Customer Ratings & Reviews
- Model:
- DeskJet 4155e
- SKU:
- 6454283
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
Printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a nice Printer. I am satisfied that I got that Model
I would recommend this to a friendNot good for occasional printing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer cartridges dry out pretty fast if you aren't printing something multiple times a week
No, I would not recommend this to a friendPrinter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer working fine so far. I have no complaints at this time
I would recommend this to a friendPass up this one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a horrible printer. It won’t print off the Internet Dash like if I get an address label sent to me so I can return a purchase, print out a receipt that I need for taxes. Those are just two examples. I have to go through hell to get it to print. I get emails over and over from Best Buy telling me what else I could buy. I don’t want anything else! I am inundated with ads in my email Dash spam, in my mail, in radio and TV. It makes me sick. I think I will return this printer but I’m afraid I will get something worse and I need a printer/copier machine. It’s also very slow to respond.
No, I would not recommend this to a friendNot good for lots of printing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps going into "sleep" mode all the time. I have to unplug it to restart it. Wouldn't recommend at all. I do too much printing for this printer.
No, I would not recommend this to a friendHP Ink Jet Printer - wireless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely reliable, exceeds my expectations. Top quality.
I would recommend this to a friendImpossible to setup for consistent use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this printer, it keeps disconnecting from my computer and then it takes me about 30 minutes to get it running again, I'm going to junk it and buy a different brand. Oh, and that HPSmart app that controls the printer is junk too. HP brand has gone downhill over the past 10- years. I'll never buy another HP product again.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Thomas.
I’m sorry that your printer has failed to maintain a reliable wireless connection, and that the HP Smart App has caused you trouble. Your frustration comes as no surprise here. I want to help you remedy these issues, so I’ll direct you to some resources aimed at making that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
Next, I suggest you follow a guide to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Find that guide here:
- support.hp.com/us-en/document/ish_1716406-1413451-16
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Mr.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not connect, unit worked for 2 days, not connecting to WiFi.
No, I would not recommend this to a friend Run Far Away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I read the reviews about challenging setups and thought…heck, I’m an IT guy - it can’t be that hard. After 40 minutes of following the instructions to no avail and doing my own troubleshooting, I called HP Support. 3 hours later, 3 technicians, and no resolution - “We’ll need to have engineering call you back on Monday. We have exhausted every option.” And, that’s true. We did it all and still the wireless configuration in the printer would not work. So, I returned it. Bought a Canon. Up and running in 10 minutes. HP needs to figure out their wireless configuration because I won’t buy an HP for a long time now.
No, I would not recommend this to a friend- Pros mentioned:Print quality
Hp Desk jet plus 4155
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Recommend this printer because it got cheaper ink but i will warn u if u need scan something on this printer u have put paper in scanner and use ur mobile device and go to hp app to do the scanning part and fax other then that its a deal
I would recommend this to a friend - Cons mentioned:Connectivity
Do not waste your money!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful printer! 99% of the time it won’t connect, it won’t print from any of our computers but one. Then when your “instant ink” subscription runs out (by the way our shouldn’t even be out yet) it won’t print AT ALL unless you give them a credit card? I’m beyond livid. I print a lot and these issues started popping ip 2 months in (ya know once you can’t return the piece of junk) so here I am, yet again unable to print an hour before meeting my client. HP’s customer service has yet to respond.
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Stay away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First time setup was incredibly difficult. Very confusing process, my desktop can’t find the printer and then I’m told it’s because I’m using an Ethernet connection. (Why does that change anything?) the lack of a usable display forces you to middle man through the slow, counterintuitive, “HP smart” app to connect. Once downloaded, the app has both times on both networks I’ve tried to set up on, been terribly slow, constant vague errors, and troubleshooting offers no solutions. Upon setup on a new network the printer is “offline” for no real reason after connecting until I unplug then plug back in. Once trying to print on the new network, I get E1 error codes every attempt even though my paper size settings are correct. I had so much trouble getting this connected just for it to not work. The scanner was sub-par and mostly produced illegible work when it was working, it was slow and took 2 different devices to make the wireless setup happen each time. So far I’ve wasted a cumulative 4 hours between each setup and first attempts at printing. Awful product, get it off the shelves. Bluetooth, hardwire, a chance to choose the WiFi network via the printer rather than through another device are all valid options. Why make this such a task? Stay away from HP as I’ve seen similar reviews of all printing products. Either mine is defective or the printer sucks. Since I somehow managed to get it functioning the first time, I’m inclined to believe it’s the printer. Not me.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that your printer has caused you such inconvenience and difficulty. The aggravation and disappointment you express are certainly understandable, considering you’ve dealt with issues related to setup, software, connectivity and scanning. We want our customers to have a far better experience than what you’ve endured, so I’ll offer a resource and some information I hope will help you remedy the situation.
