Customer Ratings & Reviews
- Model:
- DeskJet 4155e
- SKU:
- 6454283
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
You get what you pay for
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Price was great. However, the printer is very slow. If you are looking for a printer to print immediately, do not purchase this printer. I can print, go fix a cup of coffee, use the bathroom and come back and still wait. However, the quality is pretty good. I wish I would have purchased a different printer. I will stick with this one for the time being.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
Thanks for the review and feedback. While I’m glad to know that you like your printer’s print quality, I’m sorry to hear that is has yielded prints so slowly. It’s easy to understand why that would quickly become frustrating. We want to make sure that your printer is reliable for any urgent printing needs, so I’ll point you toward some resources I hope will help.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Hot to use this thing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't figure out how to use it. So many steps to getting it set up and no help. They ask for the password, I don't know the password, nothing says this is the machine's password. So I am not sure if I should return it
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you’ve run into trouble setting up your printer. I can certainly understand why multiple steps, a confusing password request and not receiving the support you need would be a frustrating start to ownership. I want to help you get the printer installed and working properly, so I’ll offer some resources and information I hope will reach that end.
First, if you’ve not done so already, I recommend that you follow a setup tutorial specific to your printer you can find on our support site. On the same page, you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/2100187854
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
- Cons mentioned:Setup
Deskjet Plus 4152
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst piece of trash I have EVER bought. Will be returning. The set up is a joke, NEVER got it to work! Did EXACTLY what instructions said and got nothing but errors. I WILL NEVER PURCHASE HP PRODUCTS AGAIN.
No, I would not recommend this to a friend - Cons mentioned:Connectivity
This printer is trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is absolute trash. Setup was horrible. Doesn't print reliably from Windows OR Mac or even mobile for that matter. Extremely slow to respond, generally does not work at all.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so poorly. Your review is brief, but your frustration is clear – and totally understandable – so I’ll point you toward some resources I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including connectivity issues if that’s part of what’s causing your difficulties. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Seriously the worst
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this trash printer. It goes to sleep if you don't use it after ten minutes, which would be fine if it weren't for the fact that there is NO WAY to wake it back up. I have to unplug it and plug it back in every single time I want to use it. Also, don't expect the "wireless" aspect to work most of the time. In the Year of Our Lord 2021, I would just like to know, why has NO ONE FIGURED OUT HOW TO MAKE A WORKING PRINTER? We literally have devices that we carry around in our pockets that can do basically anything you want. Why are all printers so terrible? Can no one save us from this torture?
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has given you difficulty after entering sleep mode and also failed to maintain a reliable wireless connection. The exasperation you express is certainly understandable, considering you’ve needed to reset the printer so often and, from the sound of it, had bad experiences with other printers. We want our customers to have better times that what you’ve endured, so I’ll offer some resources that I hope will help you get the device working to your satisfaction.
First, I recommend you follow this guide to sleep mode and how to deal with problems that arise when a printer is in sleep mode:
- support.hp.com/us-en/document/c04183583
You can also visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Garbage HP WIRELESS PRINTER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this HP Deskjet Plus 4155 just over a month ago. I use it for the old thing and every time I want to use it, it wont work. The scanner works great but printing anything is like a nightmare. I would never recommend this product to no body. I am forever calling HP to fix the printer problem. This is really ridiculous since it is not even 2 months old. I printed maybe 50 pgs and already had to change the ink, unreal. I spend more time on the phone to fix the problem then I have used this new product. DONT BUY THIS PRODUCT
No, I would not recommend this to a friendgot to have a smart phone to work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.does not work with chromebook unless you have a smart phone wish i'd known this before i bought it! only prints half the sheet when printing something! only way to fix was to down load hp app on smart phone or have windows or mac! or buy a 500.dollar smart phone. called hp the first thing tech asked is "if you connect to wireless connection you can fix that. i asked how do you connect printer to wireless connection? you need to down load hp app on your smart phone."
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you’ve been unable to install your printer on your Chromebook because you don’t have a mobile phone. I can certainly understand why that would be quite an unnerving surprise. I want to help you get your printer connected, so I’ll offer some resources I hope will be useful.
First, I recommend you follow the steps outlined in this guide to setting up HP printers with a Chromebook. I looked over it and see no mention of needing a mobile phone. It also has an FAQ that you might find useful. Find that document here:
- support.hp.com/us-en/document/ish_2059279-1992970-16
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Garbage - Obsolete
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My father 87 bought this printer and couldn't connect it. I spent hours trying to get it to work with Windows 8. The salesman told him this was a replacement for the printer I wanted him to buy. 1) You need a A to B USB cable to connect it for the 1st time. 2) The web page HP directs you to is obsolete. This is an obsolete printer with no support. Junk. FYI not bought at Best Buy.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not set up and connected like it should. I can easily understand why getting confusing information about setup and software would be puzzling and eventually frustrating, so I’ll point you toward a resource and some information I hope will help.
