Customer Ratings & Reviews
- Model:
- DeskJet 4155e
- SKU:
- 6454283
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
Maybe I'm technology challenged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't get it to work!! I tried several times but I couldn't get it to connect to my laptom
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not connected to your laptop and worked like it should. Your review is brief, but your disappointment is clear – and totally understandable – so I’ll point you toward some resources I hope will help you complete the setup process and get the printer working to your satisfaction.
First, I recommend that you follow a setup tutorial specific to your printer you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup or any other issue, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s horrible printer .... never buy it. It is so cheap the older models are rather more funnctionl
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you've not had the experience you expected with the printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, to learn more about your printer and all its features, or for help solving problems, you can access video tutorials, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
For additional help, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can assist you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, get troubleshooting documents specific to your printer or search our extensive knowledge library. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
Dont buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good if you need to print.. i purchase to print some color copies i was able to print 10
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Sandra.
I’m sorry to hear that your printer stopped working after 10 prints. Your review is relatively brief, but your frustration is clear – and totally understandable – so I’ll offer a resource and some information I hope will help.
I can’t tell from your review why your printer stopped working, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Not happy, returned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a terrible time registering and never got it connected with the HP ink supply.
No, I would not recommend this to a friendI would not recommend this Product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could even get the fax part of the process to function properly.And printed copies Way too slow.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Sean.
I’m sorry to hear that your printer has rendered prints slowly and performed poorly regarding the fax function. It’s easy to see why that would be quite a frustrating combination, so I’ll offer some information and resources that I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including fax issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
You might also find useful information by following the steps in these guides to improving print speed:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
If you still need assistance, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
cheaper than a dollar burger
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.looks cheap and printer is cheap. I wont recommend.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you've not had the experience you expected with the printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, to learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial (if you still need it), user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
- Pros mentioned:Ease of use, Size
happy I bought this printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.a little noisy but easy to use. good for its price. good looking and good size. fits well on my desk.
I would recommend this to a friend Was fine for a week
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped loading paper properly after a week but I guess you get what you pay for
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer stopped loading paper. I can easily understand why that would be quite an unwelcome surprise, especially after having the printer only a week. With that in mind, I’ll suggest some resources I hope will help you get your printer working like it should.
First, I recommend you follow the steps in this guide to document feeders that fail to pick up paper or push through too many pages:
- support.hp.com/us-en/document/c01728503
You might also find useful information in this troubleshooting guide for printers that display an out-of-paper error and do not pick up paper:
- support.hp.com/us-en/document/c00786157
If those suggestions don’t lead you to a solution, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Horrible printer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cant get it to work .it doesn't connect to my wifi and It's to late to return it .
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not connected to your Wi-Fi system like it should. I can wholly understand why that would be a tremendously frustrating start to owning a new printer, so I’ll suggest a resource and some information I hope will help you get your printer connected and working like it should.
I can’t tell from your review why your printer won’t connect, so I suggest you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Ease of use, Print quality
Good Print Quality
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great printer. It was easy to setup, plug-in, pop-in the ink cartridges and connect to my network. The print quality is very good and the ink didn't smudge, even when touching as soon as it was printed. Paper feeds from the back, not a drawer.
I would recommend this to a friend poor paper feeder
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.setup instructions are vague. problems with the loading and feeding of the paper.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer was difficult to set up because of vague instructions, and that you’ve had problems with loading paper and the document feeder. It’s easy to understand why that would be a frustrating start to owning a new printer, so I’ll suggest some resources I hope will help you improve the printer’s performance.
First, I recommend you follow the steps in this guide to document feeders that fail to pick up paper or push through too many pages:
- support.hp.com/us-en/document/c01728503
You might also find useful information in this troubleshooting guide for printers that display an out-of-paper error and do not pick up paper:
- support.hp.com/us-en/document/c00786157
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
doesn't work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After SIx agents trying to make the printer correspond to my laptop, it still does not work
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear your printer has not connected to your laptop like it should. It’s easy to understand why that would be quite exasperating, especially considering so many people tried to help you make it work, so I’ll offer some resources that I hope will help.
