Customer Ratings & Reviews
- Model:
- 3XV13A#B1F
- SKU:
- 6404821
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
Eats ink quickly, AVOID
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The print quality is fine, but this thing eats ink. The two cartridges lasted less than two weeks. Regretting this purchase.
No, I would not recommend this to a friendINK HOG SO BAD
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took ages to get to connect correctly i pront out 3 small color items and it ran out of most of the color ink and when choosing the option to print with blacknink it kept usomg the remaining ofnthe color no mater if i chose the option in app or onnthe printer itself if i could return it i would i now no why ot comes with 6 month of ink refill
No, I would not recommend this to a friend- Cons mentioned:Connectivity
ok I guess
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like this particular item. It had a hard time staying connected to my devices. I also had a problem with my cartridges getting stuck.
No, I would not recommend this to a friend - Pros mentioned:Print quality
Printer for my Cricut
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is sooo cool! Its quiet and it prints fast. I use it mostly for my Cricut and printable vinyl. It does an excellent job for this. The print is clear and Bright!
I would recommend this to a friend - Pros mentioned:Price
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product for the price that I got it for was extremely good. Everything worked perfectly, and I will be shopping here in the future. All safety guidelines were followed by staff, which made my experience even better.
I would recommend this to a friend - Cons mentioned:Connectivity
Not bad but spend a little more and get better
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't love the set up and no menu is just not my jam. Disconnects often from network and I have to reset. It's loud aswell. Can't hear my conference while printing.
No, I would not recommend this to a friend Good printer just different that my last one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the printer just wish it was More user friendly. My last one had everything on the screen. When to add ink and how to reset the paper. This is a little different, I am sure once I get use to it I will be happy with it 100%
I would recommend this to a friendDon't recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I made sure to ask questions when deciding which printer to buy. I don't need anything elaborate as we do minimal printing, but I was assured that the cheaper options were not desirable as far as quality. From the first attempt at installation I had some problems. I have a decent set of skills so I was able to figure out what to do and installed the printer. It printed fine for a couple weeks until it suddenly stopped. The HP Smart Doctor said install needed to be finished but again I had issues. I had to once again play around with it and it prints. For now.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Maria.
I’m sorry to hear that your printer has stopped working. I can easily understand why this would be a jarring surprise, especially after the difficult setup experience you describe. I want to help you remedy this situation, so I’ll offer a resource and some information I hope will accomplish that goal.
I can’t tell from your review why your printer stopped working, but HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help you assess what’s happening and find a solution, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Don't waste your time or money on an HP
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs constant tech support when ever there is a Windows software update. On line trouble shooting is worthless. Good luck finding a phone # to call them. Have to re register for HP ink every time there is a windows update. TOTAL waste of money. THis is my SECOND one I have purchased
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Donnalyn.
I’m sorry your printer has caused you stress. I can certainly understand why needing technical assistance after updating your Windows operating system, not getting the online support you need and not finding a number for phone support would be a frustrating combination. I want to help you resolve these issues. I hope the resources I’ve listed below reach that goal.
First, if you’ve not done so already, I recommend that you visit a page on our support site devoted to Windows compatibility issues. Find that page by following the URL below. (Note that although the URL specifies “Windows 10,” the page has been updated to include Windows 11.)
- support.hp.com/us-en/help/windows-10-support-center
If you need further assistance with anything, I suggest you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. What’s more, HP+ printers such as yours come with exclusive concierge support. To reach live HP+ experts – or to access user manuals, troubleshooting guides, how-to documents and software updates specific to your printer – visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
- Cons mentioned:Setup
My HP
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new printer!! Could not find a single printer in my town anywhere. I knew I could count on Beat Buy. Printer was a little interesting setting up. Once set up procedure completed have loved it ever since
I would recommend this to a friend Couldn’t Review - Returned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was replacing a previous Cain wireless all-in-one printer with an extended warranty, however Best Buy did not have any printers in stock and barely any online. After looking for a while, a customer service employee found this HP printer, which she said matched my requirements of wireless, all-in-one and had a fax. When I received this printer, I found that it had an integrated fax, meaning that you could send faxes with a phone app, but it can’t receive or send faxes from the machine. This HP printer was returned unused for store credit, and I eventually found another upgraded HP printer with a fax
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Printer review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I do get this printer to work it prints ok. The issue is it does not stay connected and a lot of the time the app will say it’s connected but I won’t be able to print, I have to sometimes pull the plug to restart it then it will spit out 5 copies or none at all I’m not sure what the problem is here. I’ve tried trouble shooting a million times reconnecting I think it’s just not good for Bluetooth use maybe and now I’ve past my return date so I’m stuck with a crappy printer
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Rachel.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. I can easily understand why conflicting software messages and the need to periodically unplug and reset the device would quickly become frustrating. I would love to help you resolve this issue, so I’ll suggest some resources that might be of use.
First, I recommend that you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Great Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this printer. Great with wireless internet.
I would recommend this to a friend- Pros mentioned:Print quality
Nice printer for the money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality home printer! Prints my photos easily and they look great too! Love the wireless capabilities and can easily print from my iPhone. I signed up for the instant ink Program and I am loving that as well!
I would recommend this to a friend Worst printer and I'm a HP fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer. Always going offline. Only had 15 days to return but didnt realize in time the issue. Also it does not duplex manually as stated
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Yvonne.
I’m sorry that your printer has gone offline so often, and that its manual duplex feature had not worked like it should. I can certainly understand why this would be a frustrating combination. I want to help you remedy these problems. I hope the resources listed below guide you to that end.
First, if you’ve not done so already, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
I can’t tell from your review why the manual duplex feature has not worked, so for input on that – and if the offline difficulty persists – I recommend that you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
- Cons mentioned:Setup
Just okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We just hooked up the used the printer about a week ago. It's an okay product for not. The only issue we had was the setup. Instructions says it's easy and it's not.
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Not real easy to set up even though I have the sam
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unfortunately I bought for someone for a gift. And it will be a year that I'm still having problems connecting it up wirelessly
I would recommend this to a friend Frustrated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It would be a better review if that gave better instructions how to work it I had it for about a month now and I’m still trying to figure out :(
I would recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you’ve run into difficulty operating your printer. It’s easy to understand why inadequate instructional materials would make learning how to use the device problematic. I want to help you remedy this situation, so I’ll suggest some resources I hope will serve that end.
First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/2100187854
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Mr Godwin, the machine is not working as expected.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine is not printing well. Looking at your company which is one of the best in terms of quality but I am surprised that the machine is working below your company standards
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer is not working like it should. I can’t tell from your review specifically what problems you’ve encountered, but I’ll nonetheless direct you to a resource and some information I hope will help you resolve the situation.
I recommend that you contact us directly so we can help you assess the situation and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Pros mentioned:Price
Good for all!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent printer! Very low price for a all-in-one. Good for color and black and white. Even includes fax. To set up I recommend to watch a YouTube tutorial because HP isn’t quite clear. Overall, recommend!!
I would recommend this to a friend