This printer was released only this year, and you should be able to set it up without a USB cable. I can’t tell from your review what part of our support site you were sent to or why the printer wouldn’t connect, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Waste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I can give this product zero stars I would. It is the worst printer I have ever owned in my entire life. If it falls asleep the whole printer shuts down and the power button does not work. you have to literally unplug it from the wall leave it unplugged for 30 seconds and plug it back in to use it. It has a really hard time taking paper out of the tray. It comes back over and over again there’s a paper jam even when it hasn’t even taken any paper.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has shut down and required resets after entering sleep mode, and that it has shown paper jam errors even when no paper has jammed. The frustration you express in your review is totally understandable, considering what you’ve endured. I would love to help you get the device working to your satisfaction, so I’ll point you toward some resources aimed at achieving that.
First, I recommend you follow this guide to sleep mode and how to deal with problems that arise when a printer is in sleep mode:
- support.hp.com/us-en/document/c04183583
Regarding paper jam messages, as you’ve unfortunately discovered, sometimes these can be real or false, meaning the printer might report an error when there is no jammed paper. I recommend referencing the steps in this document to troubleshoot real as well as false paper jams:
- support.hp.com/us-en/document/c06556765
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Worst Printer Ever Used
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I feel like this printer is a piece of crap and that I have wasted my money. It worked for the first month - although I barely get 20 b/w prints per cartridge (not helpful at all). Now it just makes noise as the cartridges slide back and forth. When it last printed, it was spitting out blanks. I don't want troubleshooting. I wish I could throw it off of the balcony to tell you the truth.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Calvin.
I’m sorry to hear that your printer has performed so poorly for you. I can easily understand why rapid ink use, printing blank pages and unexplained noise as the ink carriage moves would be unnerving and quite frustrating. I want to help you resolve the situation, so I’ll offer a resource and some information aimed at that end.
I can’t tell from your review what’s causing these problems or whether they’re related, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
The worst printer I've had in 30 years. Never buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HP printing software is horrific. Nothing works ever, constant problems, constant conflicts, takes 10 minutes everytime to get 1 thing done. I'm never buying another HP anything again. I'm throwing mine straight in the trash, no one should ever have to use this printer and the programmers should all find a new career, obviously writing code that works is far beyond their skills.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you’ve had such a difficult time with your printer. The utter exasperation in your review comes through quite clear, so I’ll offer a resource and some information I hope will help.
I can’t tell from your review why your printer has not worked like it should, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Under 1 year and won't connect to Wi-Fi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Under 1 year and won't connect to Wi-Fi. Believe 1 star reviews. Purchased 12/31/20, purchased ink last on 06/29/21 and it's out of ink again. The printer jams constantly and like other reviewers have noted, troubleshooting takes anywhere from 30 minutes to an hour with no avail. Do NOT buy!
No, I would not recommend this to a friendHp all in one printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this printer. I used it once. It worked. I tried it again 3 months later, it will not print. The ink has dried up and the company wants to charge to diagnose and troubleshoot. Says it is out of warranty. Buyer beware! Best Buy beware!
No, I would not recommend this to a friendNOT AS ADVERTISED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good but needs USB cord to install which did not come with machine.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that your printer has been so difficult to set up. I can understand why receiving confusing information on what you needed to connect your printer would be quite frustrating – and understandably so – so let's see whether I can help you remedy this with some suggestions.
First, I just watched the setup tutorial video for this printer, and a USB cable is not required for installation. You can access that tutorial as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site.
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
If you need further assistance, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Unreliable and Frustrating
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is incredibly unreliable and frustrating to operate. I consider myself relatively tech savvy and this thing has been a nightmare. Stay away... Also worthwhile to do the math on toner cost versus number of pages you can print per cartridge....
No, I would not recommend this to a friendScanner software terrible, scan feeder terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is a piece of junk. The scanner software tries to auto orient the print. Some pages upside down, some pages a mirror print. The document feeder is terrible. Please let me turn off the auto orientation
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you’ve experienced difficulty with your printer’s scan function and document feeder. Your review is relatively brief, but your frustration is perfectly understandable, so I’ll point you toward a resource and some information I hope will help.
I can’t tell from your review what’s causing these problems or whether they’re related to one another, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
MM
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute worst printer I have ever had! Very fussy about paper loading, lights flash randomly, prints out many duplicates or blank pages, says there is a paper jam, when there isn't. Drives me crazy. It's going in the trash!!!
No, I would not recommend this to a friendBeware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps losing the wifi connection - HP virtual assistance sucks. Had to call the geek squad twice to reconnect. No practical solution to reconnecting. I'll never buy another HP product.
No, I would not recommend this to a friendDo not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer I have ever owned, Paper either doesn't feed or jambs most times, when it does feed it feeds the paper crooked, defective door sensors, wireless printing works 30% of the time
No, I would not recommend this to a friendDoesn't worth the money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't work fine; shallow ink in the cartridge, and they are costly. I faced many connectivity issues with my windows 10. I would not recommend this to anyone.
No, I would not recommend this to a friend