Customer Ratings & Reviews
- Model:
- DeskJet 4155e
- SKU:
- 6454283
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
Good Value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good simple printer for the price. Lower ink cartridge costs than higher models.
I would recommend this to a friend- Pros mentioned:Ease of use
Good Printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to install Value for money n easy to use
I would recommend this to a friend - Pros mentioned:Print quality
New printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with purchase. Loved the fast printing and. clear pages.
I would recommend this to a friend Good for the price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The paper feed tray is on the outside and open to collection of dust on the paper which would collect on the printer heads eventually. The window for seeing the status of operations for the printer is on top of the printer causing you to have to stand up and bend over to see the window if the printer is on top of your desk.
No, I would not recommend this to a friendHP printer 4155e
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had a chance to use it much, but so far, it seems to be working okay..In time, will be able to attest better!
I would recommend this to a friend- Pros mentioned:Ease of use
Meets my at-home printing needs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was easy to set up and meets my at-home printing needs.
I would recommend this to a friend - Cons mentioned:Connectivity
WIRELESS …NOT! INTERNET…NOT!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TOO BAD 0 STARS IS NOT AN OPTION. PRODUCT STILL UNDER WARRANTY. WIRELESS AND INTERNET CONNECTION JUST QUIT AFTER WORKING FOR MONTHS. NO CHANGE IN HARDWARE. CALL SUPPORT. SAID THEY HAD A SPECTRUM ISSUE WITH WORKAROUND. AFTER SPENDING 1HR 55MIN ON HOLD WITHA REP, TOLD THAT SINCE I DO NOT USE A SPECTRUM ROUTER (I HAVE A ARIUS SURFBOARD …AND EERO’S …THEY COULD NOT HELP ME. I NEED TO USE A SPECTRUM ROUTER. I HAD A BETTER IDEA. I AM BUYING ANYTHING BUT HP. TERRIBLE CUSTOMER SUPPORT ON A POOR PRODUCT.
No, I would not recommend this to a friend - Pros mentioned:Ease of use
Does not last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase this printer around christmas time, already messed up. Received the Insta ink replacement in and it immediatly after I printed a couple of documents and its showing an error code stating there is a paper jame or cartridge issue. Checked printer and its spilling ink, no longer printing. Troubleshooted the printer and even purchased new ink and its no longer working! Cheap and not work it! The printed was not even used more then 5 times!!!
No, I would not recommend this to a friend - Pros mentioned:Ease of use
Dependable and good quality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up and no nonsense operation. Recommend.
I would recommend this to a friend Not good if you have poor internet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good for someone with substandard internet. When I set it up I followed the directions, not using a USB cable. The first time I printed, it printed half a page so connected my old USB cable from previous printer. Printed and scanned fine for 2 weeks. Scanner function stopped working. Won't connect to my internet but connects to the router. My internet has not been working great. Don't now if the problem is the printer or my internet. To scan, I have to disconnect the printer from my pc and hook up my old HP Office Jet 6800 which scans fine but won't print. The unit is light so can pick it up and hook up the old printer when I scan. Paper feed does not hold many pages and I miss being to automatically print double sided copies.
No, I would not recommend this to a friendPrinter 4155e
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Takes a lot of ink not even 3 weeks. But will get ink for 6 weeks free
I would recommend this to a friend- Pros mentioned:Ease of use
Nick 123
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, easy to set up. Any problems easy to fix
I would recommend this to a friend - Cons mentioned:Connectivity
JUNK!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.JUNK! Not only goes through black ink in just a few sheets, no matter that it's HP brand, and I'm only printing letters in black and white! But, this thing is a PITA to connect and keep connected to print. THEN, the stupid thing prints several pages of garbage everytime you start it up. JUNK! I've always relied on HP products in the past. Now, I am looking for something else.
No, I would not recommend this to a friend - Pros mentioned:Ease of use
MFP
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect home mfp. Works well and very easy to set up.
I would recommend this to a friend - Cons mentioned:Connectivity
Avoid this at all cost.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shocked that the product is still on the shelf. Bought it a year ago. Couldn't connect online. HP app is very difficult to use. Finally, with a help of my colleague, I was able to connect the printer wirelessly. Once working, the ink ran out right away. Left the printer unused for the whole year. Finally, a month ago, I installed brand new genuine HP ink cartridges in and crossed my finger. The print quality was so poor. I have gaps on the document. I wish I never got this printer just because it was cheap.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Annie.
I’m sorry you’ve had such a rough time with your printer. Your frustration is easy to understand, considering you endured a difficult setup process, rapid ink use and now print quality problems. I want to help you understand what’s going on and improve print quality. I hope the information and resources below reach that end.
First, I can’t say for certain what happened with the ink supply in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges. However, it’s not uncommon for printers that have sat idle as long as yours has to show some print quality issues as a result, especially if they were not shut down properly. The good news, though, is you can probably remedy this.
I recommend following the steps listed in a guide on our support site to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text. Find that guide here:
- support.hp.com/us-en/document/c06557991
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Does NOT stay connected to Wi-Fi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer was purchased for me as a gift in February. Since then, I have only had success using this printer 6x since. Every time I go to print I have to reconnect to my Wi-Fi. Here in the last month and a half, I have not been able to connect to the Wi-Fi at all. I have tried troubleshooting multiple times and I am throwing in the towel. I will be purchasing a new printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has failed to maintain a reliable wireless connection, and that it now has failed to reconnect at all. Your frustration comes as no surprise here. I want to help you remedy this problem, so I’ll suggest some resources that I hope will serve that end.
First, if you’ve not done so already, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100187854
If you need further assistance, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
- Pros mentioned:Ease of use
hp deskjet 4155e
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recommend this printer and ink is a deal its all in one
I would recommend this to a friend - Cons mentioned:Connectivity
HP worst idea the 4155
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst HP printer I have ever bought! It printed about 20 pages before going offline with a "paper jam". It will not engage the WiFi to get online help and I cannot find any paper any where in this printer. HP for the longest time sent emails telling me to turn the printer on and connect to the internet. It was on would not connect to WiFi. When it did print it was very very slow.
No, I would not recommend this to a friend Everything is Perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was fast, easy set up, Any questions I had was answered by someone very knowledgeable at Best Buy.
I would recommend this to a friendConstantly Reinstalling
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I gave this printer 2 out of 5 stars because it works 2 out of every 5 times you want to print something. The biggest issue is the wifi connection. I have fiber internet with an extended range and regularly use smart home products with little wifi issues. The minute my routing resets itself, I generally have to reinstall the printer because diagnosing the network connection through the app typically doesn't work. HP has a horrible app for printing. Lesson learned, I'll spend at least $200 on a printer from another brand
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has performed unreliably and that you’ve had difficulty using the app to remedy the connectivity issue. It’s no surprise that you’re exasperated, considering you’ve needed to frequently reinstall the printer. I want to help improve your experience. I hope the resources below will guide you to that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You might also gain useful information from a guide on our support site to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Choose the link to whichever document matches your operating system:
- Windows 10: support.hp.com/us-en/document/c04675142
- Mac OS: support.hp.com/us-en/document/c06188214
- Android and iOS: support.hp.com/us-en/document/c03561640
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on workplace attendance associated with the COVID-19 pandemic in some areas, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support