Customer Ratings & Reviews

Hi there.

I’m sorry to hear that you’ve had such a troubling experience with your new printer. I can understand why connectivity problems, a lack of instructions and our system not recognizing its serial number would be a confounding combination, so I’ll offer a resource and information I hope will help.

I can’t tell from your review what’s causing the problems you describe or whether they’re related – and I don’t know why our system did not recognize the serial number – so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry your printer has repeatedly stopped during print jobs for five or six seconds at a stretch. It’s no surprise you’re considering returning it, given this puzzling performance. I want to help you resolve the problem, so I’ll provide a resource aimed at making that happen.

I can’t tell from your review what issue the printer faces or why it stops working like you describe. I recommend that you contact us directly so we can assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi there.

Thanks for the review and the feedback. While I’m glad you like your printer’s print quality, I’m sorry the device has gone offline so often. I can certainly understand why needing to reboot every time you need to print would quickly become exasperating. With that in mind, I’ll provide some resources I hope will help you resolve the situation.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry that your printer has given you difficulty. Your frustration comes as no surprise, considering the device had displayed confusing codes and not completed the setup and installation process. I want to help you out of this dilemma. I hope the resource below guides you to that end.

I recommend that you contact us directly so we can assess what’s happening and guide you through the proper troubleshooting. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi, Mark.

I’m sorry to learn that you’ve had an unsatisfying experience with your printer. I can certainly understand why needing to buy new ink cartridges every few weeks and being informed that you need to have an Instant Ink account to print if it's not what you prefer would be an unsettling combination. I want to help improve your experience and get the printer working to your satisfaction, so I’ll offer some clarifying information and resources I hope will reach that goal.

First, with Instant Ink, you choose a plan based on the number of pages you would like to print monthly. You are billed monthly at the end of each billing cycle. Replacement cartridges are shipped as needed based on usage, not by the month. However, the program is voluntary. If you are signed up, you can cancel whenever you’d like.

Next, the rate of ink consumption you report sounds concerning. I can’t tell from your review how much printing you do or how the cartridges’ estimated page yields compare with the results you’re seeing, but I believe it deserves further investigation. I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

Thanks for the review and the feedback. While I’m sorry to learn that the printer you wanted was not in stock, I’m glad that this model is working acceptably for you. I want to help you learn more about this device as well as the knowledge and support resources available so that you can get the most from it. I hope you’ll follow my suggestions below to make that happen.

First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/2100187854

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If you need assistance with anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Kacey.

Thanks for the review and the feedback. While I’m glad your printer completed the setup process and worked fine to start, I’m sorry to hear that it experienced a paper jam and then the drivers unexpectedly uninstalled themselves. I can imagine what a terrible shock that must have been, not to mention that the printer has not worked since then. I want to help you find a resolution here, so I’ll offer a resource and some information aimed at reaching that goal.

I can’t tell from your review why the printer stopped working or what caused the software problem, so I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help you assess what’s going on and find a solution, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry that the scan feature on your printer has not worked. It’s easy to understand why this in addition to inadequate instructional materials would be a frustrating combination. I want to help you get the device working like it should. I hope the resources below guide you to that end.

First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including scanner issues. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning as well as printing issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

You might also gain useful information from a guide to scanning with HP printers you’ll find on our support site. It includes instructions for various desktop and mobile operating systems as well as an FAQ section. Find that here:
- support.hp.com/us-en/document/ish_2275901-2074064-16

Next, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/2100187854

If you need further assistance, I hope you’ll contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support