I can’t tell from your review what has caused the issues you describe or whether they’re related, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
It got the job done
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.overall I was very happy with it. loved the idea I can print from my phone. it did stop scanning recently and by me having total tech just took it back to the store and they took care of it no problem and got another one.
I would recommend this to a friendNever Again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this printer for 1 month. I regret the day I bought it. I have had to uninstall and reinstall it a number of times. I finally got someone on the phone and after almost an hour, they got it to work, but when I tried using it after we hung up, the same problems started again. When you tell it to scan, it says it cannot locate the scanner. All my problems has been in scan mode.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not come with a USB cable. Will not connect over WiFi. Support is a virtual chat bot. Worse printer I have ever owned. Does not work when needed.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not connected wirelessly and that you’ve not received the support you need. I can certainly understand why that would be a disappointing and troubling start to owning the device. I want to help you get your printer connected and working to your satisfaction, so I’ll provide some resources aimed at making that happen.
First, I recommend that you follow a setup tutorial specific to your printer you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/2100187854
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup, connectivity or anything else, I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help you assess the situation and find a solution, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Mrs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy! I’m unable to contact to my phone and/or iPad! I have purchased 3 printer to WiFi cords and nothing fits! Ugh!! I about ready to return the printer
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Joanne.
I’m sorry that your printer has not connected to your mobile phone or iPad like it should, and that you’ve purchased several cords but they still won’t connect. I want to help you get the device connected and working to your satisfaction, so I’ll provide a resource I hope will reach that goal.
I recommend that you contact us directly so we can help you assess the situation and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Good until you need it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.About 9 months ago I received this printer as a test product and had had no issues with the printer. I gave the printer a very positive review. I don't use a printer very often and it had been about a month since I last used this and now it won't even feed paper regardless of how much I put in it. The paper did not change from the last time I used it. I cannot recommend this printer. When new it was quite good. But after it has been used, it appears that it is fragile and isn't very durable.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
Thanks for taking the time to write the review and report your experience over time with the printer. While I’m glad it worked well for several months, I’m sorry to hear that the document feeder won’t process paper like it should. I can certainly understand why that would be a jarring surprise, especially considering it had worked well before and the problem showed up with no explanation. I would love for you to get the device working like it should, so I’ll offer some resources aimed at reaching that goal.
First, I recommend you follow the steps in this guide to document feeders that fail to pick up any paper or pull through too many pages at once:
- support.hp.com/us-en/document/c01728503
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will not stay connected to network. Trash do not buy!
No, I would not recommend this to a friend Difficult to Set Up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HP asks you to download an app to set up the printer, but it's much easier to connect it to a computer with a printer cable(Not provided in the package). I could not get the phone app to work at all. It refused to connect to my wi-fi even though I entered the correct password to my router. I'm giving three stars because the printer itself is nice once you get it set up. Just don't use the phone app. If you purchase this, make sure you have a USB 2.0 A to B cable, because the app will more than likely fail on you.
No, I would not recommend this to a friendTerrible wireless connectivity
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this printer for almost a year now and I am so frustrated with HP. I will never buy an HP printer again. Most of the time I have to restart my printer, or restart my computer for them to communicate with each other. HP makes you constantly login to even get to the printer options. The whole process is ridiculous. While the print quality is ok - it takes forever to make the stupid printer work.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so poorly in terms of maintaining a wireless connection. While I’m glad you like the device’s print quality, I’m sorry that you’ve had to deal with the frustration of frequent resets and logins for nearly a year. I want to help you remedy this problem, so I’ll direct you to some resources aimed at making that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If the connectivity does not improve to your satisfaction, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support