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Customer reviews

Rating 3.9 out of 5 stars with 5285 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 106 Showing 2,101-2,120 of 5,285 reviews
  • Cons mentioned:
    Setup

    Rated 2 out of 5 stars

    A bit disappointed.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really disappointed with this printer. I have yet to get it set up so that it will print all the time. I’m pretty tech savvy so this was disappointing.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi there.

      I’m sorry to learn that your printer has been so difficult to set up and get working properly. The disappointment you express is totally understandable. I can’t tell from your review whether you were able to complete the setup process or you’re just experiencing unreliable performance. Nonetheless, I’ll provide some resources I hope will remedy the situation.

      If you still need to complete setup and installation, you can access a tutorial specific to your printer on our support site. Regardless, on the same page as the tutorial, you can find user manuals, how-to documents, software updates and troubleshooting guides. Find those materials here:
      - support.hp.com/us-en/product/model/2100187854

      You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity difficulties. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
      - support.hp.com/us-en/topic/diagnostics

      If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
      - hp.com/plus-help

      Keith
      HP Care
      hp.com/support HP

  • Rated 5 out of 5 stars

    Nice Buy

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's pretty cool to print from my phone instead of having to go to my laptop and then print it also alerts you when you're long ink and if you join the HP ink club they will automatically send you ink very convenient.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    okay!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not used it much, but it jammed the first time I tried to print a test page.

    I would recommend this to a friend
  • Cons mentioned:
    Setup

    Rated 2 out of 5 stars

    Awful set up. Good printer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer was a nightmare to set up. After downloading HP Smart and trying to follow all prompts, it notified me that it could not automatically download the driver etc. I then followed direction to do it manually, without success. I tried numerous work arounds. No dice. One thing it did was to request a password from my keychain. I tried all logical passwords I had. Nada. I enlisted my firm's IT guru. No way. Finally, at some point a page popped up which seemed to say everything was enabled (although everything else said it wasn't.) My IT guy said try to print something. I did and it did. A lot of time wasted and a lot of unnecessary frustration. Then I tried to sign up for Instant Ink. Not as time consuming, but again I had to backtrack and go to multiple screens before I finally succeeded. Why should two processes that should be routine be so screwed up with totally inadequate step by step direction? And no--I am fairly computer literate. The printer itself seems fine, so far.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi there.

      I’m sorry to hear that your printer was so difficult to set up. Same for the Instant Ink signup. I can understand why that would be quite a frustrating experience, so I’ll offer you some resources that I hope will help you have a better experience going forward.

      To learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
      - support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225

      If you have any questions or concerns, I hope you’ll contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. To expedite the process, I recommend gathering the following information before the call:

      - Model number
      - Serial number
      - Your location
      - Case number (from any previous contact with HP support)

      Keith
      HP Care
      hp.com/support HP

  • Rated 4 out of 5 stars

    HP 4155e DeskJet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer took some getting used to, but is working well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little noisy when it is getting ready to print. otherwise does a good job

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work perfectly for printing labels for my business

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good quality, easy to use and set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, easy to set up, works great, compact.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Very Useful and Convenient

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great device to have on hand in the home. You can print wirelessly which is extremely convenient. Unfortunately, it doesn’t come with a manual or instructions, so you have to Google anything you need to know.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup is a pain, being forced to use the HP app is not a good experience

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    College daughter

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For my daughter College dome use something small and save space

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great printer all around

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! Great for photos and regular documents.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good……………………..………………………………………………………….,,,……………………..

    I would recommend this to a friend
  • Pros mentioned:
    Print quality, Size

    Rated 5 out of 5 stars

    Perfect for my small desk

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is pretty compact, and can fit almost any desk type. It makes it very accessible, and the quality of the print is pretty good for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to install. Great for my start up business

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    easy setup / frustrating printing proccess

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ive owned nothing but HP printers in the past & they have been easy to use. While the setup on this printer is fast & easy using the HP app ….. printing is a *itc* …… printer wont print over wifi & when you send something to the app to print it takes forever to proccess / then errors out part way through the proccess……… i thought this might be a cheaper long term solution to my print needs with the instant ink subscription but going to return it & buy the expensive ink for my old non-instant ink compatible HP printer

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Very good, but...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this printer especially in ‘quiet mode’ but I could only give it three stars because of the difficult set up and because it loses it’s WiFi connection after a short time and can only be reconnected by switching off and on again. Reading reports on line it seems I’m not the only one with this problem. HP, sit up and take note, do something about it, maybe a software or firmware modification! My instant ink supply arrived within a few days but I haven’t had to install the cartridges yet. The original ones are still going strong (3 weeks use to date)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer works quite well. Its fullfilling my needs in my home office.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Decent all in one!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a decent all in one for the home. There were some hiccups after the initial set up but once connected, it does the job. Did not read those five stars because once in a while, My device is loose connectivity and then I have to reset the printer to get it going again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice printer/scanner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks like this printer will do everything I'm needing.

    I would recommend this to a friend