printer with your Android mobile phone would be quite frustrating, so I’ll point you toward a resource and some information I hope will help.
I can’t tell from your review what issue your printer faces or why it won’t work with your phone, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
mrs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not happy with printer would like to return it it is the worse printer have ever purchased
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you've not had the experience you expected with the printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including setup, cartridge and connectivity issues. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help solving problems or to learn more about your printer and all its features, you can access a setup tutorial, troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
If you need further assistance, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
TRY SOMETHING ELSE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This did not work, the scanner bar would just keep moving back and forth until I unplugged the machine. I had to return this purchase.
No, I would not recommend this to a friendRetired business owner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worse printer I have ever owned. I regret falling for the sale price.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Janice.
I’m sorry to hear that you've encountered difficulty with your printer. I’m also sorry for any resulting inconvenience. I can’t tell from your review precisely what has caused you trouble, but I want to help you remedy any issues you might face and get the most from the device, so I’ll offer what I hope are some helpful resources and suggestions.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity, print quality and cartridge installation. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For additional help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187854
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
Easy to install and to use
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Due to the COVID-19 situation, FedEx delayed getting the printer to me by 2 days. I should be thankful, the last shipment I received using them was delayed 5 days even though the item was clearly at the local hub.... INSTALLATION Finally! A printer that works with wifi that sets up like it was designed by competent people. I can't say that about Brother! Downloaded the Smart app for my wifi connected laptop and the printer was found almost immediately. Followed the ONLINE instructions as I already have an HP account and didn't want to use the suggested admin username. I'm sorry. I'm not going with stock login credentials. Online guide was really good once I learned how it was operating and everything worked as expected. BONUS! My other laptop, an HP, which is connected wirelessly also picked up the printer install, brought me to the smart app installation area in the microsoft store, and I had two computers connected almost simultaneously! USE HP has a new subscription service (that can be cancelled at any time) which orders new ink at a very affordable price. I didn't go with the least expensive, so I went with the $4.99 per month rate which I believe gives me 100 pages per month to print - that is just fine with me. Not having to go to a store to find the cartridge (or to risk it being out) is worth the money to me. And with HP printers notoriously being picky about using ONLY HP cartridges, I figured that this will work fine enough for me. A certain number of unused pages will be carried over for the next month. Read about this program for further details on the HP website. PRINTING This is not a speed demon but it is a home machine and is quiet and speedy enough to be worthwhile. I've had other lowball priced printers to know you get what you pay for so having a real HP printer is a blessing. I have a very old big grey all in one with a sheet feeder that was still working when I pulled it offline. It was just too big. I highly recommend this - inexpensive, easy to install and to use - works as advertised.
I would recommend this to a friend printer/scanner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item worked for a few weeks then quit working. HP support was unable to fix the problem virtually and told me to return it.
No, I would not recommend this to a friendReview of printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Continually have to interact with tech support to even print from this product.
No, I would not recommend this to a friendWifi isn’t connect
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. My wifi could not connect to my printer. Worked once then not work at all. Disappointed have to return it :(
No, I would not recommend this to a friendDon't buy!!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 6 months then stopped working... not ink or paper related... customer service is all digital and unhelpful
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer stopped working and that you’ve not gotten the support you need. I can readily understand why a non-functioning printer would be a jarring surprise, especially after you’d had it only six months. I would love to help you remedy this situation, so I’ll offer a resource and some information aimed at that end.
I can’t tell from your review what issue your printer faces or why it stopped working, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Did not work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy it, it never connects to the Wifi. I bought a cable, it worked three times and didn't work anymore. useless printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Frank.
I’m sorry to hear that your printer has not connected consistently to your wireless network. I can imagine how frustrating that would be, especially considering you got a USB cable and that failed as well. With that in mind, I’ll offer some resources and information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible printer.. very slow and freezes after every print .. not dependable
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer is rendering prints slowly and freezes after every use. Your review is brief, but your disappointment is clear – and totally understandable – so I’ll provide some resources I hope will help you improve print speed and get the device performing reliably.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
For the freezing issue, I suggest you visit a page on our support site that has diagnostic tools for various issues. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Unbelievable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item sucks. Would not buy again. Not to say that HP is a bad company, but this particular is cheaply made.
No, I would not recommend this to a friendDo not waste you money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer sucks. The paper feeder doesn’t keep the paper straight and messes up all of the prints wasting ink and paper
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer’s document feeder has not kept the paper straight and has rendered prints unusable. It’s clear why this would be a most unwelcome surprise for a new printer and a tremendous frustration. With that in mind, I’ll suggest some resources that I hope will help you remedy the issue and get your printer working to your satisfaction.
I reached out to a person who oversees this product line, and he recommends that you watch a video tutorial produced by our support team on best practices for avoiding skewed copies and scans when using HP multifunction printers. Find this video by following this link:
- www.youtube.com/watch?v=xO9w9bYCbnE
You also might get useful information by following the steps in this guide to document feeders that fail to pick up paper or push through too many pages:
- support.hp.com/us-en/document/c01728503
If this problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Bad purchase
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working. Always calling customer support. Very frustrating
No, I would not recommend this to a friendPrinter would not recommend
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremly slow. Would be great if you were printing one oage at a time and not multiples. Took back after 1 use.
No, I would not recommend this to a friendNot hapy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is very complicated to use. The salesman told me that it was user friendly. But I can’t figure it out.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has been so difficult to set up and use. Your review is brief, but your frustration is clear – and totally understandable. With that in mind, I’ll point you toward some resources that I hope will help you get your printer working like it should.
First, you can access a setup tutorial as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
barry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work at all. Had to return it to Best Buy to get a different printer.
No, I would not recommend this to a friend