As you probably know, HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a resolution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of time and energy. Should have never purchased. Regrets, regrets, regrets!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you regret purchasing your printer. Your review is brief, but it’s clear that you have experienced difficulty, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll offer some resources I hope will help you get the most from your device.
First, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help solving problems or to learn more about your printer and all its features, you can access a setup tutorial, troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Useless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a terrible printer. It rarely would print anything. It was useless.
No, I would not recommend this to a friendWorst investment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible at remaining connected to printer, does NOT come with instructions!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Shayla.
I’m sorry to hear that your printer has performed poorly regarding connectivity and that you’ve not had access to adequate instructional materials. I can wholly understand why that would be a terrible first impression after buying a device. I want to help you get the printer working to your satisfaction and get the most of it from here forward, so I’ll provide some resources aimed at meeting that goal.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
To learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial – if you still need it – as well as user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/29378225
If the connectivity issue persists or you need assistance with anything else, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Mr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't give you Zero stars. Instructions were unintelligible so I returned it
No, I would not recommend this to a friendIt's good, but it could be better
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've bought HP printers in the past and I haven’t been disappointed. My last printer purchase was a HP Photosmart 6510 back in May of 2012. I placed the HP 4155 next to the 6510 just to have a side-by-side comparison. For the most, they both look to be the same size, with the exception of the 4155 having a document feed tray on top. The instructions state to download the HP app to your phone to setup the printer. Not an issue as I had already downloaded the app about a year ago. The app found the printer to print from my phone, however, the app was having trouble finding my Wi-Fi and would not connect the printer by Wi-Fi. I uninstalled the app and then reinstall and had the same issue. After multiple attempts with my phone, I decided to attempt to install the printer on my laptop. I downloaded the HP app to my laptop and it found the Wi-Fi on its own, automatically found the 4155 and set it up to print. After this, I went back to my phone and surprisingly…NOW the app found my Wi-Fi connection and connected the printer to my phone. I continued to connect to my tablet and my wife’s devices with no further issues. Ran the test pages on all the devices and no issues. Scanned documents and no issues. Used the document feeder to print multiple pages and no issues. Finally, I attempted to print double sided. The 4155 will not double print automatically. You have to manually take the first printed page, flip it over, and set it up to be printed on the other side. Next is the Instant Ink Delivery Service. Basically, the printer will keep track of your ink levels and ink will be shipped to you automatically when the printer is getting low. The printer comes with a two-month trial period and then based on how much you print a month will determine the monthly cost. 15 pages and under a month is free while 15 – 50 pages a month is $2.99 a month. The prices increase based on your usage with $19.99 a month the highest if you print 700 pages a month. So, while I like having the document feeder, this printer would be perfect if the printer provided an option for automatic double-sided printing like the 6510 I bought in 2012. I’m aware a 4000 series doesn’t have all the bells and whistles of a 6000 series, but this is also the reason why I can’t recommend this printer. If you don’t print a lot and you’re ok with single-sided printing, go for it. If you print a lot and you need to double-side documents a good amount, this isn’t the printer for you.
No, I would not recommend this to a friendCustomer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this product would’ve work like the other HP printer I had years ago!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you've not had the experience you expected with your printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help solving problems or to learn more about your printer and all its features, you can access a setup tutorial, troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
DeskJet plus 4155, too much money for a paperweigh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printed maybe 6 pages then spit out the belt and that was the end of that printer
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer suffered what sounds like a dramatic hardware malfunction. Your review is brief, but your frustration is clear – and totally understandable – so I’ll suggest a resource and some information I hope will help.
I can’t tell quite what happened to your printer, but if you haven’t already, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Pros mentioned:Ease of use, Print quality
Wonderful Printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am so far very pleased with this printer! Setting up the printer was not difficult at all. The print quality is clear and vibrant. It prints pretty quickly. I like how I can print from all of my different devices with ease. I mainly have used my phone to print because it's very simple and quick. I am loving the 6 months of free ink, and taking advantage of it. Overall happy with this purchase, it's working well for me as a full-time student and a future teacher!
I would recommend this to a friend