Customer Ratings & Reviews
- Model:
- DeskJet 4155e
- SKU:
- 6454283
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
Not great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brooke down. Not sturdy printer. Issues with printing in line and accurately.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Adrienne.
I’m sorry to hear that your printer has performed poorly. I can’t tell from your review exactly what issues you’ve encountered, but I’ll nonetheless suggest a resource and some information that I hope will help you remedy the situation.
I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Don't buy this.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. Paper feeder broke after 1 month. I would not purchase this.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer’s document feeder stopped working like it should. I can easily understand why that would come as quite a shock, especially after you’d had the printer only a month. We want our customers to have a more reliable experience that what you’ve endured, so I’ll offer some resources and information I hope will help you remedy the situation.
First, I recommend you follow the steps in this guide to document feeders that fail to pick up paper or push through too many pages:
- support.hp.com/us-en/document/c01728503
You might also find useful information in this troubleshooting guide for printers that display an out-of-paper error and do not pick up paper:
- support.hp.com/us-en/document/c00786157
If the feeder still does not function, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
buyer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sorry about the lower rating, this printer too slow and sometimes not work.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, William.
I’m sorry to hear that your printer has rendered prints so slowly and sometimes does not work at all. I can certainly understand why this would be a tremendous disappointment. We aim for our customers to have better experiences than what you’ve endured, so I’ll offer some resources I hope will help you get the device working to your satisfaction.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
You can also visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
Decent printer with potentially high ink costs
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The HP DeskJet 4155e multi-function printer/scan/fax is, for the most part, a great printer. The printer includes HP+ ink subscription options to keep you well-stocked with ink. Pros: - Easy set up - Decent print quality for an inkjet printer - Relatively navigable software (for Mac and mobile devices) - eFax service available - Fast printing in black and white - Scanning is quick, relatively good quality, and easy to set up Cons: - The top cover which houses the document feed for scanning does not have any sort of mechanism to keep the top from slamming (HARD) down on to the glass; you really need to be careful. - HP+ Ink service is a bit confusing and can be very expensive if you don't select the right subscription. More on this below - Small LCD screen doesn't provide much information Overall, for this price point, this is a decent printer/scanner. My issue is with HP+ Instant Ink. They don't explain the program as well as I think they could and you can end up with costly ink charges. The default was the $4.99/month plan - which for home-use is likely reasonable (100 pages per month). But, what is not clear - at least not to me - is if you don't print the quantity per month - will ink be shipped anyway? For example, if I only print 20 pages in a given month, the printer won't need ink. Looking through the website, it appears that they will send ink automatically "before you need them" and with free shipping/recycling for the new/old cartridges. It isn't clear to me when that will actually be. In all fairness, I haven't met the 100 page threshold yet, but it's still unclear to me whether more ink will be shipped if I don't actually need ink and when. I do not plan to continue with the HP+ Instant Ink program after the trial. All in all, this is a very decent printer for the price. As I mentioned, I think the HP+ Instant Ink program has room for elaboration to make it clearer. I am hoping as the printer gets used more and more, the software will alert me as to when (and if?) ink is due to be shipped. I would like more control. I would recommend this printer/scanner all-in-one itself, but I do not recommend enrolling in the HP+ Instant Ink program.
I would recommend this to a friendBrand response from HP Team
Posted .Hi there.
Thanks for the review and the detailed description of your experience with your printer so far. I’m glad that you’re pleased with aspects including setup, software and speed of printing and scanning, but I’m sorry to hear that you’re wary about enrollment in the Instant Ink program. I can certainly understand why you’d be trepidatious, given your uncertainties. I want you to have the best experience possible with the device, so I’ll offer some clarifying information about Instant Ink and a resource I hope will help you going forward.
First, Instant Ink is a printing plan, not a cartridge purchasing service. This means you choose a plan based on the number of pages you would like to print monthly – in your case, 100. You are billed monthly at the end of each billing cycle. Replacement cartridges are shipped as needed, based on usage, not by the month. As a result, no Instant Ink subscriber would receive additional cartridges unless the printer needs them. I’ll also point out that Instant Ink cartridges contain much more ink than cartridges you could buy at a retailer, so they last much longer.
If you need further information or assistance, I recommend that you contact our Instant Ink program via virtual or phone agent so we can help you assess and resolve the situation. To reach a phone agent, call +1-855-785-2777. Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents can be longer than normal. Thanks in advance for your understanding. To reach a virtual agent or to learn more about Instant Ink, follow this link:
- instantink.hpconnected.com/us/en/l
Keith
HP Care
hp.com/support
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to keep on WiFi. It’s gets accepted then it’s gone agin have to redo it
No, I would not recommend this to a friendprinter
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The slowest printer in the world. Replaced it just 4-6 months later
No, I would not recommend this to a friendbad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you have to constantly reinstall the printer, goes off line on its own
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has gone offline so often. It’s easy to understand why needing to frequently reinstall the printer would quickly become exasperating. We want our customers to have a more reliable experience than what you describe, so I’ll offer some resources that I hope will help you get your printer working to your satisfaction.
First, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity and printer-offline difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with connectivity or anything else, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Mr Marble
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was damage didn't work so I return it and wouldn't buy anything else
No, I would not recommend this to a friendPrinter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a waste of money. Things do not even print correctly.
No, I would not recommend this to a friendPlease tell me why I...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t get it to work!!! Why not? Who knows. My husband and I don’t.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Nagi.
I’m so sorry to learn that you’ve not gotten your printer to work. I can easily understand why that would be quite a jarring surprise for a new printer. With that in mind, I’ll point you toward some resources I hope will help you get the printer installed and working like it should.
First, you can access a setup tutorial as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup or anything else, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.too slow, feeding page by page, jams all the time. not good at all.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has experienced frequent paper jams and performs too slowly. Your review is brief, but your frustration is clear – and totally understandable – so I’ll offer some resources and information I hope will help you remedy the situation.
First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06556765
If the problem persists – and for input on how to make the printer operate faster – I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Connection problems. Returned printer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor printer. Returned to store the next day. Ordered another printer.
No, I would not recommend this to a friendSucks
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer sucks so hard to set up and then use wouldn’t recommend it
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Print quality
An inexpensive printer to handle basic printing ne
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The HP DeskJet Pluls 4155 can handle all of the basic printing functions needed on a daily basis. I can print, scan, copy & fax using my phone or computer. Setting it up was as easy as turning on the printer and installing the HP Smart App to complete the setup. Remote printing is possible with additional email addresses. I printed photos and documents and scanned and copied documents. The production qualities of my printing jobs are perfect with colors and words printed bold and sharp. The HP DeskJet Pluls 4155 is great to add to my computer and phone for printing needs.
I would recommend this to a friend Lemon at best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money on this totally useless piece of crap!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you've not had the experience you expected with your printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll offer what I hope are some helpful suggestions.
First, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help solving problems or to learn more about your printer and all its features, you can access a setup tutorial – if you still need it – as well as troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/29378225
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Poor quality printa
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality printouts. Prefer to use a brother even though pricy
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has rendered prints of substandard quality. I can understand why that would be a disappointing start to owning a new printer. With that in mind, I’ll suggest some resources that I hope will help you get your printer performing to your satisfaction.
First, I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c06557991
If the issue persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
Work From Home Must Have
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Almost everyone who possibility can is working from home during the pandemic, which means you sometimes need to print, scan and fax documents. You want to avoid going out and also at the same time do not want three different equipments sitting at home for doing all of the printing, scanning or faxing. So, this is the solution. It is a cheap, wireless all-in-one printer which does the printing, scanning and faxing. It is easy to setup, the cartridges are cheap and does the job efficiently. Talking through the details... SETUP setup is straight forward, download the HP Smart App from Appstore (google or apple) and follow the directions to setup the printer wirelessly. The paper tray can hold 60 pages and the automatic feeder had 35 pages. The printer has an LCD screen which shows you the ink status , copies left , wifi status. Wifi connection is 2.4Ghz only and does not support 5Ghz. This is not anything bad because all wifi networks support 2.4GHZ and it has a longer range as compared to 5Ghz In case of printer, range is more important than speed. PRINT, FAX and SCAN Once the printer is setup, since it is wireless, you can print , scan or fax documents from windows machine, Macbook or a phone. The printer can print decent quality prints and fairly fast. Note that the printer is bluetooth enabled and you can print documents using bluetooth connection as well. HP provides 12 months of free fax which comes in handy because you do not need to run to staples to fax documents. The printer can print 120 pages with the regular cartridge but with XL, the capacity doubles. The cartridges are cheap and you do not need to have both color and black installed to print, If you do not care about color prints, you can just use black and it will work fine,. Overall i think this is a value buy
I would recommend this to a friend Crap!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality takes so long to print and it freezes every two minutes
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Yanet.
I’m sorry to hear that your printer has not worked like it should. It’s easy to understand why long delays in print jobs and the printer frequently freezing up would be puzzling and eventually quite frustrating, so I’ll offer some resources and information I hope will help you remedy the situation.
I can’t tell from your review what issue your printer faces or why it’s performing this way, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Not a good purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is not a good purchase. Having so many problems with it
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello Yolanda,
I'm terribly sorry to hear that your printer is not working properly. Reliability is something that we always strive for with our printers, so I regret that we had missed the mark this time. This said I would really like to help to fix this.
As I don't have enough information to identify the issue, please reach out to us so we can work through the necessary troubleshooting with you. You can reach us at: hp.com/contactHP
Hope this helps!
Kacper
HP Care
hp.com/support
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super slow when printing. Going to return. Very disappointed.
No, I would not recommend this to a friend