Customer Ratings & Reviews
- Model:
- DeskJet 4155e
- SKU:
- 6454283
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
Review of my Hp Deskjet 4155e inkjet printer.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printing quality is not as good as I have expected it to be.
No, I would not recommend this to a friendGreat Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First of all, kudos to Best Buy, I ordered this understanding it would take 7 days, but it was delivered the next day! I've had HP Printers for at least 20+ years and felt to continue this streak, because I've had real good experiences with their products. I got this printer all set up without too much issue. The main issue I had was connecting it to my network. I read other reviews of similar issues but it took me 4 tries and finally got it connected. I'm sure my experience with this printer will be as good or better than my previous ones. I don't think you can go wrong with a HP printer.
I would recommend this to a friend- Cons mentioned:Setup
One of the Worst Purchases I've Ever Made
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is absolutely one of the worst purchases I have ever made. I replaced my original printer and the new one has the same issue as the one it replaced: It is a horror to set up and once it is set up it keeps failing. Every time I want to print, I have to call HP support. I can never rely on this printer to simply work. I bought a printer to use for business and printing one page is always a nightmare because of the way this printer consistently fails to do what it's supposed to do: Print. I wish HP would either refund me or allow me to use my purchase price towards a different model altogether. But the only resolution they offer is sending me the same crappy printer. Plus, I don't even print that much. How can I? The printer rarely works. Yet, the printer drinks ink like water. So I've had to replace cartridges twice. Run -- do not walk -- away from making this purchase. It's a waste of money and extremely frustrating to be stuck with a machine that sucks as badly as this one does.
No, I would not recommend this to a friend Don't waste your money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly goes off line. Hard to impossible to get back on line without geek in home repair. This will be the third time I have had to schedule an appt. That will be $150 in in home charges. The computer sells for $125. Worst computer I have ever owned. Even when it did work, showed printer off line. Next time this happens, it's going in the dumpster.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, John.
I’m sorry that your printer has frequently gone offline, and that you’ve hired technical professionals to help you get it back on your network. It’s no surprise you’re frustrated here, considering after your next appointment you’ll have spent more than the printer cost. I want to help you out of this dilemma, so I’ll suggest some resources I hope will reach that end.
First, if you’ve not done so already, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
HP Deskjet 4155e - Garbage printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is garbage. Had it for less than 2 months when the rollers started making loud noises. Took it back for an exchange. The new exchanged printer will not print at all. I will never buy another HP printer again.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Junk - Pay more for better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Getting it to just link to my WiFi was ridiculous. I had one problem after another, iwth software issues that truly are not yet resolved (as of 01/2021). When I look at my phone app, it says the printer was connected and ready to go. My computer says it's offline. The printer itself shows that it's connected. The print quality is also poor. I noticed that on virtually every document I print, at least one line is squashed down (and no it is not the paper feed. Save yourself the sorrow, and cough up an extra $50 for a printer that won't waste your ink with one wasted color ink test page after another, and your time as you endlessly restart your router and printer, trying to make this nightmare print your docs.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that your printer has performed so poorly. I can easily understand why issues related to connectivity, software and print quality would be absolutely exasperating, so I’ll offer a resource and some information I hope will help.
I can’t tell from your review what’s causing these problems or whether they’re related, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Do not buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is fine....when it works. Everytime you need to print, you'll find that you have to reinstall software, get it back "online", reset the wifi for it or some other issue. It is never available to print on demand, it's the worst printer I've ever bought.
No, I would not recommend this to a friendWorst HP Printer I have used
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After one hour of trying to set this printer up, it still would not connect to my wi-fi network. This is a process that should have taken seconds or a couple of minutes. Once set up, it kept disconnecting from the network. I have had many HP printers in the past and this is the worst. It is going back to Best Buy.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Not worth my time or efforts
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I originally thought that since I had an HP computer, I would purchase an HP printer. I own a small business, but need client forms filled out for each client. This printer started out pretty simple, set up for me was easy. Easy, that is, until I needed to purchase new ink. I have spent literally twice as much as I needed due to the cartridges not being able to communicate with the printer. I have tried every which way to Sunday to overcome this....HP virtual assistant is clueless and I cannot get the downloads to properly update the printer from neither the app or online. I have spent hours of my time trying to print one form due to loss of connectivity either through the Wifi or wireless functions. I am ready to throw this out the window and get an Epson or Canon. Sorry HP, I tried and I don't have hours to be placed on hold.
No, I would not recommend this to a friend unknow
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its not what I was looking for. Its not what I was looking for Its not what I was looking for
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you've encountered difficulty with your printer or that your experience has differed from what you expected. I’m also sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll offer what I hope are some helpful suggestions.
First, to learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial – if you still need it – as well as user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/2100187854
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link:
- support.hp.com
Keith
HP Care
hp.com/support
Difficult setup, No warning about 5G incompatible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the worst and I love HP. First off, it is not compatible with 5G wi-fi and when consulted help to set up they wanted to get in touch with my Internet services to reconfigure my 5G-really for a computer. It also has a USB connection site but does not give you a cable! Returned after 2 hours of frustration
No, I would not recommend this to a friendHp printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product. I have bought a few computers as well from HP and they are just Horrible. Hp need to do something about their products. Even though i will stay away from anything that says HP.
No, I would not recommend this to a friendDO NO BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Now I know why it is only $100.00. Constant problems.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Char.
I’m sorry to hear that you've encountered difficulty with your printer. I can’t tell from your brief review what specific issues you’ve run into, but I’ll nonetheless suggest some resources that I hope will help you navigate those and get the most from the device.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity, print quality and cartridge installation. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For additional help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187854
If there's any specific way that we can help you, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
A Little Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even though the paper guides are adjusted correctly, the scanner document feeder has a tendency to draw some (8.5 x 11) sheets in at a slight angle resulting in cockeyed scans. The iOS app connects over a Wi-Fi network and always sees the printer but sometimes gets hung up waiting to report the ink levels. (latest versions of the iOS, HP Smart & printer firmware)
No, I would not recommend this to a friendNo internet connection after 3 weeks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I gave it a 1 star because I had the printer for less than 1 month and it stopped connecting to the internet. I was on the phone with HP for 2 days trying to fix the problem and they could not. I even talked with the company of my router, they couldn’t fix it either nor could Xfinity
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer was easy to setup. I love that I can print documents, fax from my phone. Great printer
I would recommend this to a friend Should have kept receipt and box…junk printer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wi-Fi drops and needs to be reset with each use. Can not push copy button to copy print. Have to disconnect, reconnect, wait for printer to refresh then keep pushing button till it decides to print one copy. Waste of money!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has not maintained a reliable wireless connection, and that you’ve had trouble with functionality. I can certainly understand why that would be a frustrating combination. I want to help you resolve these issues, so I’ll suggest some resources aimed at reaching that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/help/printer
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to the main user manual, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100187854
If connectivity doesn’t adequately improve – and for input on the functionality issue you describe – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Trash, Required Subcription
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They require a monthly subscription. Thats trash. Cancel the subscription, your ink cartridges don't work. The ones that come with it. You have to buy non instant ink cartridges. Paid for the service for over 6 months, printed barely 200 pages total. Ink that came with it still has over 50% yet I can't use it.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Not recommended
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1 week and its broken. Everytime I wanted to print, it kept on asking to install the printer. Then sometimes it says its offline or it will just print half of the pages. It is also hard to connect to the internet.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so abysmally. The disappointment you express is wholly understandable, considering that the device needed reinstallation, went offline or stopped print jobs with no explanation. I would love to help you resolve this issue, so I’ll provide a resource and some information aimed at getting you there.
I can’t tell from your review why your printer has performed this way, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Don't buy any HP printer with instant Ink
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy Instant print!!! If you cancel the membership after subscription, you not available to print.
No, I would not recommend this to a friend